October 21,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
In *** *** complaint, she states she purchased a hoverboard for her daughter for Christmas but found out the company selling the hoveboards is a scamShe said she contacted RushCard to get a refund and was told temporary credit would post in days and the investigation process could take up to daysShe said after being transferred to the Dispute Department, she was told she was misinformed and that the credit could take up to days to be issued On December 4th, 2016, RushCard received *** *** dispute for a transaction with *** for $199.00. We listened to the call and reviewed our records, and *** *** has informed her by dispute agent the dispute could take up to days to get creditOn December 06, 2016, RushCard processed a chargeback on behalf of *** ***Merchant has until January 21st, to respond to chargeback*** *** will hear from RushCard after January 21st, 2016, by April 3rd
December 11, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** ***
Complaint number: *** Complaint date: 12/04/ To Whom It May Concern: This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, he states that funds were deducted out of his accountHe is asking for a refund of the expedite fee and the unauthorized transaction On December 6, *** *** contacted RushCard to file a disputeHe information RushCard he did not authorize the funds to be removed from his accountCurrently *** *** case is under investigation, if investigation is not complete by December 15, provisional credit will be issued to *** *** RushCard did waive the $fee the cardholder was charged for the expedited card fee Regards, RushCard Corporate Customer Service
In her complaint *** *** states she disputed a transaction for $She claim she did not get provisional credit after business days Our records indicate on April 14, 2017, *** *** filed a dispute on transaction with *** ***She claimed she acquired service; however, the
service was canceled and never received a refundNow, we have reached out to *** ***, they have until a certain time to respondHer claim will be concluded by July, Regarding the assertions that she claim was eligible for a provision credit during the pendency of the investigation and that we bound by the business day timeline laid out in Regulation E, we disagreeOnly certain types of transfers or inquiries are eligible to receive a provisional credit while an investigation is pending
Better Busines Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I am still not able to access my funds at allThe website for my account does not work properlyI nor any of my house hold members can get to their funds in Rush goalsUniRush is out right lyingI called them today @6pm to try and get a resolve and I was told "our systems are down", yet they are claiming they are upThis is after I sat on hold for a hour and a halfI then asked for a manager I was placed on hold and I am still siting on hold as I write this letter @8:18pm. I care less about a free fee holiday as that's not going to currently pay my bills nor all the late charges I am incurring at the hands of UNI rushSo, no I do not accept this as a resolveFix my issue, and my households issue as there are TWO cards affected and give compensation for this havoc your company has causedI have not nor my partner been able to access funds in rush goals since October 13, I have even attached a screen shot with proof to show rushcard is not telling the truth!!!This company should be ashamed of themselvesI am to pay our light bill and can not pay it because we have no access to rush goals I live in a apartment complex that can and will evict if you do not have electricityWho is paying this and or paying for a new home for us? You all may not live pay check to pay check but most of us do and you have hurt usWhat are tu going to do?? I need answers and access to our money we worked for NOW!!!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
This does not change the fact that for weeks I was without funds and could not speak with anyone regarding MY money!! Rushcard continues to LIE ti it's customers and once my funds became available they were NOT the amount they should have beenI have now cancelled my direct deposit and have to wait on a paper-check, I have late fees and return fees for bills I had made arrangements on , yet all they can say is "SORRY"Well sorry is right! I'm NOT sorry I no longer want their services though!
Regards,
*** ***
Hi ***, I spoke to *** ***s directly and she specifically requested her all her accounts closedHer request was completed on 9/She called back in stating she did not make this request*** *** has been advised that no further compensation will be given UniRush, LLCPO Box 42482Cincinnati, Ohio 45242www.rushcard.comKathy R., Customer Service SpecialistDirect: ###-###-#### Option 1Fax: ###-###-####***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I will never recommend this card to anyoneThey are very rude and unprofessionalThey were aware of the situation before my money was put into the accountThey did nothing about it and gave me nothing but problemsI am behind on everything due to their negligence They do not care about their customers and it took me almost two months to resolve the issue I have never experienced this type of customer service in my lifedealing with Rush card has been a nightmare.
