The
Revdex.com
"
line-height:115%,sans-serif>
W Seventh St, Suite
Cincinnati
Ohio 45202-
RE: Case number *** *** ***
April
14,
We received *** *** complaint
regarding the non dispense and the level of customer service received. RushCard logs all customer contact and
activity associated with financial cards
Per our notations, the
transaction *** *** claim is ATM non-disbursement is located in detailed
below:
SETTLEMENT
04/04/11:AM
*** *** *** ***
$
As you can see above, the
transaction settled to the account on 4/4/for an amount of $Since
the ATM Company settled the transaction, *** *** will need to file a formal
disputeAll RushCard disputes are handled through our dedicated dispute
team and are worked in the order that they are received*** *** will need
to contact our RushCard customer service at ###-###-#### to file a dispute
regarding the settled ATM transactionWe apologize for the inconvenience that
this has caused *** ***
We appreciate *** ***’s
feedbackThese types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** * ***
Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint It's been almost daysI have all the email from *** to show they submitted the money to rush cardRush card system crashes during this time and it's their error
Regards,
*** ***
Revdex.com:
The first thing I noticed was my name was wrongI am not *** ***, my name is *** ***I have attached the email conversation that I have had with Rush CardIt clearly shows that I have been charged since AugustExplain to me how I can be refunded one month, but not the othersIt was the exact same company that made the withdraws out of my accountMind you I have had several different Rush Cards because I was told the my account had been compromisedI was not credited every month for the withdrawals, why? I was not refunded the expedited Rush CardI received a phone call from a Rush Card representative who was not clear about my issue and told me I was not going to be refunded my money because the withdrawals were authorized by my accountExplain to me how that happened when I had a new Rush Card? I have complained about this issue since AugustNow that I have contacted the Revdex.com, it seems as if I'm finally getting a responseBut it's not good enoughI want all of the funds that were deducted, not just or months.I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
May 19, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: 4/8/ To Whom It May Concern: This letter is in response to the consumer complaint referenced aboveUnirush, LLC, which is the program manager for the RushCard prepaid debit card program, (“RushCard”) takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources *** *** complaint contends that she was not advised of the correct timeframe in which to submit her dispute form in writing to qualify for provisional credit RushCard records indicate that *** *** filed a dispute on 3/11/for $Our system notes indicate that *** *** was advised to return the completed dispute form within business days*** *** card was replaced and a dispute form was mailed out to her address on file at that time The 10-business day deadline for the dispute form to be returned for this claim was 3/24/ On 3/17/*** *** contacted RushCard dispute department a second time to dispute additional transactions for $*** *** as educated again that written dispute form must be returned within business days in order for the account to be reviewed for provisional creditThe dispute form for this new claim was emailed to *** *** 3/18/The 10-business day deadline for the dispute form to be returned for this claim was 3/31/ RushCard received *** *** written dispute claim on 3/27/for the 1st claim in the amount of $Because this was received after the 10-business day timeframe, no provisional credit was applied to the accountAs of the date of this letter no written dispute form has been received for the $dispute claim*** *** dispute claims are still under investigation. We appreciate *** *** feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution RushCard Corporate Customer Service
January 3, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite ***, OH Re: Consumer: *** ***
