October 21,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***Rushcard has not contacted me regarding my $refundThey have not settled the case and they are still saying that they are investigatingIt has been days and still nothingThe rep Annie in complaints said the dealership did not submit the required said paperwork.Desired Outcome: I need my funds reversed ASAP! $
February 16, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite ***, OH Re: Consumer: *** *** Complaint number: *** Complaint date: December 26, To Whom It May Concern: This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states she has several unauthorized transactions totaling She is requesting a refund Our records indicate, *** *** disputed several transactions totaling $On December 4, our disputes department concluded that no error had occurred, and that the transactions were authorized. *** *** has provided a written rebuttal to her denied claim, the written rebuttal did provide any further information to support her claim, therefore *** *** will need to provided additional information to RushCard that supports her claim in order for her dispute claim to be reopened RushCard has sent a final letter to *** *** address on file regarding her the final decision of her claim, outbound calls have also been placed with no return call as of this time therefore the matter is considered closed at this time Regards, RushCard Corporate Customer Service
January 18, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** *** Complaint number: ***
Complaint date: January 9, To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** *** complaint, he is asking for the fees to be waived for the replacement card as the card was not received in the timeframe as advised by several agents and for the refund of $for unauthorized transaction claim Our records indicate on December 15, 2017, *** *** disputed two transactions, totaling $He claimed his card was lost and his PIN (personal identification number) was memorized but may also be written on a piece of paper in his wallet. On December 28, 2017, based a review of transaction-level information, *** ***’s dispute was denied as it was determined there was no error. The fees *** *** was charged for the replacement of his card were waived and credit was issued back to the account in the amount of $ Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Thank you for all of your help.I spoke with Rushard today in regards to missing a payment in the amount of $200.00.Are you able to assist me with finding out where this payment is? According to my account it should have been issued on 6/16/2015Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint There were issues listed on my complaintThis only describes The second issue is pending charges I had on my account for a declined transaction for my wedding rehearsal dinner which left me without funds to pay for it even after the company sent a letter requesting they be released back to meThe final dispute is the $eviction filing fee I received from my apartment complex because I was unable to access my direct deposit on time to make my rent payment.
Regards,
*** ***
The Revdex.com
* * *** *** *** ***
*** *** ***
RE: *** *** ***
April 7,
We received Ms***’s complaint regarding the level of
customer service received and the availability of her funds. RushCard logs
all customer contact and
activity associated with financial cards
We completely understand Ms***’s concern with the
pending hold that was on her RushCardIn most cases the merchant will void the
transaction on their side and this process minimizes that day hold release
processSince the transaction was over $*** we require a letter directly
from the merchant stating the hold is okay to be releasedOur policy in
Merchant Hold Release requires a letter to be typed on company letterhead
including Ms***’s name, LAST numbers of card, date, time, amount of
transactions, a description on why we can release the hold, and contact
information (name and direct number) for the person sending the letter
On 3/31/Ms*** spoke with multiple RushCard agents
attempting to have us release the hold that was on the accountA
representative did reach out to *** to request a merchant hold release
letter, they refused to send oneUnfortunately, without that letter we are
unable to release the holdI am showing the funds were credited back to Ms
***’s account on 4/6/which was the expiration date of the hold
We sincerely apologize for any inconvenience this has caused
Ms*** and we appreciate her feedback.
