November 24, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: November 6, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our
system is up and running and cardholders have access to their funds and account
informationIn addition, as a Thank You to our cardholders for sticking with
us, we have announced a Fee Holiday beginning November 1, and continuing
through February 29, 2016. For more
details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer
identities and resources. In *** *** complaint, she states RushCard routinely charges off her account from seemingly pure airShe states the latest has been transactions from various cities and states and had been at work*** *** states fraudulent charge from *** and she does not have a *** accountShe is requesting a refund Our records indicate on February 07, 2017, *** *** contacted RushCard to file an unauthorized dispute on transactions from *** and *** *** claimed she had been at work when the transactions occurred*** *** was advised if the investigation of the disputes takes more than business days’ provisional credit will be provided to her*** *** claims is still being investigated and can take up to May to resolveAlso, *** *** should contact RushCard regarding any unauthorized transactions in her account Regards, RushCard Corporate Customer Service
April 3, VIA ONLINE SUBMISSION: Revdex.com E4th Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: ***
Complaint date: March 31, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** * complaint contends that RushCard blocked his account and that he was not notified of this information. *** *** would like his card to be expedited and to be compensated for this inconvenience On March 31, 2017, *** *** ** RushCard account ending in *** was blocked as a precautionary measure to prevent any unauthorized transactions being made on his account On March 31, *** *** RushCard account has been reviewed, and a replacement card has been processed. A corporate customer service representative contacted *** *** on April 3, to advise of this information, and to note that the expedited card fee of $has been waived on the account. We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
Every time I call them they tell me that there system is updatingI was able to put the money on Monday 11/02/of two deposit of 500.00$ each which made a 1000.00$ totalWhen I went to go get money so I could buy a car it would not let me take out the moneyI have been on the phone with them
since 11/03/up until today 11/05/and all they can say is it takes hours for my money to postI put cash on it so it should not take that long to postAll they can say to me is is the same thing every time our system is updatingThey have put me on hold for up to an hour wait before anyone gets back to meOn 11/04/when I called in the evening I got one of there employees who tried to acted like he could not here me on the phone in which I thought was very rudeHe kept on saying can you hear meNow I know my phone works because when I use it to call someone else they can hear meI am hoping to get this money as soon as I can so that I do not lose the deposit on made on itI have another pre paid card that is from the same bank in which they use Meta bank so I do not know what the problem is because my other card worksMy card now is saying it has a balance when there should be 1000.00$ on it. Thank you, *** ***
December 23, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. On November 3, *** *** filed an error allegation dispute regarding a transaction in the amount of $from *** * *** ***RushCard dispute team has not received a signed error allegation dispute form from *** *** as of yet. Per RushCard Cardholder Agreement, the dispute process can take up to to days to investigate and a provisional credit is only guaranteed to be issued if the cardholder qualifiesA final letter will be sent to the address on the account notifying *** *** of the resolutionWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
/1/2017This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states she disputed transactions, but her dispute ended up being deniedShe would like to know why dispute was denied. Our records indicate on September 29, 2017, *** *** disputed transactions with *** *** * ***, totaling $In her subsequent dispute form she claimed, her card was in her possessionOn October 11, 2017, *** *** claim was denied due to pattern of useShe had made payments to *** *** * *** on 06/01/and 07/01/
March 27, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: Revdex.com
*** Complaint date: March 17, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that RushCard did not deposit all of her money to her account, and she is missing $*** *** is also questioning the bill pay transaction, stating she requested her account closed not a bill payment*** *** is requesting RushCard send her the missing funds of $ Our records indicate that on March 13, RushCard posted tax refund deposit to *** *** accountOn March 17, *** *** contacted RushCard customer service and requested her account be closedA check was processed for the remaining balance and sent to the address on fileThe check is processed as a bill paymentOn March 27, a RushCard corporate customer service specialist attempted to contact *** *** to get clarification on her missing funds and to advise that the bill pay transaction was a check sent to her for the remaining balance on her accountA detailed message was left for a callback We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***It would not let me reply via the website about the companies correspondence but I have did everything they told me to and they are right I rebuttal