Complaint number: *** Complaint date: December 26, To Whom It May Concern: This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states she has several unauthorized transactions totaling She is requesting a refund Our records indicate, *** *** disputed several transactions totaling $On December 4, our disputes department concluded that no error had occurred, and that the transactions were authorized *** *** had a spending pattern with the merchants prior to the disputed charges and additional charges after the dispute claim RushCard received a rebuttal letter from *** *** on December 28, which is currently being handled, a letter will be sent *** *** upon completion of the rebuttal process Regards, RushCard Corporate Customer Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***I reject this! WHEN did RushCard start issuing CHECKS? I DID NOT DO THIS! I HAVE DIRECT TV (SINCE 12/19/2011) NOT ***!!! I don't know ANY *** OR *** I sent another form in that RUSHCARD MAILED ME ON 1/4/@ 3:32pm from the *** Office in *** *** ***! I'm barely paying MY OWN BILLS! WHY would I pay a cable bill for someone else? I sat on the phone with Rushcard and *** (way call) and we got hung up on by *** fraud departmentI tried to resolve this through them, but I have no account with them and they will not speak to me; this is why I needed Rushcard's help! I can't believe I got ripped off again! Two forms sent to themone from my email and one was a hardcopy, both faxed and they deny I sent it in! Unbelievable! I WANT MY MONEY BACK! Only you, Rushcard, can deal with ***! They will not speak to me because I have no account with them! Is that clear enough?!!!!*** ***
To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources. In *** complaint, he states in October he filed a dispute and was told he would get provisional credit and he has yet to receive the credit in his account On November 23rd, 2016, *** case was denied for no error foundOn January 19th, 2017, RushCard reopened *** case, it is being reviewed for accuracy
VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: *** ***Complaint number: *** Complaint date: June 25th, To Whom It May Concern:This letter is in response to the consumer complaint # *** referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On June 06, 2016, *** *** contacted UniRush to file a dispute claimShe said her card was used fraudulently to process a payment to *** **, totaling $on June 5th, *** *** stated she never authorized anyone to use her card. UniRush used its resources through *** to recover the funds for *** ***. On July 15th, *** ** provided documents with *** *** address *** *** *** *** * *** ** *** as the servicing address*** *** claimed fraud; however, she benefited from the transitionUniRush concludes no error found; therefore, no credit will be issued. If *** *** has any additional questions or concerns, she can reach us by calling customer service at ###-###-#### in the future for any concerns regarding her RushCard account. Regards,RushCard Corporate Customer Service
February 16, VIA ONLINE SUBMISSION: Revdex.com E 4th STE Cincinnati Ohio Re: Consumer: *** *** Complaint number: ***
Complaint date: February 15, To Whom It May Concern: This letter is in response to the consumer complaint #*** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that he has not received his payroll check deposit within the two days RushCard claims*** *** is requesting that RushCard stop saying you get paid two days earlier Per our Cardholder Agreement, Direct Deposit/ACH, usually same day as received; may be up to days early based upon source of the direct deposit and the timing of the payer funding On 2/15/*** *** contacted RushCard customer service to inquire on his payroll deposit. *** *** was advised that RushCard has not received his direct deposit as of dateOur records show that *** *** deposit posted on 2/15/at 7:AMA corporate resolution specialist attempted to contacted *** *** on 2/16/to advise him of this informationA detailed message was left for a callback. We appreciate *** *** feedback Regards, RushCard Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I still have two payments that I haven't receivedThey're lyingThey still haven't allowed me to get any answers when I call I've given up on calling them. Regards,*** ***
November 12, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 21, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On October 15,
2015, there is no record showing that *** *** contacted RushCard to file a
dispute regarding a charge that was made to RushCard account in errorOn October
26, 2015, *** *** filed an error allegation dispute regarding a $charge
on her RushCard accountThe RushCard dispute team received a signed error
allegation dispute form from *** ***.
Per RushCard Cardholder Agreement, the dispute process can take up to
to days to investigate the claim and as of now there are no updates
regarding the outcome of the disputeOnce the claim is final *** *** will
receive a letter in the mail regarding the outcome of the disputeWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
Christina ***
We as RushCard holders still deserve to be compensated for the inconvenience you put us in since 10/12/bedsides a few months of FREE fees.....c'mon now, let's be realistic about this!