These types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** ***
Customer Service Specialist
November 18, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: November 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At
this time, our system is up and running and *** *** has access to his funds
and account informationWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** has access to
her funds and account informationRushCard shows no record of receiving a direct
deposit in the amount of $*** *** will need to contact the originator
to trace the direct depositWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** I spoke with rushcard on many times I ask a customer service rep have they heard from the company that took the money from my account they told me NO so how did they come up with there determinationthey told me my dispute was closed without hearing from the company. just because I did business with them don't mean I own them any money it has been months since I dealt with that company why they just now getting money from my account I spoke wit *** *** *** *** the guy said he dont see were I own them any money and I need to speak with a man name mike I spoke with mike he stated that I own them money if not then I need to spoke with the first guythey is given me the run around but I have a receipt from them when the car was picked saying I only own them dollars I also told them that he is the man that said it. also I have different people from there *** account saying the same thing that they card was lost or stolen and ruscard always says there was noting wrong with there account rushcard dont stand behind there policy and always getting over on peoplei have contacted the new stations as well I have to send them a email back as well my phone is broke so I cant send all my items into tomorrow.they lied they said they was going to investigate and which they didn't they haven't even spoke with the company yet I have my money into there bank they suppose to be on my side and help with such things like this but dont they suppose to help secure my money but they show no great customer service I send a attachment of the receipt that was giving to mei still would like my money on my card and my dispute to open again with them investigate with the company
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: November 11, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceOn November 19,
2015, a Corporate Customer Service Specialist attempted to contact *** ***
twice to offer express cash to gain access to her fundsWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 28, 2017 VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202 Re: Consumer: *** ***Complaint number:
*** Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, he states, fraudulent ATM transactions posted to his RushCard account, which he then disputed, in result her claim got deniedHe is requesting a refund and information on the merchant. On December 12, 2017, *** *** contacted RushCard to dispute a PIN based transactionIn his subsequent dispute form, he claimed his card was in possession and the pin was memorized. Based on the transaction-level review and account information, *** ***’s claim was denied as no errors were found and the transactions appeared authorized The transaction were completed at the merchant *** * *** *** *** *** located at *** *** *** *** *** ** ***. Should *** *** have any additional questions or concerns regarding this complaint, he can contact us at [email protected] Regards, RushCard Corporate Customer Service
Revdex.com:
Rush card is lying..I submitted my settlement by *** and claim form.online
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
July 21, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: July 21, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that RushCard is stealing her money off her account and refusing to issue her a card. *** *** also states she would a new card and to be able to access her funds Our records indicate that on July 18,*** *** failed RushCard’s verification process. As per the RushCard Cardholder Agreement, RushCard requested proof of identity from *** ***She was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last daysAs of date RushCard is needing a valid copy of *** *** Government Issued Identification and Social Security CardNo photo copies of these documents will be accepted We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Servic
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The company respond is a lie they to me that the transactions are valid and I will have to eat those charges I was
never advice to contact the merchantI did my investigation and found out rush card never investigate my fraudulent chargesMy complaint stands with them that I need a refund for the charges they allowed on my card in two other states which I don't live in and they failed to file and research my changes when I field them in February and then March they had be resubmitted it..This case still needs further investigation//Thank you Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I have provided numerous screenshots that shows the funds were there I have talked to several agents who state that they have seen $and the $in my rush goals I have provided proof that the $showed it was successfully but never appeared in my rush card account I want my money your "glitch" took from me asap! I am really tired of going back and forth I need someone from Corporate to call me ASAP and advise that a refund of my $will be credited to my account That is the ONLY acceptable resolution Clearly this is a legit claim or I would not be wasting my time going back and forth with you about MY money! You've already had us out in the streets because we could not access funds I will NOT allow you to steal money from me too
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. F
