November 13, VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: November 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per Response, RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceOn October 31,
2015, a transaction was made on *** *** RushCard account in the amount of
$from *** *** *** contacted RushCard customer service to file
a dispute for the transactionThe transaction was still in pending status at
the time *** *** contacted RushCard and was advised that a dispute can be
filed after the transaction has settledAs of November 6, 2015, the transaction
has settled to the account and *** *** may file a dispute regarding the
transaction that was made on her accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The problem is resolvedThe problems have not been addressedI will gladly part ways with this company
Regards,
*** ***
VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** **
*** Complaint number: *** Complaint date: September 25, To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** claim, she states she disputed unauthorized transactions after her card was stolenShe said she was told her funds will be returned to her account in days; however, she has yet to receive any funds Our records indicate on September 28, 2017, *** *** disputed unauthorized transactions posted from August 04, to August 18, 2017, totaling $In her subsequent dispute form, she claimed her card was lost and his PIN number on a piece of paper. On September 25, 2017, *** *** claim was denied for pattern of use Regards, RushCard Corporate Customer Service
October 31,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** have access to
her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I want my account closedI want them to refund my money and close the accountThey have not reached out to me at all to figure out how to settle this.I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I still have not been able to contact a representative regarding the inactive status of my cardMy bills have been accessed late fees and deposits are still not being postedThis is unacceptableWaiving a $fee does nothing to make up for the trouble this has caused
Regards,
*** ***
December 6, VIA ONLINE
SUBMISSION: VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: *** *** Complaint number: ***Complaint date: November 29, To Whom It May Concern:This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she is unhappy with her account balance.On October 23, *** *** had direct deposit post in the amount of $42.00. Upon the posting of the deposit RushCard made the funds fully available to *** ***Also on October 23, was an automatic withdrawal for *** *** ***. *** *** had been advised by RushCard to speak with the merchant to stop the charges. *** *** did receive a credit from *** on October 24, 2017. RushCard cannot prevent the charges from posting therefore *** *** needs to confirm with *** they have removed her card from future billing. *** *** can view her statement by logging into her online account. Should *** *** have any additional questions or concerns regarding this complaint, she can contact us at [email protected] Regards,RushCard Corporate Customer Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
From: Tyree T. Subject: Complaint ID *** For this complaint I have advised the consumer multiple times of the same information and screenshots of the correct balance that is available on her Rush Goal’s accountAt the time of the conversion it gave some of our cardholders the incorrect balance, which she spoke to a customer service specialist from our Corporate office that advised her of this informationThe consumer spent all her funds that was in her goals account by processing card to card transfers and want another $to be applied to her account because she is referring to the incorrect amount at the time of the conversionThe available balance that is on her account is the correct amount.Additionally, we have sent this over to our IT Department to research further into and the consumer attempted to transfer $from one of her cards to a virtual RushCard Goal account but she had an insufficient balance to transfer due to the display of the incorrect balance in errorThis has been communicated to the consumer in various rebuttals
February 5, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: January 4, To Whom It May Concern: This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states, a fraudulent transaction posted to her RushCard account, which she then disputed, in result her claim was closed *** ***’ claim was dispute claim was closed by RushCard on January 3, *** *** will need to speak with the merchant to resolve her concern as the merchant was provided account specific information that should only be known by *** *** Should *** *** have any additional questions or concerns regarding this complaint, she can contact us at [email protected] Regards, RushCard Corporate Customer Service
To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources. *** *** complaint contends that she requested a replacement card due to her card expiring. *** *** also states her transactions were being declined and she was told her card was not activated. *** *** would like RushCard to waive her monthly fee. *** *** is also requesting a card that works Per our records *** *** card ending in has been activated. *** *** will need to reset the pin number for the card. In addition, the monthly fee of $has been waived on the account for the month of November. A corporate customer service specialist attempted to contact *** *** regarding this information. We do apologize for any inconvenience *** *** had with activating her RushCard. We appreciate *** *** feedback. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** To assist us in bringing this matter to a close, we would like to know your view on the matter. * Has the company addressed the issues of this dispute? * If not, why? * Has the company met the agreement they outlined in their response?I called them a few days after I loaded money on the ruch card to pay my cell phone billI asked..How are you going to credit the reload fee because that money is not on my card $I think is the reload feeThat same day I called, the recorded voice message said, while I was waiting to speak with a customer service rep......Free for ruch card members, no loading fee's until Feb or one of those daysWhen I did speak with a agent, they said you have to go to certian locations...it does'nt say that on the phone!The answer to your third question is NO;They have not met the agreement, as far as i'm concerned.Here is something that you might want to bring up to themI think? the month before I loaded the same amount on my rush card to pay my phone bill and they did not charge me then? I had an extra on my cardThis is how this whole thing started actuallyThese places are just as bad a banks as far as I'm concerned.Thank You,*** *** ***###-###-####