Unirush has no further information to provideAll issues and concerns have previously been addressed with the customerI have attached the screenshot again for your referenceThank you. Tyree T.Unirush
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states she disputed transactions, but her dispute ended up being deniedShe would like to know why dispute was denied. Our records indicate on September 29, 2017, *** *** disputed transactions with *** *** * ***, totaling $In her subsequent dispute form she claimed, her card was in her possessionOn October 11, 2017, *** *** claim was denied due to pattern of useShe had made payments to *** *** * *** on 06/01/and 07/01/
November 24, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: November 8, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our system is up and running and
*** *** has access to her funds and account informationOn October 26,
2015, *** *** direct deposit was received and posted to her RushCard
accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
The
Revdex.com
"
line-height:115%,sans-serif>
W Seventh St, Suite
Cincinnati
Ohio 45202-
RE: Case number *** *** ***
April
14,
We received *** *** complaint
regarding the non dispense and the level of customer service received. RushCard logs all customer contact and
activity associated with financial cards
Per our notations, the
transaction *** *** claim is ATM non-disbursement is located in detailed
below:
SETTLEMENT
04/04/11:AM
*** *** *** ***
$
As you can see above, the
transaction settled to the account on 4/4/for an amount of $Since
the ATM Company settled the transaction, *** *** will need to file a formal
disputeAll RushCard disputes are handled through our dedicated dispute
team and are worked in the order that they are received*** *** will need
to contact our RushCard customer service at ###-###-#### to file a dispute
regarding the settled ATM transactionWe apologize for the inconvenience that
this has caused *** ***
We appreciate *** ***’s
feedbackThese types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** * ***
Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint It's been almost daysI have all the email from *** to show they submitted the money to rush cardRush card system crashes during this time and it's their error
Regards,
*** ***
Revdex.com:
The first thing I noticed was my name was wrongI am not *** ***, my name is *** ***I have attached the email conversation that I have had with Rush CardIt clearly shows that I have been charged since AugustExplain to me how I can be refunded one month, but not the othersIt was the exact same company that made the withdraws out of my accountMind you I have had several different Rush Cards because I was told the my account had been compromisedI was not credited every month for the withdrawals, why? I was not refunded the expedited Rush CardI received a phone call from a Rush Card representative who was not clear about my issue and told me I was not going to be refunded my money because the withdrawals were authorized by my accountExplain to me how that happened when I had a new Rush Card? I have complained about this issue since AugustNow that I have contacted the Revdex.com, it seems as if I'm finally getting a responseBut it's not good enoughI want all of the funds that were deducted, not just or months.I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
May 19, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: 4/8/ To Whom It May Concern: This letter is in response to the consumer complaint referenced aboveUnirush, LLC, which is the program manager for the RushCard prepaid debit card program, (“RushCard”) takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources *** *** complaint contends that she was not advised of the correct timeframe in which to submit her dispute form in writing to qualify for provisional credit RushCard records indicate that *** *** filed a dispute on 3/11/for $Our system notes indicate that *** *** was advised to return the completed dispute form within business days*** *** card was replaced and a dispute form was mailed out to her address on file at that time The 10-business day deadline for the dispute form to be returned for this claim was 3/24/ On 3/17/*** *** contacted RushCard dispute department a second time to dispute additional transactions for $*** *** as educated again that written dispute form must be returned within business days in order for the account to be reviewed for provisional creditThe dispute form for this new claim was emailed to *** *** 3/18/The 10-business day deadline for the dispute form to be returned for this claim was 3/31/ RushCard received *** *** written dispute claim on 3/27/for the 1st claim in the amount of $Because this was received after the 10-business day timeframe, no provisional credit was applied to the accountAs of the date of this letter no written dispute form has been received for the $dispute claim*** *** dispute claims are still under investigation. We appreciate *** *** feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution RushCard Corporate Customer Service
January 3, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite ***, OH Re: Consumer: *** ***
Complaint number: *** Complaint date: December 26, To Whom It May Concern: This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states she has several unauthorized transactions totaling She is requesting a refund Our records indicate, *** *** disputed several transactions totaling $On December 4, our disputes department concluded that no error had occurred, and that the transactions were authorized *** *** had a spending pattern with the merchants prior to the disputed charges and additional charges after the dispute claim RushCard received a rebuttal letter from *** *** on December 28, which is currently being handled, a letter will be sent *** *** upon completion of the rebuttal process Regards, RushCard Corporate Customer Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