as they told me to for the claim to still be denied and this is not the first time this has happen every time you call to speak with the disputes department to give more info on the dispute or get the outcome they will not allow you too unless you are entering in a new dispute my card was used outside of my hometown and the total was almost near bucks and left my account at a zero balance they never try and fully resolve the disputes before closing them and they told me a credit would have been issued after business days when I first filed the dispute and when the days came up dey denied the claim and had me do the rebuttal remind you I was hung up on several different occasions and was told a supervisor would call me in 2to business hours and never did! And I called back and a repTold me a call back request was never put in they do not offer protection for customers money at all and the customer service sucks they will reroute you back to the qeue when asking for a supervisor and it just goes in a circle never no resolution nothing but lost freaking money and it sucks being a valued customer for so many years!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Interestingly, MsChad phoned in early January to try and resolve the issue with meShe had left her contact and had generously suggested that if I have any further issues to give her callI have phoned on various occasions and have left messages of which none have been returned.Now according to this email note, she is sugges***g that the complaint be closedFrom the previous conversation with Ms Colyer, I was led to believe that *** is the parent company of ***Also, when I completed the online application for ***, the number I entered was accepted by the systemSo what exactly is it? And please explain to me like a year old so i'm not missing the per***ent details:1) Was the number entered a *** #?2) If the number was a *** #, as explained by Ms Colyer that both companies are basically under umbrella, "WHERE IS THE MONEY?"3) I do believe from my last response I was reques***g the details of Where and Whom the $$$s for the *** or *** were being disbursedIt's simple mathIf you are claiming that the $was paid to me, please show me the deposit to my cardAfter, MsCis represen***g RUSHCARDYou do have access to my accountPlease show me the deposited amounts for the $I beg of you.....4) Since, you are claiming that the $$$s from the card has been used, it's quite simple, please send to us the receipts exhibi***g that *** or *** # that the funds were distributed to someone else.In conclusion, I'm appalled that RUSHCARD has a service provided to their members that has presented an issue and to resolve the issue is to make a directive statement, to "Please close the above referenced complaint numberWe have not other information to provide *** ***We have provided her all the information that we haveThe product she is referring to *** ***, is a *** *** productIf you have any questions, please let me know."Yes, there are several questions, and there will be more coming if you, Cwho are representing Rushcard is refusing to give me the appropriate answers. Please tell me who where and when was that *** or *** went to because it was not deposited in my account.
Regards,
*** ***
This matter has not been settled I have not received my funds Rush Card were the only one who had my information and they gave my money to someone without my permission I would like you to help me resolve this matter
January 25, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: January 20, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she completed a card to card transfer in error. *** *** would like the card to card transfer to be revered and her account credited back for the funds Per the previous response on January 19,*** *** contacted RushCard customer service regarding the funds transfer of $and stated that her account was debited for the monthly fee as well*** *** wanted a fee waiver of the monthly fee that was debited from her account. *** *** was advised that the monthly fee could not be waived on the accountIn addition, when *** *** applied for the RushCard account ending in the selected account type was the Rush Unlimited planThe RushCard fees are located on the cardholder agreement and the monthly fee will not be waived on the accountThis is the information we have on the account as of date. On January 23, 2017, a RushCard corporate customer specialist attempted to contact *** *** to advise of the information. We appreciate *** *** feedback and sincerely apologize for the inconvenience this has caused our customer RushCard, Corporate Customer Service
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 21, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** has access
to her funds and account informationIn addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/After further research,
we show records that *** *** was not affected by the conversion and her
RushCard is working properly.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Problem: Rushcard Account Services My name is *** *** my Fiance and I transfer money to each other all the time but on today my Fiance had to transfer me immediately for my daughter this was emergency funds but rushcard added to funds to an inactive card that I have not had since so I called to have them transferred to my active card they informed me it was impossible after asking for a manager my call was disconnected so I called again and another representative told me he can get me my money so he tried to get me to create a rushgoal that's would not work so my Fiance *** *** whom I refereed to your company got on the phone and asked to have the funds placedback to her card they disputed the transaction told her she has to wait days and then blocked my card so now we both do not have access to our money and as I said this was an emergency I need my money either on my card ending in *** or *** ending in *** by 12am or I will have to get a lawyer its a pathetic shame that we called for help and your customer service made matters even worse DesiredSettlement I want my money released immediately
