Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I have already said what I had to say I want my money that Rushcard took out of my account.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. It has been verified that Rush received payments backI called rush to follow up every day for a weekMy phone records will prove that I talk to rush more than what they are stating not only is Rush ignoring my original complaints closing out the accounts that I asked them to close out account they not only leave them active but they've also made transactions within the accountCustomer service will switch you too many other customer service numbers they also will not give you another number or any other way to communicate with them I have tried and writing I have tried on phone I have tried logging into my account and uploading all the information that they have asked me to upload I'm not too sure where this information is going just no that the information is being sent to where they're telling me to send it to
Regards,
*** ***
November 16, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: November 16, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that on November 10, she attempted to load cash of $via *** *** onto her RushCard account *** *** also states that the cash load was not credited to her account *** *** would like her funds to be credited for the cash load totaling $60, which includes the $that the vendor charged to process the cash load On November 10, *** *** contacted RushCard customer service regarding a missing cash load of $Upon researching this, it was determined that the cash load was never received on RushCard’s endSince we have not received the cash load *** *** will need to revert back to the vendor and file a pin claim regarding the missing loadOn November 16, a RushCard corporate specialist contacted *** *** to advise her of this information and provided her with the customer service number to contact the vendor We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service
November 9, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: November 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceOn November 9,
2015, an express cash request has been processed for the remaining funds on *** *** RushCard accountA reference number is available for *** *** to pick
up her funds from ***We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
I find this unacceptable because I've continuously emailed rushcard their response is someone will contact me and gives me a ticket number and that is allNot only that, but I've also called and is continuing to call and I've stayed on hold listening to music for an hour and no one picked up at allI've lost a lot of money for this transaction that was made weeks ago in my bank and I want to be reimbursed my money that I never receive and all of my overdrawn fees from the bank that shouldn't have occurred at allSo I would like to go further with this matter with the Revdex.com until I receive my money and also additional money just from the suffering
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
***
Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurancePer RushCard
Cardholder Agreement, the dispute process can take up to to daysThere
is no update regarding Ms***’s disputes claim We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Email and said they took care of three problem and my money is not on there there yet
Regards,
*** ***
There is no additional information provided by *** *** I spoke to *** *** personally and advised him of the dispute rebuttal processI also advised *** *** that I was not able to locate a transaction he mentioned based on the information he provided regarding his disputed amount As stated in the previous responses, the customer can submit a rebuttal UniRush, LLCPO Box 42482Cincinnati, Ohio 45242www.rushcard.comKathy R., Customer Service SpecialistDirect: ###-###-#### Option 1Fax: ###-###-####***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources. In *** *** complaint, she states her account was blocked after her husband transferred $into her RushCard AccountShe claimed her husband transferred the wrong amount and decided to disputedShe is requesting for blocked to be removed Our records indicate on September 08, 2017, RushCard received notification from send of $transfer stating the debit was fraudBecause we take this mater seriously we blocked *** *** account to prevent any more fraudulent transactions postingWe are currently investigating *** *** claim, once a decision has been made *** *** will be contacted Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I need to know who si going to pay my reconnect fees and late payments as I cannot afford them
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I have attached both transation list for both cards listed card *** and ***Both showing the listed to and fromAlso attached proof that the receiving card did receive and was marked available being available prior to your glitchWhen the system came back up it was listed at Please place my money back on my cardThere was no failed transition I have included documents proving that the transfer went through and posted and verified available bal inquiry on card *** was includedThere never was a failed transition.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The system has not been fixed..still unable to access accounts
Regards,
*** *** ***
November 16, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: November 6, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We worked around the
clock to resolve these problems. At this
time, our system is up and running and cardholders have access to their funds
and account informationWe are proactively reaching out to our customers who were
impacted by the outage and confirming that their cards are working properlyIn
addition, as a Thank You to our cardholders for sticking with us, we have
announced a Fee Holiday beginning November 1, and continuing through
February 29, 2016. For more details,
please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: December 8, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On October 5,
2015, *** *** filed an unauthorized transaction dispute regarding a charge
in the amount of $from *** Mobile that was made on her RushCard
accountOn November 20, 2015, RushCard received the signed unauthorized
transaction dispute form back from *** ***As per the RushCard Cardholder
Agreement, the dispute process may take up to to days to investigate a
claim. Once the claim is final, *** *** will receive a letter in the mail
regarding the outcome of her disputeWe
appreciate *** *** feedback. We are dedicated to our customer’s
security and have taken the necessary steps to help dispute the transactions in
questionWe will provide notification on the resolution RushCard Customer
Service
Revdex.comW Seventh St Suite 1600Cincinnati Ohio 45202 Re: *** *** *** May 6, 2015 We received *** *** complaintregarding access to her funds and the level of customer service received. Rush Card logs all customer contact andactivity associated with financial cards.I am sorry to hear *** *** didnot receive her dispute form once it was filedI have attached a copy of herdispute form to this complaintPlease have *** *** print the form, sign,and fax back as soon as possible.We appreciate *** ***feedbackThese types of issues go directly against our mission of access andinclusion for everyone and we look to be clearer and avoid similar problems forall of our customers. Regards, *** ***Customer Service Specialist
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 22, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: November 4, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Re: Consumer: *** ** *** Complaint number: *** Complaint date: June 28,