Revdex.com:
I will be sueing rush card in federal court
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Regards,*** ***
December 8, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: ***
Complaint date: December 8, To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she met all the qualification for the $payout for the Refer a Friend programIn additional, *** *** states she was told she activated cards and does not qualifyShe states she only activated one card*** *** is requesting the $be applied to her account Our records show that *** *** opened accounts in November of One of the accounts did not meet the qualificationsHowever, on December 8, 2017, after further review the card ending in *** met the qualificationsA $credit for the Refer a Friend promotion was applied to *** *** RushCard accountA RushCard corporate resolution specialist contacted *** *** to advise her of this information*** *** indicated this was satisfactory to her We appreciate *** *** feedback and sincerely apologize for the inconvenience this has caused RushCard, Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
THIS MATTER WAS RESOLVED THANK YOU SO MUCH FOR YOUR HELP IN THIS IMPORTANT MATTER*** *** REF# ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
When I tried to address my issue with them all I received was generated messages that had nothing to do with my complaint and yes they gave me the provisonal credit and then took it right backThey are claiming they are not at fault that my account was jeporadizedI had no access to my account for 1/weeksThen want to say they are not at fault and they are at fault I had to pay reconnect fees and late fees on most of my bills which im now behind again based on rush cards error
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: November 12, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceOn November 20,
2015, an expedited card was issued to the address: *** ** *** *** *** ** *** and *** *** will receive the card within to business
daysOnce *** *** receives his card he will need to contact the pin activation
line to set up a new pin numberA $courtesy credit was applied to *** ***’ RushCard accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** have access to
her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Hi I just wanted to inform you that I have received one of my payments however I have not received the other one as of yet which is for dollars
November 13, VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: November 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per Response, RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceOn October 31,
2015, a transaction was made on *** *** RushCard account in the amount of
$from *** *** *** contacted RushCard customer service to file
a dispute for the transactionThe transaction was still in pending status at
the time *** *** contacted RushCard and was advised that a dispute can be
filed after the transaction has settledAs of November 6, 2015, the transaction
has settled to the account and *** *** may file a dispute regarding the
transaction that was made on her accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The problem is resolvedThe problems have not been addressedI will gladly part ways with this company
Regards,
*** ***
VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** **
*** Complaint number: *** Complaint date: September 25, To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** claim, she states she disputed unauthorized transactions after her card was stolenShe said she was told her funds will be returned to her account in days; however, she has yet to receive any funds Our records indicate on September 28, 2017, *** *** disputed unauthorized transactions posted from August 04, to August 18, 2017, totaling $In her subsequent dispute form, she claimed her card was lost and his PIN number on a piece of paper. On September 25, 2017, *** *** claim was denied for pattern of use Regards, RushCard Corporate Customer Service
October 31,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** have access to
her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I want my account closedI want them to refund my money and close the accountThey have not reached out to me at all to figure out how to settle this.I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I still have not been able to contact a representative regarding the inactive status of my cardMy bills have been accessed late fees and deposits are still not being postedThis is unacceptableWaiving a $fee does nothing to make up for the trouble this has caused
Regards,
*** ***
December 6, VIA ONLINE
SUBMISSION: VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: *** *** Complaint number: ***Complaint date: November 29, To Whom It May Concern:This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she is unhappy with her account balance.On October 23, *** *** had direct deposit post in the amount of $42.00. Upon the posting of the deposit RushCard made the funds fully available to *** ***Also on October 23, was an automatic withdrawal for *** *** ***. *** *** had been advised by RushCard to speak with the merchant to stop the charges. *** *** did receive a credit from *** on October 24, 2017. RushCard cannot prevent the charges from posting therefore *** *** needs to confirm with *** they have removed her card from future billing. *** *** can view her statement by logging into her online account. Should *** *** have any additional questions or concerns regarding this complaint, she can contact us at [email protected] Regards,RushCard Corporate Customer Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