My funds were not released to me that same day because I have proof that my funds were not released to my account until Wednesday January 17th , I have no knowledge that it takes business days to release anything the reps that I called always told me that it can take 3-business days and the agent said that if the merchant fax over the lady it will be released in 48HrsThe merchant send the letter right over on Friday and cc'd me on itthis company is a rip off to me and now I feel that they are holding on to my paychecks because know I have to wait longer for my direct deposit to pose, then I asked to speak to a supervisor and talked to two one was Jason and the other was Anthony, they both told me that I had to wait that no courtesy g could be done and I let them know the reason why I needed the money for my daughterI received my money days later after the inconvenience
November 17, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: November 16, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that on November 10, she attempted to load cash of $via *** *** onto her RushCard account. *** *** also states that the cash load was not credited to her account. *** *** would like her funds to be credited for the cash load totaling $60, which includes the $that the vendor charged to process the cash load Per previous response on November 10, *** *** contacted RushCard customer service regarding a missing cash load of $Upon researching this, it was determined that the cash load was never received on RushCard’s endSince we have not received the cash load *** *** will need to revert back to the vendor (***) and file a claim regarding the missing loadOn November 16, a RushCard corporate specialist contacted *** *** to advise her of this information and provided her with the customer service number to contact the vendor We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service
November 24, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: November 6, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our
system is up and running and cardholders have access to their funds and account
informationIn addition, as a Thank You to our cardholders for sticking with
us, we have announced a Fee Holiday beginning November 1, and continuing
through February 29, 2016. For more
details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer
identities and resources. In *** *** complaint, she states RushCard routinely charges off her account from seemingly pure airShe states the latest has been transactions from various cities and states and had been at work*** *** states fraudulent charge from *** and she does not have a *** accountShe is requesting a refund Our records indicate on February 07, 2017, *** *** contacted RushCard to file an unauthorized dispute on transactions from *** and *** *** claimed she had been at work when the transactions occurred*** *** was advised if the investigation of the disputes takes more than business days’ provisional credit will be provided to her*** *** claims is still being investigated and can take up to May to resolveAlso, *** *** should contact RushCard regarding any unauthorized transactions in her account Regards, RushCard Corporate Customer Service
All concerns have previously been addressed and there is no new informationThank you.Tyree T.Unirush
April 3, VIA ONLINE SUBMISSION: Revdex.com E4th Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: ***
Complaint date: March 31, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** * complaint contends that RushCard blocked his account and that he was not notified of this information. *** *** would like his card to be expedited and to be compensated for this inconvenience On March 31, 2017, *** *** ** RushCard account ending in *** was blocked as a precautionary measure to prevent any unauthorized transactions being made on his account On March 31, *** *** RushCard account has been reviewed, and a replacement card has been processed. A corporate customer service representative contacted *** *** on April 3, to advise of this information, and to note that the expedited card fee of $has been waived on the account. We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
Every time I call them they tell me that there system is updatingI was able to put the money on Monday 11/02/of two deposit of 500.00$ each which made a 1000.00$ totalWhen I went to go get money so I could buy a car it would not let me take out the moneyI have been on the phone with them
since 11/03/up until today 11/05/and all they can say is it takes hours for my money to postI put cash on it so it should not take that long to postAll they can say to me is is the same thing every time our system is updatingThey have put me on hold for up to an hour wait before anyone gets back to meOn 11/04/when I called in the evening I got one of there employees who tried to acted like he could not here me on the phone in which I thought was very rudeHe kept on saying can you hear meNow I know my phone works because when I use it to call someone else they can hear meI am hoping to get this money as soon as I can so that I do not lose the deposit on made on itI have another pre paid card that is from the same bank in which they use Meta bank so I do not know what the problem is because my other card worksMy card now is saying it has a balance when there should be 1000.00$ on it. Thank you, *** ***