To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states she loaded $onto her RushCard , however, $is missing from her account Our records indicate on June 1st, 2017, four debits posted to *** *** RushCard that left the account negative $for three minutes then credit posted to the account, which then left the account negative $On June *** *** loaded $205, which left a balance of $ If *** *** believe the transactions that caused the negative balance is inaccurate she can reach out to our customer service department to dispute the charge Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I have already said what I had to say I want my money that Rushcard took out of my account.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. It has been verified that Rush received payments backI called rush to follow up every day for a weekMy phone records will prove that I talk to rush more than what they are stating not only is Rush ignoring my original complaints closing out the accounts that I asked them to close out account they not only leave them active but they've also made transactions within the accountCustomer service will switch you too many other customer service numbers they also will not give you another number or any other way to communicate with them I have tried and writing I have tried on phone I have tried logging into my account and uploading all the information that they have asked me to upload I'm not too sure where this information is going just no that the information is being sent to where they're telling me to send it to
Regards,
*** ***
This letter is to inform you that we have credited your account as of August 1, in the amount listed above
November 16, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: November 16, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that on November 10, she attempted to load cash of $via *** *** onto her RushCard account *** *** also states that the cash load was not credited to her account *** *** would like her funds to be credited for the cash load totaling $60, which includes the $that the vendor charged to process the cash load On November 10, *** *** contacted RushCard customer service regarding a missing cash load of $Upon researching this, it was determined that the cash load was never received on RushCard’s endSince we have not received the cash load *** *** will need to revert back to the vendor and file a pin claim regarding the missing loadOn November 16, a RushCard corporate specialist contacted *** *** to advise her of this information and provided her with the customer service number to contact the vendor We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service
November 9, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: November 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceOn November 9,
2015, an express cash request has been processed for the remaining funds on *** *** RushCard accountA reference number is available for *** *** to pick
up her funds from ***We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
I find this unacceptable because I've continuously emailed rushcard their response is someone will contact me and gives me a ticket number and that is allNot only that, but I've also called and is continuing to call and I've stayed on hold listening to music for an hour and no one picked up at allI've lost a lot of money for this transaction that was made weeks ago in my bank and I want to be reimbursed my money that I never receive and all of my overdrawn fees from the bank that shouldn't have occurred at allSo I would like to go further with this matter with the Revdex.com until I receive my money and also additional money just from the suffering
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
***
Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurancePer RushCard
Cardholder Agreement, the dispute process can take up to to daysThere
is no update regarding Ms***’s disputes claim We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Email and said they took care of three problem and my money is not on there there yet
Regards,
*** ***
There is no additional information provided by *** *** I spoke to *** *** personally and advised him of the dispute rebuttal processI also advised *** *** that I was not able to locate a transaction he mentioned based on the information he provided regarding his disputed amount As stated in the previous responses, the customer can submit a rebuttal UniRush, LLCPO Box 42482Cincinnati, Ohio 45242www.rushcard.comKathy R., Customer Service SpecialistDirect: ###-###-#### Option 1Fax: ###-###-####***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources. In *** *** complaint, she states her account was blocked after her husband transferred $into her RushCard AccountShe claimed her husband transferred the wrong amount and decided to disputedShe is requesting for blocked to be removed Our records indicate on September 08, 2017, RushCard received notification from send of $transfer stating the debit was fraudBecause we take this mater seriously we blocked *** *** account to prevent any more fraudulent transactions postingWe are currently investigating *** *** claim, once a decision has been made *** *** will be contacted Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I need to know who si going to pay my reconnect fees and late payments as I cannot afford them
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I have attached both transation list for both cards listed card *** and ***Both showing the listed to and fromAlso attached proof that the receiving card did receive and was marked available being available prior to your glitchWhen the system came back up it was listed at Please place my money back on my cardThere was no failed transition I have included documents proving that the transfer went through and posted and verified available bal inquiry on card *** was includedThere never was a failed transition.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The system has not been fixed..still unable to access accounts
Regards,
*** *** ***
November 16, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: November 6, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We worked around the
clock to resolve these problems. At this
time, our system is up and running and cardholders have access to their funds
and account informationWe are proactively reaching out to our customers who were
impacted by the outage and confirming that their cards are working properlyIn
addition, as a Thank You to our cardholders for sticking with us, we have
announced a Fee Holiday beginning November 1, and continuing through
February 29, 2016. For more details,
please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: December 8, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On October 5,
2015, *** *** filed an unauthorized transaction dispute regarding a charge
in the amount of $from *** Mobile that was made on her RushCard
accountOn November 20, 2015, RushCard received the signed unauthorized
transaction dispute form back from *** ***As per the RushCard Cardholder
Agreement, the dispute process may take up to to days to investigate a
claim. Once the claim is final, *** *** will receive a letter in the mail
regarding the outcome of her disputeWe
appreciate *** *** feedback. We are dedicated to our customer’s
security and have taken the necessary steps to help dispute the transactions in
questionWe will provide notification on the resolution RushCard Customer
Service
Revdex.comW Seventh St Suite 1600Cincinnati Ohio 45202 Re: *** *** *** May 6, 2015 We received *** *** complaintregarding access to her funds and the level of customer service received. Rush Card logs all customer contact andactivity associated with financial cards.I am sorry to hear *** *** didnot receive her dispute form once it was filedI have attached a copy of herdispute form to this complaintPlease have *** *** print the form, sign,and fax back as soon as possible.We appreciate *** ***feedbackThese types of issues go directly against our mission of access andinclusion for everyone and we look to be clearer and avoid similar problems forall of our customers. Regards, *** ***Customer Service Specialist
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 22, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: November 4, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Re: Consumer: *** ** *** Complaint number: *** Complaint date: June 28,
To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states she loaded $onto her RushCard , however, $is missing from her account Our records indicate on June 1st, 2017, four debits posted to *** *** RushCard that left the account negative $for three minutes then credit posted to the account, which then left the account negative $On June *** *** loaded $205, which left a balance of $ If *** *** believe the transactions that caused the negative balance is inaccurate she can reach out to our customer service department to dispute the charge Regards, RushCard Corporate Customer Service