Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer
identities and resources. On June 29th, 2016, ** *** contacted UniRush to file a dispute claimShe claimed she noticed an ATM debit out of her account in *** when she was in *** ***, ** with her cardBased on our investigations, we found no pin resets, meaning perpetrator was given the pin and based on that no error occurred We appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter
This letter is in response to the consumer complaint #*** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states her RushCard account has multiple unauthorized charges in the amount of $She contacted RushCard to dispute the transactions, she was told her dispute form would be sent to herShe states she never deal with the disputed merhant, *** *** and never authorized them to debit her account*** *** state she filed a police report and that she is a single mother and every penny helps Our records indicate on March 26, 2017, *** *** contacted RushCard to report and to file an unauthorized disputes on ATM transactions with *** *** that posted to her accountIn her subsequent dispute form, she claimed the card used to make the fraudulent transactions was in in her possessionCurrently, *** *** claim is under investigationAlso, the dispute form has been sent email and physical address multiple times on March 26, 27,& to the email address *** *** provided*** *** can also requested to be faxed it that works better for her*** *** is welcome to fax her dispute form including her police report Regards, RushCard Corporate Customer Service
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and cardholders have access
to their funds and account informationWe are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.On November 6, 2015,
*** *** filed an unauthorized transaction dispute regarding charges made
on her accountDue to the card being compromise a replacement was issued via
regular delivery to the address on the accountAs per the RushCard Cardholder
Agreement, the dispute process may take up to to days to investigate a
claim. Once the claim is final, *** *** will receive a letter in the
mail regarding the outcome of her disputeAdditionally, a $courtesy
credit was issued to *** *** RushCard accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
My card was used with out approval someone had used my card and not authorized by me and by me calling around to info about this and contact the merchant many of times and found out the rhat they refund the money back to rush so why having rush card refund me my money back to used a rush card for anything you most have funds on the card to used so that mean if my fund was on my card when it was used and the Merchant refunded the money back then it should be back on my card if the merchant gave it back so where is my money if the merchant refund it back that mean rush card have it they didnt give it back to the merchabt when the so call close my case and sure didnt give it back to me so where is my money am in the process with attorney to file a lawsuit against RushCard not just for the money they didn't refund back to me for stress and other things
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
We have no new information to provideOur previous response (below) standsCustomer can FAX her documents or other information to our corporate office at ###-###-####Thank you. This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states she filed an unauthorized dispute after her card was stolenShe is requesting a refund Our records indicate on May 31, to dispute Unauthorized ATM transactions totaling $807. Subsequently on *** *** dispute form she stated her card was stolen and her pin was memorized and not shared with anyoneBased on the above, the Disputes Team concluded the that the transactions were, in fact, authorized
On June 17th,*** *** contacted UniRush to file a dispute for two unauthorized payments made to *** *** *** ***, posted June 17th, *** *** hung up the phone before the dispute agent was able to gather any additional informationUniRush blocked the compromised card and issued a replacement card and sent it to the address on file*** *** called a few minutes later and spoke with a different agentAgent advised her to signed the dispute form, and either sends it by mail, fax or uploaded it to her online account On June 27th, 2016, UniRush used its resources via *** to file a chargebackOn July 10th, 2016, UniRush concluded no error occurredMerchant provided documents showing merchandise was delivered at *** *** address, *** ** *** ** *** *** ** ***Also, *** *** had made four payments to the merchant in the past We appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter Regards, RushCard Corporate Customer Service
I contacted Rushcard every day multiple times since July I havent gotten any answers but the ultimate reason I was told was because a unauthorized transaction came out of my acct and there was a suspected compromise to my account and that is why it was put on a blocked statusMy issue is now that they have the issue resolved I need them to release my money in the form of a check or money orderIf they dont want to open my account thats fine but for them to hold my money is illegal and it is causing a huge financial hardship on my familyI am a single mother of and I need to pay my rentI was told by their corporate office that their allowed to close an account any time they want without explanation and that their legal dept would be contacting me and that was a week ago I havent gotten a updateAll I want is my money please help me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
** *** ***
Revdex.com:They are lieing
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On November 13,
2015, *** *** filed an unauthorized transaction dispute regarding charges
that were made on her account *** *** have not sent back the signed
unauthorized transaction dispute form to qualify for a provisional creditAs
per the RushCard Cardholder Agreement, the dispute process may take up to to
days to investigate a claim. Once the claim is final, *** *** will
receive a letter in the mail regarding the outcome of her disputeWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
March 9,
VIA
ONLINE SUBMISSION:
RevDex.com
W Seventh St Suite
Cincinnati Ohio
Re: Consumer:
*** ***
Complaint number:
***
Complaint date: February 07,
To Whom It May Concern:
This
letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for
the RushCard prepaid debit card program takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources.