December 23, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. On November 3, *** *** filed an error allegation dispute regarding a transaction in the amount of $from *** * *** ***RushCard dispute team has not received a signed error allegation dispute form from *** *** as of yet. Per RushCard Cardholder Agreement, the dispute process can take up to to days to investigate and a provisional credit is only guaranteed to be issued if the cardholder qualifiesA final letter will be sent to the address on the account notifying *** *** of the resolutionWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
/1/2017This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states she disputed transactions, but her dispute ended up being deniedShe would like to know why dispute was denied. Our records indicate on September 29, 2017, *** *** disputed transactions with *** *** * ***, totaling $In her subsequent dispute form she claimed, her card was in her possessionOn October 11, 2017, *** *** claim was denied due to pattern of useShe had made payments to *** *** * *** on 06/01/and 07/01/
March 27, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: Revdex.com
*** Complaint date: March 17, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that RushCard did not deposit all of her money to her account, and she is missing $*** *** is also questioning the bill pay transaction, stating she requested her account closed not a bill payment*** *** is requesting RushCard send her the missing funds of $ Our records indicate that on March 13, RushCard posted tax refund deposit to *** *** accountOn March 17, *** *** contacted RushCard customer service and requested her account be closedA check was processed for the remaining balance and sent to the address on fileThe check is processed as a bill paymentOn March 27, a RushCard corporate customer service specialist attempted to contact *** *** to get clarification on her missing funds and to advise that the bill pay transaction was a check sent to her for the remaining balance on her accountA detailed message was left for a callback We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***It would not let me reply via the website about the companies correspondence but I have did everything they told me to and they are right I rebuttal as they told me to for the claim to still be denied and this is not the first time this has happen every time you call to speak with the disputes department to give more info on the dispute or get the outcome they will not allow you too unless you are entering in a new dispute my card was used outside of my hometown and the total was almost near bucks and left my account at a zero balance they never try and fully resolve the disputes before closing them and they told me a credit would have been issued after business days when I first filed the dispute and when the days came up dey denied the claim and had me do the rebuttal remind you I was hung up on several different occasions and was told a supervisor would call me in 2to business hours and never did! And I called back and a repTold me a call back request was never put in they do not offer protection for customers money at all and the customer service sucks they will reroute you back to the qeue when asking for a supervisor and it just goes in a circle never no resolution nothing but lost freaking money and it sucks being a valued customer for so many years!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Interestingly, MsChad phoned in early January to try and resolve the issue with meShe had left her contact and had generously suggested that if I have any further issues to give her callI have phoned on various occasions and have left messages of which none have been returned.Now according to this email note, she is sugges***g that the complaint be closedFrom the previous conversation with Ms Colyer, I was led to believe that *** is the parent company of ***Also, when I completed the online application for ***, the number I entered was accepted by the systemSo what exactly is it? And please explain to me like a year old so i'm not missing the per***ent details:1) Was the number entered a *** #?2) If the number was a *** #, as explained by Ms Colyer that both companies are basically under umbrella, "WHERE IS THE MONEY?"3) I do believe from my last response I was reques***g the details of Where and Whom the $$$s for the *** or *** were being disbursedIt's simple mathIf you are claiming that the $was paid to me, please show me the deposit to my cardAfter, MsCis represen***g RUSHCARDYou do have access to my accountPlease show me the deposited amounts for the $I beg of you.....4) Since, you are claiming that the $$$s from the card has been used, it's quite simple, please send to us the receipts exhibi***g that *** or *** # that the funds were distributed to someone else.In conclusion, I'm appalled that RUSHCARD has a service provided to their members that has presented an issue and to resolve the issue is to make a directive statement, to "Please close the above referenced complaint numberWe have not other information to provide *** ***We have provided her all the information that we haveThe product she is referring to *** ***, is a *** *** productIf you have any questions, please let me know."Yes, there are several questions, and there will be more coming if you, Cwho are representing Rushcard is refusing to give me the appropriate answers. Please tell me who where and when was that *** or *** went to because it was not deposited in my account.