It never was transferred that is why I closed the sccountThey stated they sent out check March 11th never received I call them back March 27th told me to wait till 29thI called back and was told that I should receive by April 6thStill haven't received now they are telling you that it was mailed out today. The inconsistency and lies are too much for my money..so no I don't acceptAny other time they will fed ex to you now they don't keep track of my money because I closed my accountSo no money is being made by them they don't care anymore this had been going on for almost a month
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I received phone calls last week and each agent states they are still working to credit my account the $that has been missing from my Rush Goals since the outage The information they are providing stating that I have access to my funds is inaccurate I need them to return my $to my account as soon as possible as this has caused a major hardship with myself and my family I have attached a snap shot of my rush goal account that shows a $balance of the $that was supposed to be in there
Regards,
*** ***
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
*** Complaint number: *** Complaint date: November 5, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My issue was still and is unresolved
Regards,
*** ***
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***Rushcard has not contacted me regarding my $refundThey have not settled the case and they are still saying that they are investigatingIt has been days and still nothingThe rep Annie in complaints said the dealership did not submit the required said paperwork.Desired Outcome: I need my funds reversed ASAP! $
February 16, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite ***, OH Re: Consumer: *** *** Complaint number: *** Complaint date: December 26, To Whom It May Concern: This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states she has several unauthorized transactions totaling She is requesting a refund Our records indicate, *** *** disputed several transactions totaling $On December 4, our disputes department concluded that no error had occurred, and that the transactions were authorized. *** *** has provided a written rebuttal to her denied claim, the written rebuttal did provide any further information to support her claim, therefore *** *** will need to provided additional information to RushCard that supports her claim in order for her dispute claim to be reopened RushCard has sent a final letter to *** *** address on file regarding her the final decision of her claim, outbound calls have also been placed with no return call as of this time therefore the matter is considered closed at this time Regards, RushCard Corporate Customer Service
January 18, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** *** Complaint number: ***
Complaint date: January 9, To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** *** complaint, he is asking for the fees to be waived for the replacement card as the card was not received in the timeframe as advised by several agents and for the refund of $for unauthorized transaction claim Our records indicate on December 15, 2017, *** *** disputed two transactions, totaling $He claimed his card was lost and his PIN (personal identification number) was memorized but may also be written on a piece of paper in his wallet. On December 28, 2017, based a review of transaction-level information, *** ***’s dispute was denied as it was determined there was no error. The fees *** *** was charged for the replacement of his card were waived and credit was issued back to the account in the amount of $ Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Thank you for all of your help.I spoke with Rushard today in regards to missing a payment in the amount of $200.00.Are you able to assist me with finding out where this payment is? According to my account it should have been issued on 6/16/2015Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint There were issues listed on my complaintThis only describes The second issue is pending charges I had on my account for a declined transaction for my wedding rehearsal dinner which left me without funds to pay for it even after the company sent a letter requesting they be released back to meThe final dispute is the $eviction filing fee I received from my apartment complex because I was unable to access my direct deposit on time to make my rent payment.
Regards,
*** ***
The Revdex.com
* * *** *** *** ***
*** *** ***
RE: *** *** ***
April 7,
We received Ms***’s complaint regarding the level of
customer service received and the availability of her funds. RushCard logs
all customer contact and
activity associated with financial cards
We completely understand Ms***’s concern with the
pending hold that was on her RushCardIn most cases the merchant will void the
transaction on their side and this process minimizes that day hold release
processSince the transaction was over $*** we require a letter directly
from the merchant stating the hold is okay to be releasedOur policy in
Merchant Hold Release requires a letter to be typed on company letterhead
including Ms***’s name, LAST numbers of card, date, time, amount of
transactions, a description on why we can release the hold, and contact
information (name and direct number) for the person sending the letter
On 3/31/Ms*** spoke with multiple RushCard agents
attempting to have us release the hold that was on the accountA
representative did reach out to *** to request a merchant hold release
letter, they refused to send oneUnfortunately, without that letter we are
unable to release the holdI am showing the funds were credited back to Ms
***’s account on 4/6/which was the expiration date of the hold
We sincerely apologize for any inconvenience this has caused
Ms*** and we appreciate her feedback.