Per previous response, On February 11, 2016, *** *** error allegation dispute was denied due to no error occurredIf *** ***
does not agree with the outcome of the dispute he may send a rebuttal letter to
reopen the denied error allegation dispute*** *** will need to fax the
rebuttal letter and any additional documentation to the disputes department at
###-###-####We encourage *** *** to work with the merchant to resolve any
issues regarding products or services renderedRushCard has determined that
the transaction was completed as requested
We appreciate *** *** feedback
Regards,
RushCard Corporate Customer Service
The Revdex.comW Seventh St, Suite 1600Cincinnati Ohio 45202-2468 RE: *** *** *** May4, 2015 Wereceived *** *** complaint regarding her funds and the level of customerservice receivedRushCard logs all customer contact and activity
associatedwith financial cards I completely understand the frustration *** *** is experiencing with heraccount*** *** had a hold placed on her account for the amount of the$ATM withdrawal transaction on 4/22/The hold was removed a few days lateron 4/24/and the next morning *** *** processed another ATM transactionremoving the fundsTransactions usually settle within business days of thehold being releasedOn this transaction there was a delay and the transactionsettled on 4/29/2015, forcing the account negative since *** *** removedthe funds from the account Please see the details below as it will show the hold, hold reversal, and settlementof the transaction on the account. SETTLEMENT 04/29/08:PM *** *** *** *** $$($199.41) HOLD REVERSAL 04/24/08:PM *** *** *** *** $$$ HOLD 04/22/07:PM *** *** *** *** $$$ We sincerely apologize for the inconvenience and confusion this may have causedWeappreciate *** *** feedbackThese types of issues go directly againstour mission of access and inclusion for everyone and we look to be clearer andavoid similar problems for all of our customers. Regards, *** ***Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank YouYour speedy attention to this matter is greatly appreciated. Positive Energy ,
*** ***
November 28, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: ** *** *** Complaint number:
*** Complaint date: November 25, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. ** *** *** states in his complaint that RushCard blocked his account because of a refund he got from a merchant*** *** also states he sent in all the documentation requested to get his card unblockedHowever, RushCard has still not taken the block of his card*** *** is requesting his card be unblocked On November 23, 2016, *** *** RushCard received a credit without an offsetting debitThis type of transaction is prohibited by *** rules and is a sign of possible fraud or illegal activity. A block was placed on *** *** card until he could demonstrate that it was a legitimate credit by providing a copy of his Government Issued Identification, a copy of his social security card, and a copy of the original purchase/debit receipt On November a risk representative reviewed the documents and determined that the original receipt for the purchase was still needed to unblock the cardOn November 28, a RushCard corporate representative contacted *** *** and advised him of this information *** *** then request the credit be sent back to the merchant*** *** was advised that he could contact the merchant to have the credit pulled back, that RushCard was not able to send the funds back*** *** was also advised of the *** regulations preventing this type of transaction going forward. If *** *** has additional questions, he may contact RushCard customer service at 1-866-RUSHCARD (###-###-####), which is staffed with customer service agent hours a day, days a week UniRush Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
Account Status: Call Customer Service$0.00 Account ending: ***Valid thru: 3/2019 Rush Unlimited this is my account they now are saying they closed my account if they have in disputerd charges they sure did not give me no credit for them till now more then days laterto buy ven more time they closed my account and mailed a check to me to take even a longer time if the investion on the policy and terms page said dasys to days they did not even come close to meeting the dead line they claim on the phone days well days still not in the terms so they clearly have lied I had a claim all forms faxed in and showing in charges and I even faxed them in I have copies of them being faxed in they still closed the account and the claim so the problem is not fixed
*** ***
March 10, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: February 26, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. *** *** complaint contends that an unauthorized transaction was charged to her RushCard account*** *** also stated that she was provided with conflicting information by RushCard customer service and is requesting that a provisional credit be added back to her accountRushCard dispute team has received a signed unauthorized transaction dispute form back from *** ***Per RushCard Cardholder Agreement, the dispute process can take up to to days to investigate and a provisional credit is only guaranteed to be issued if the cardholder qualifies*** *** was provided a provisional credit of $to her RushCard accountWe appreciate *** *** feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution RushCard Corporate Customer Service
November 18, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** has access to
his funds and account informationRushCard is no longer experiencing long wait