Regards,
*** ***
This matter has not been settled I have not received my funds Rush Card were the only one who had my information and they gave my money to someone without my permission I would like you to help me resolve this matter
January 25, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: January 20, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she completed a card to card transfer in error. *** *** would like the card to card transfer to be revered and her account credited back for the funds Per the previous response on January 19,*** *** contacted RushCard customer service regarding the funds transfer of $and stated that her account was debited for the monthly fee as well*** *** wanted a fee waiver of the monthly fee that was debited from her account. *** *** was advised that the monthly fee could not be waived on the accountIn addition, when *** *** applied for the RushCard account ending in the selected account type was the Rush Unlimited planThe RushCard fees are located on the cardholder agreement and the monthly fee will not be waived on the accountThis is the information we have on the account as of date. On January 23, 2017, a RushCard corporate customer specialist attempted to contact *** *** to advise of the information. We appreciate *** *** feedback and sincerely apologize for the inconvenience this has caused our customer RushCard, Corporate Customer Service
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 21, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** has access
to her funds and account informationIn addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/After further research,
we show records that *** *** was not affected by the conversion and her
RushCard is working properly.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Problem: Rushcard Account Services My name is *** *** my Fiance and I transfer money to each other all the time but on today my Fiance had to transfer me immediately for my daughter this was emergency funds but rushcard added to funds to an inactive card that I have not had since so I called to have them transferred to my active card they informed me it was impossible after asking for a manager my call was disconnected so I called again and another representative told me he can get me my money so he tried to get me to create a rushgoal that's would not work so my Fiance *** *** whom I refereed to your company got on the phone and asked to have the funds placedback to her card they disputed the transaction told her she has to wait days and then blocked my card so now we both do not have access to our money and as I said this was an emergency I need my money either on my card ending in *** or *** ending in *** by 12am or I will have to get a lawyer its a pathetic shame that we called for help and your customer service made matters even worse DesiredSettlement I want my money released immediately
My funds were not released to me that same day because I have proof that my funds were not released to my account until Wednesday January 17th , I have no knowledge that it takes business days to release anything the reps that I called always told me that it can take 3-business days and the agent said that if the merchant fax over the lady it will be released in 48HrsThe merchant send the letter right over on Friday and cc'd me on itthis company is a rip off to me and now I feel that they are holding on to my paychecks because know I have to wait longer for my direct deposit to pose, then I asked to speak to a supervisor and talked to two one was Jason and the other was Anthony, they both told me that I had to wait that no courtesy g could be done and I let them know the reason why I needed the money for my daughterI received my money days later after the inconvenience
November 17, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: November 16, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that on November 10, she attempted to load cash of $via *** *** onto her RushCard account. *** *** also states that the cash load was not credited to her account. *** *** would like her funds to be credited for the cash load totaling $60, which includes the $that the vendor charged to process the cash load Per previous response on November 10, *** *** contacted RushCard customer service regarding a missing cash load of $Upon researching this, it was determined that the cash load was never received on RushCard’s endSince we have not received the cash load *** *** will need to revert back to the vendor (***) and file a claim regarding the missing loadOn November 16, a RushCard corporate specialist contacted *** *** to advise her of this information and provided her with the customer service number to contact the vendor We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service