rush card has contacted me problem resolved thank you very much
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***I reject this! WHEN did RushCard start issuing CHECKS? I DID NOT DO THIS! I HAVE DIRECT TV (SINCE 12/19/2011) NOT ***!!! I don't know ANY *** OR *** I sent another form in that RUSHCARD MAILED ME ON 1/4/@ 3:32pm from the *** Office in *** *** ***! I'm barely paying MY OWN BILLS! WHY would I pay a cable bill for someone else? I sat on the phone with Rushcard and *** (way call) and we got hung up on by *** fraud departmentI tried to resolve this through them, but I have no account with them and they will not speak to me; this is why I needed Rushcard's help! I can't believe I got ripped off again! Two forms sent to themone from my email and one was a hardcopy, both faxed and they deny I sent it in! Unbelievable! I WANT MY MONEY BACK! Only you, Rushcard, can deal with ***! They will not speak to me because I have no account with them! Is that clear enough?!!!!*** ***
To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources. In *** complaint, he states in October he filed a dispute and was told he would get provisional credit and he has yet to receive the credit in his account On November 23rd, 2016, *** case was denied for no error foundOn January 19th, 2017, RushCard reopened *** case, it is being reviewed for accuracy
VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: *** ***Complaint number: *** Complaint date: June 25th, To Whom It May Concern:This letter is in response to the consumer complaint # *** referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On June 06, 2016, *** *** contacted UniRush to file a dispute claimShe said her card was used fraudulently to process a payment to *** **, totaling $on June 5th, *** *** stated she never authorized anyone to use her card. UniRush used its resources through *** to recover the funds for *** ***. On July 15th, *** ** provided documents with *** *** address *** *** *** *** * *** ** *** as the servicing address*** *** claimed fraud; however, she benefited from the transitionUniRush concludes no error found; therefore, no credit will be issued. If *** *** has any additional questions or concerns, she can reach us by calling customer service at ###-###-#### in the future for any concerns regarding her RushCard account. Regards,RushCard Corporate Customer Service
February 16, VIA ONLINE SUBMISSION: Revdex.com E 4th STE Cincinnati Ohio Re: Consumer: *** *** Complaint number: ***
Complaint date: February 15, To Whom It May Concern: This letter is in response to the consumer complaint #*** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that he has not received his payroll check deposit within the two days RushCard claims*** *** is requesting that RushCard stop saying you get paid two days earlier Per our Cardholder Agreement, Direct Deposit/ACH, usually same day as received; may be up to days early based upon source of the direct deposit and the timing of the payer funding On 2/15/*** *** contacted RushCard customer service to inquire on his payroll deposit. *** *** was advised that RushCard has not received his direct deposit as of dateOur records show that *** *** deposit posted on 2/15/at 7:AMA corporate resolution specialist attempted to contacted *** *** on 2/16/to advise him of this informationA detailed message was left for a callback. We appreciate *** *** feedback Regards, RushCard Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I still have two payments that I haven't receivedThey're lyingThey still haven't allowed me to get any answers when I call I've given up on calling them. Regards,*** ***
November 12, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 21, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On October 15,
2015, there is no record showing that *** *** contacted RushCard to file a
dispute regarding a charge that was made to RushCard account in errorOn October
26, 2015, *** *** filed an error allegation dispute regarding a $charge
on her RushCard accountThe RushCard dispute team received a signed error
allegation dispute form from *** ***.
Per RushCard Cardholder Agreement, the dispute process can take up to
to days to investigate the claim and as of now there are no updates
regarding the outcome of the disputeOnce the claim is final *** *** will
receive a letter in the mail regarding the outcome of the disputeWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
The company is providing the same generic answer over and overThey refuse to explain why I'm being charged for a payment that I never authorized
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
Christina ***
We as RushCard holders still deserve to be compensated for the inconvenience you put us in since 10/12/bedsides a few months of FREE fees.....c'mon now, let's be realistic about this!
Unirush has no further information to provideAll issues and concerns have previously been addressed with the customerI have attached the screenshot again for your referenceThank you. Tyree T.Unirush
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states she disputed transactions, but her dispute ended up being deniedShe would like to know why dispute was denied. Our records indicate on September 29, 2017, *** *** disputed transactions with *** *** * ***, totaling $In her subsequent dispute form she claimed, her card was in her possessionOn October 11, 2017, *** *** claim was denied due to pattern of useShe had made payments to *** *** * *** on 06/01/and 07/01/
November 24, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: November 8, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our system is up and running and
*** *** has access to her funds and account informationOn October 26,
2015, *** *** direct deposit was received and posted to her RushCard
accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service