times and callers are able to get through to speak with customer service. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** So I tried to contact unirush and they have my phone number blocked so I won't contact them today August 28,I'm not going to keep playing games with unirush if the money is not transferred from my acct to my manager acct by Tuesday August 30,I will proceed to file against unirush financial it's been a whole month and six days and I still haven't received my funds I'm not going to wait any more because unirush knows what they are doing I've also contacted my lawyer and was advised to wait til Monday no later than Tuesday August 30,before I file against unirush with the courts. On Friday August 26,I tried to get my money gram and they advised me of the wrong senders information I contacted unirush again on Saturday August 27,and I still haven't received any information they keep saying go to money gram and I went several times and I was humiliated and embarrassed several times on August 26,and today August 27,I also advised unirush financial that I will be getting evicted from my apt today August 27,I spoken to a supervisor and he was on the phone with me the whole time on Friday August 26,so he advised me that he could do a manual transfer to my managers unirush card and still not nothing I've contacted my lawyer to help me on situation because unirush is trying to Defraud me. I also think unirush financial services is trying to defraud me they will be hearing from my lawyer. Hello yes I was offered express cash and unirush did not give me correct Information to money gram to even pick up the funds this is an ongoing issue with unirush financial services on August 26,I was on the phone with unirush supervisor all morning to try getting the funds so I was advised that they would get the funds back and do a card to card transfer to my managers unirush card so my rent can get paid and I'll know that the funds would have been received so I wouldn't have to go through eviction proceedings and unirush seems not to care so I'm going to bring this matter to a close with the Revdex.com because I'm not getting anywhere so I'll contact my lawyer because this is a ongoing issue and unirush is liars
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer
identities and resources. On June 29th, 2016, ** *** contacted UniRush to file a dispute claimShe claimed she noticed an ATM debit out of her account in *** when she was in *** ***, ** with her cardBased on our investigations, we found no pin resets, meaning perpetrator was given the pin and based on that no error occurred We appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter
This letter is in response to the consumer complaint #*** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states her RushCard account has multiple unauthorized charges in the amount of $She contacted RushCard to dispute the transactions, she was told her dispute form would be sent to herShe states she never deal with the disputed merhant, *** *** and never authorized them to debit her account*** *** state she filed a police report and that she is a single mother and every penny helps Our records indicate on March 26, 2017, *** *** contacted RushCard to report and to file an unauthorized disputes on ATM transactions with *** *** that posted to her accountIn her subsequent dispute form, she claimed the card used to make the fraudulent transactions was in in her possessionCurrently, *** *** claim is under investigationAlso, the dispute form has been sent email and physical address multiple times on March 26, 27,& to the email address *** *** provided*** *** can also requested to be faxed it that works better for her*** *** is welcome to fax her dispute form including her police report Regards, RushCard Corporate Customer Service
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and cardholders have access
to their funds and account informationWe are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.On November 6, 2015,
*** *** filed an unauthorized transaction dispute regarding charges made
on her accountDue to the card being compromise a replacement was issued via
regular delivery to the address on the accountAs per the RushCard Cardholder
Agreement, the dispute process may take up to to days to investigate a
claim. Once the claim is final, *** *** will receive a letter in the
mail regarding the outcome of her disputeAdditionally, a $courtesy
credit was issued to *** *** RushCard accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
My card was used with out approval someone had used my card and not authorized by me and by me calling around to info about this and contact the merchant many of times and found out the rhat they refund the money back to rush so why having rush card refund me my money back to used a rush card for anything you most have funds on the card to used so that mean if my fund was on my card when it was used and the Merchant refunded the money back then it should be back on my card if the merchant gave it back so where is my money if the merchant refund it back that mean rush card have it they didnt give it back to the merchabt when the so call close my case and sure didnt give it back to me so where is my money am in the process with attorney to file a lawsuit against RushCard not just for the money they didn't refund back to me for stress and other things
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