From: Tyree T. Subject: Complaint ID *** For this complaint I have advised the consumer multiple times of the same information and screenshots of the correct balance that is available on her Rush Goal’s accountAt the time of the conversion it gave some of our cardholders the incorrect balance, which she spoke to a customer service specialist from our Corporate office that advised her of this informationThe consumer spent all her funds that was in her goals account by processing card to card transfers and want another $to be applied to her account because she is referring to the incorrect amount at the time of the conversionThe available balance that is on her account is the correct amount.Additionally, we have sent this over to our IT Department to research further into and the consumer attempted to transfer $from one of her cards to a virtual RushCard Goal account but she had an insufficient balance to transfer due to the display of the incorrect balance in errorThis has been communicated to the consumer in various rebuttals
February 5, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: January 4, To Whom It May Concern: This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states, a fraudulent transaction posted to her RushCard account, which she then disputed, in result her claim was closed *** ***’ claim was dispute claim was closed by RushCard on January 3, *** *** will need to speak with the merchant to resolve her concern as the merchant was provided account specific information that should only be known by *** *** Should *** *** have any additional questions or concerns regarding this complaint, she can contact us at [email protected] Regards, RushCard Corporate Customer Service
To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources. *** *** complaint contends that she requested a replacement card due to her card expiring. *** *** also states her transactions were being declined and she was told her card was not activated. *** *** would like RushCard to waive her monthly fee. *** *** is also requesting a card that works Per our records *** *** card ending in has been activated. *** *** will need to reset the pin number for the card. In addition, the monthly fee of $has been waived on the account for the month of November. A corporate customer service specialist attempted to contact *** *** regarding this information. We do apologize for any inconvenience *** *** had with activating her RushCard. We appreciate *** *** feedback. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** To assist us in bringing this matter to a close, we would like to know your view on the matter. * Has the company addressed the issues of this dispute? * If not, why? * Has the company met the agreement they outlined in their response?I called them a few days after I loaded money on the ruch card to pay my cell phone billI asked..How are you going to credit the reload fee because that money is not on my card $I think is the reload feeThat same day I called, the recorded voice message said, while I was waiting to speak with a customer service rep......Free for ruch card members, no loading fee's until Feb or one of those daysWhen I did speak with a agent, they said you have to go to certian locations...it does'nt say that on the phone!The answer to your third question is NO;They have not met the agreement, as far as i'm concerned.Here is something that you might want to bring up to themI think? the month before I loaded the same amount on my rush card to pay my phone bill and they did not charge me then? I had an extra on my cardThis is how this whole thing started actuallyThese places are just as bad a banks as far as I'm concerned.Thank You,*** *** ***###-###-####
Revdex.com:
I will be sueing rush card in federal court
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Regards,*** ***
December 8, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: ***
Complaint date: December 8, To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she met all the qualification for the $payout for the Refer a Friend programIn additional, *** *** states she was told she activated cards and does not qualifyShe states she only activated one card*** *** is requesting the $be applied to her account Our records show that *** *** opened accounts in November of One of the accounts did not meet the qualificationsHowever, on December 8, 2017, after further review the card ending in *** met the qualificationsA $credit for the Refer a Friend promotion was applied to *** *** RushCard accountA RushCard corporate resolution specialist contacted *** *** to advise her of this information*** *** indicated this was satisfactory to her We appreciate *** *** feedback and sincerely apologize for the inconvenience this has caused RushCard, Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
THIS MATTER WAS RESOLVED THANK YOU SO MUCH FOR YOUR HELP IN THIS IMPORTANT MATTER*** *** REF# ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
When I tried to address my issue with them all I received was generated messages that had nothing to do with my complaint and yes they gave me the provisonal credit and then took it right backThey are claiming they are not at fault that my account was jeporadizedI had no access to my account for 1/weeksThen want to say they are not at fault and they are at fault I had to pay reconnect fees and late fees on most of my bills which im now behind again based on rush cards error
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: November 12, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceOn November 20,
2015, an expedited card was issued to the address: *** ** *** *** *** ** *** and *** *** will receive the card within to business
daysOnce *** *** receives his card he will need to contact the pin activation
line to set up a new pin numberA $courtesy credit was applied to *** ***’ RushCard accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** have access to
her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service