These types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** ***
Customer Service Specialist
November 18, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: November 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At
this time, our system is up and running and *** *** has access to his funds
and account informationWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** has access to
her funds and account informationRushCard shows no record of receiving a direct
deposit in the amount of $*** *** will need to contact the originator
to trace the direct depositWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** I spoke with rushcard on many times I ask a customer service rep have they heard from the company that took the money from my account they told me NO so how did they come up with there determinationthey told me my dispute was closed without hearing from the company. just because I did business with them don't mean I own them any money it has been months since I dealt with that company why they just now getting money from my account I spoke wit *** *** *** *** the guy said he dont see were I own them any money and I need to speak with a man name mike I spoke with mike he stated that I own them money if not then I need to spoke with the first guythey is given me the run around but I have a receipt from them when the car was picked saying I only own them dollars I also told them that he is the man that said it. also I have different people from there *** account saying the same thing that they card was lost or stolen and ruscard always says there was noting wrong with there account rushcard dont stand behind there policy and always getting over on peoplei have contacted the new stations as well I have to send them a email back as well my phone is broke so I cant send all my items into tomorrow.they lied they said they was going to investigate and which they didn't they haven't even spoke with the company yet I have my money into there bank they suppose to be on my side and help with such things like this but dont they suppose to help secure my money but they show no great customer service I send a attachment of the receipt that was giving to mei still would like my money on my card and my dispute to open again with them investigate with the company
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: November 11, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceOn November 19,
2015, a Corporate Customer Service Specialist attempted to contact *** ***
twice to offer express cash to gain access to her fundsWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 28, 2017 VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202 Re: Consumer: *** ***Complaint number:
*** Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, he states, fraudulent ATM transactions posted to his RushCard account, which he then disputed, in result her claim got deniedHe is requesting a refund and information on the merchant. On December 12, 2017, *** *** contacted RushCard to dispute a PIN based transactionIn his subsequent dispute form, he claimed his card was in possession and the pin was memorized. Based on the transaction-level review and account information, *** ***’s claim was denied as no errors were found and the transactions appeared authorized The transaction were completed at the merchant *** * *** *** *** *** located at *** *** *** *** *** ** ***. Should *** *** have any additional questions or concerns regarding this complaint, he can contact us at [email protected] Regards, RushCard Corporate Customer Service
Revdex.com:
Rush card is lying..I submitted my settlement by *** and claim form.online
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
July 21, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: July 21, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that RushCard is stealing her money off her account and refusing to issue her a card. *** *** also states she would a new card and to be able to access her funds Our records indicate that on July 18,*** *** failed RushCard’s verification process. As per the RushCard Cardholder Agreement, RushCard requested proof of identity from *** ***She was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last daysAs of date RushCard is needing a valid copy of *** *** Government Issued Identification and Social Security CardNo photo copies of these documents will be accepted We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Servic
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The company respond is a lie they to me that the transactions are valid and I will have to eat those charges I was
never advice to contact the merchantI did my investigation and found out rush card never investigate my fraudulent chargesMy complaint stands with them that I need a refund for the charges they allowed on my card in two other states which I don't live in and they failed to file and research my changes when I field them in February and then March they had be resubmitted it..This case still needs further investigation//Thank you Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I have provided numerous screenshots that shows the funds were there I have talked to several agents who state that they have seen $and the $in my rush goals I have provided proof that the $showed it was successfully but never appeared in my rush card account I want my money your "glitch" took from me asap! I am really tired of going back and forth I need someone from Corporate to call me ASAP and advise that a refund of my $will be credited to my account That is the ONLY acceptable resolution Clearly this is a legit claim or I would not be wasting my time going back and forth with you about MY money! You've already had us out in the streets because we could not access funds I will NOT allow you to steal money from me too
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. F
It never was transferred that is why I closed the sccountThey stated they sent out check March 11th never received I call them back March 27th told me to wait till 29thI called back and was told that I should receive by April 6thStill haven't received now they are telling you that it was mailed out today. The inconsistency and lies are too much for my money..so no I don't acceptAny other time they will fed ex to you now they don't keep track of my money because I closed my accountSo no money is being made by them they don't care anymore this had been going on for almost a month
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I received phone calls last week and each agent states they are still working to credit my account the $that has been missing from my Rush Goals since the outage The information they are providing stating that I have access to my funds is inaccurate I need them to return my $to my account as soon as possible as this has caused a major hardship with myself and my family I have attached a snap shot of my rush goal account that shows a $balance of the $that was supposed to be in there
Regards,
*** ***
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
*** Complaint number: *** Complaint date: November 5, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My issue was still and is unresolved
Regards,
*** ***