We have no new information to provideOur previous response (below) standsCustomer can FAX her documents or other information to our corporate office at ###-###-####Thank you. This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states she filed an unauthorized dispute after her card was stolenShe is requesting a refund Our records indicate on May 31, to dispute Unauthorized ATM transactions totaling $807. Subsequently on *** *** dispute form she stated her card was stolen and her pin was memorized and not shared with anyoneBased on the above, the Disputes Team concluded the that the transactions were, in fact, authorized
On June 17th,*** *** contacted UniRush to file a dispute for two unauthorized payments made to *** *** *** ***, posted June 17th, *** *** hung up the phone before the dispute agent was able to gather any additional informationUniRush blocked the compromised card and issued a replacement card and sent it to the address on file*** *** called a few minutes later and spoke with a different agentAgent advised her to signed the dispute form, and either sends it by mail, fax or uploaded it to her online account On June 27th, 2016, UniRush used its resources via *** to file a chargebackOn July 10th, 2016, UniRush concluded no error occurredMerchant provided documents showing merchandise was delivered at *** *** address, *** ** *** ** *** *** ** ***Also, *** *** had made four payments to the merchant in the past We appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter Regards, RushCard Corporate Customer Service
I contacted Rushcard every day multiple times since July I havent gotten any answers but the ultimate reason I was told was because a unauthorized transaction came out of my acct and there was a suspected compromise to my account and that is why it was put on a blocked statusMy issue is now that they have the issue resolved I need them to release my money in the form of a check or money orderIf they dont want to open my account thats fine but for them to hold my money is illegal and it is causing a huge financial hardship on my familyI am a single mother of and I need to pay my rentI was told by their corporate office that their allowed to close an account any time they want without explanation and that their legal dept would be contacting me and that was a week ago I havent gotten a updateAll I want is my money please help me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
** *** ***
Revdex.com:They are lieing
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On November 13,
2015, *** *** filed an unauthorized transaction dispute regarding charges
that were made on her account *** *** have not sent back the signed
unauthorized transaction dispute form to qualify for a provisional creditAs
per the RushCard Cardholder Agreement, the dispute process may take up to to
days to investigate a claim. Once the claim is final, *** *** will
receive a letter in the mail regarding the outcome of her disputeWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
March 9,
VIA
ONLINE SUBMISSION:
RevDex.com
W Seventh St Suite
Cincinnati Ohio
Re: Consumer:
*** ***
Complaint number:
***
Complaint date: February 07,
To Whom It May Concern:
This
letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for
the RushCard prepaid debit card program takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources.
Per previous response, On February 11, 2016, *** *** error allegation dispute was denied due to no error occurredIf *** ***
does not agree with the outcome of the dispute he may send a rebuttal letter to
reopen the denied error allegation dispute*** *** will need to fax the
rebuttal letter and any additional documentation to the disputes department at
###-###-####We encourage *** *** to work with the merchant to resolve any
issues regarding products or services renderedRushCard has determined that
the transaction was completed as requested
We appreciate *** *** feedback
Regards,
RushCard Corporate Customer Service
The Revdex.comW Seventh St, Suite 1600Cincinnati Ohio 45202-2468 RE: *** *** *** May4, 2015 Wereceived *** *** complaint regarding her funds and the level of customerservice receivedRushCard logs all customer contact and activity
associatedwith financial cards I completely understand the frustration *** *** is experiencing with heraccount*** *** had a hold placed on her account for the amount of the$ATM withdrawal transaction on 4/22/The hold was removed a few days lateron 4/24/and the next morning *** *** processed another ATM transactionremoving the fundsTransactions usually settle within business days of thehold being releasedOn this transaction there was a delay and the transactionsettled on 4/29/2015, forcing the account negative since *** *** removedthe funds from the account Please see the details below as it will show the hold, hold reversal, and settlementof the transaction on the account. SETTLEMENT 04/29/08:PM *** *** *** *** $$($199.41) HOLD REVERSAL 04/24/08:PM *** *** *** *** $$$ HOLD 04/22/07:PM *** *** *** *** $$$ We sincerely apologize for the inconvenience and confusion this may have causedWeappreciate *** *** feedbackThese types of issues go directly againstour mission of access and inclusion for everyone and we look to be clearer andavoid similar problems for all of our customers. Regards, *** ***Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank YouYour speedy attention to this matter is greatly appreciated. Positive Energy ,
*** ***
November 28, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: ** *** *** Complaint number:
*** Complaint date: November 25, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. ** *** *** states in his complaint that RushCard blocked his account because of a refund he got from a merchant*** *** also states he sent in all the documentation requested to get his card unblockedHowever, RushCard has still not taken the block of his card*** *** is requesting his card be unblocked On November 23, 2016, *** *** RushCard received a credit without an offsetting debitThis type of transaction is prohibited by *** rules and is a sign of possible fraud or illegal activity. A block was placed on *** *** card until he could demonstrate that it was a legitimate credit by providing a copy of his Government Issued Identification, a copy of his social security card, and a copy of the original purchase/debit receipt On November a risk representative reviewed the documents and determined that the original receipt for the purchase was still needed to unblock the cardOn November 28, a RushCard corporate representative contacted *** *** and advised him of this information *** *** then request the credit be sent back to the merchant*** *** was advised that he could contact the merchant to have the credit pulled back, that RushCard was not able to send the funds back*** *** was also advised of the *** regulations preventing this type of transaction going forward. If *** *** has additional questions, he may contact RushCard customer service at 1-866-RUSHCARD (###-###-####), which is staffed with customer service agent hours a day, days a week UniRush Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
Account Status: Call Customer Service$0.00 Account ending: ***Valid thru: 3/2019 Rush Unlimited this is my account they now are saying they closed my account if they have in disputerd charges they sure did not give me no credit for them till now more then days laterto buy ven more time they closed my account and mailed a check to me to take even a longer time if the investion on the policy and terms page said dasys to days they did not even come close to meeting the dead line they claim on the phone days well days still not in the terms so they clearly have lied I had a claim all forms faxed in and showing in charges and I even faxed them in I have copies of them being faxed in they still closed the account and the claim so the problem is not fixed
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March 10, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: February 26, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. *** *** complaint contends that an unauthorized transaction was charged to her RushCard account*** *** also stated that she was provided with conflicting information by RushCard customer service and is requesting that a provisional credit be added back to her accountRushCard dispute team has received a signed unauthorized transaction dispute form back from *** ***Per RushCard Cardholder Agreement, the dispute process can take up to to days to investigate and a provisional credit is only guaranteed to be issued if the cardholder qualifies*** *** was provided a provisional credit of $to her RushCard accountWe appreciate *** *** feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution RushCard Corporate Customer Service
November 18, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** has access to
his funds and account informationRushCard is no longer experiencing long wait
times and callers are able to get through to speak with customer service. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** So I tried to contact unirush and they have my phone number blocked so I won't contact them today August 28,I'm not going to keep playing games with unirush if the money is not transferred from my acct to my manager acct by Tuesday August 30,I will proceed to file against unirush financial it's been a whole month and six days and I still haven't received my funds I'm not going to wait any more because unirush knows what they are doing I've also contacted my lawyer and was advised to wait til Monday no later than Tuesday August 30,before I file against unirush with the courts. On Friday August 26,I tried to get my money gram and they advised me of the wrong senders information I contacted unirush again on Saturday August 27,and I still haven't received any information they keep saying go to money gram and I went several times and I was humiliated and embarrassed several times on August 26,and today August 27,I also advised unirush financial that I will be getting evicted from my apt today August 27,I spoken to a supervisor and he was on the phone with me the whole time on Friday August 26,so he advised me that he could do a manual transfer to my managers unirush card and still not nothing I've contacted my lawyer to help me on situation because unirush is trying to Defraud me. I also think unirush financial services is trying to defraud me they will be hearing from my lawyer. Hello yes I was offered express cash and unirush did not give me correct Information to money gram to even pick up the funds this is an ongoing issue with unirush financial services on August 26,I was on the phone with unirush supervisor all morning to try getting the funds so I was advised that they would get the funds back and do a card to card transfer to my managers unirush card so my rent can get paid and I'll know that the funds would have been received so I wouldn't have to go through eviction proceedings and unirush seems not to care so I'm going to bring this matter to a close with the Revdex.com because I'm not getting anywhere so I'll contact my lawyer because this is a ongoing issue and unirush is liars