Regards,
*** ***
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ** *** *** Complaint number: *** Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
*** Complaint number: *** Complaint date: December 9, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning November
1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceOn November 21,
2015, *** *** contacted RushCard customer service and advised that she
wanted to file a dispute for a charge in the amount of $from * *** *** claimed that she returned the merchandiseHowever, there is no valid
transaction from the merchant showing in our systemOn December 10, 2015, the
case has been closed and no credit will be issued to *** ***’s RushCard
account.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 22, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: ***
Complaint date: December 14, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that on December 4, she informed RushCard that a transaction from *** *** $was reversed by the hotel and it should not appear on her accountOn Dec 8, 12, *** *** spoke with RushCard to see why the transaction was still pending*** *** account history indicates that on December 4, the *** *** transaction was pending on her account for $*** *** was advised that a letter must be faxed to us from the merchant w/customer's name, last of card, amount, date and time, statement instructing us to release the funds, name of contact, direct phone and signature of person faxing from merchantThe authorization hold was released onto *** *** RushCard account on the expiration dateWe appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Liars
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: November 4, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On November 4,
2015, *** *** filed a dispute regarding an ACH debit in the amount of
$1,We have received the signed written disputes form from *** ***As
per the RushCard Cardholder Agreement, the dispute process may take up to to
days to investigate a claim. Once the claim is final, *** *** will
receive a letter in the mail regarding the outcome of his dispute.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint There are no additional comments to my original complaintThe policy that UniRush has in place is terribleThis is an ongoing issue and the only way that my complaint will be resolved is that I want my $refunded to meWhen I called in to place the account on hold so no more fraudulent charges would go through UniRush does not allow any pin changes on your account until the new card is receivedTherefore, I was unable to change the pin on the account because it was in a HOLD statusIt is great that they have seen the error in the wording of their document but this does not resolve my problem with my money disappearing from my accountI never received these funds and I want my money refunded to me immediatelyI appreciate your assistance in this time sensitive and important matter
Regards,
*** ***
November 23, VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: November 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On November 6,
2015, *** *** filed an error allegation dispute regarding a charge in the
amount of $that was made on her accountOn November 9, 2015, RushCard received
the signed error allegation dispute form back from *** ***As per the
RushCard Cardholder Agreement, the dispute process may take up to to days
to investigate a claim. Once the claim is final, *** *** will receive
a letter in the mail regarding the outcome of her disputeWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
My money has not been transferredThe check was suppose to be mailed since March 9th still have not received my check.
Regards,
*** ***
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I have called many times to get my money back, and still have not!!!! this is why I came to the Revdex.com in the first place because they did not have access to their systemi want my $and I will close my accountrush card keeps sending the same reply, which only show that they have no control of how they are running things.
Regards,
*** ***
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
***
Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
In *** *** complaint, she states she purchased a hoverboard for her daughter for Christmas but found out the company selling the hoveboards is a scamShe said she contacted RushCard to get a refund and was told temporary credit would post in days and the investigation process could take up to daysShe said after being transferred to the Dispute Department, she was told she was misinformed and that the credit could take up to days to be issued On December 4th, 2016, RushCard received *** *** dispute for a transaction with *** for $199.00. We listened to the call and reviewed our records, and *** *** has informed her by dispute agent the dispute could take up to days to get creditOn December 06, 2016, RushCard processed a chargeback on behalf of *** ***Merchant has until January 21st, to respond to chargeback*** *** will hear from RushCard after January 21st, 2016, by April 3rd
December 11, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** ***
Complaint number: *** Complaint date: 12/04/ To Whom It May Concern: This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, he states that funds were deducted out of his accountHe is asking for a refund of the expedite fee and the unauthorized transaction On December 6, *** *** contacted RushCard to file a disputeHe information RushCard he did not authorize the funds to be removed from his accountCurrently *** *** case is under investigation, if investigation is not complete by December 15, provisional credit will be issued to *** *** RushCard did waive the $fee the cardholder was charged for the expedited card fee Regards, RushCard Corporate Customer Service
In her complaint *** *** states she disputed a transaction for $She claim she did not get provisional credit after business days Our records indicate on April 14, 2017, *** *** filed a dispute on transaction with *** ***She claimed she acquired service; however, the
service was canceled and never received a refundNow, we have reached out to *** ***, they have until a certain time to respondHer claim will be concluded by July, Regarding the assertions that she claim was eligible for a provision credit during the pendency of the investigation and that we bound by the business day timeline laid out in Regulation E, we disagreeOnly certain types of transfers or inquiries are eligible to receive a provisional credit while an investigation is pending
Better Busines Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I am still not able to access my funds at allThe website for my account does not work properlyI nor any of my house hold members can get to their funds in Rush goalsUniRush is out right lyingI called them today @6pm to try and get a resolve and I was told "our systems are down", yet they are claiming they are upThis is after I sat on hold for a hour and a halfI then asked for a manager I was placed on hold and I am still siting on hold as I write this letter @8:18pm. I care less about a free fee holiday as that's not going to currently pay my bills nor all the late charges I am incurring at the hands of UNI rushSo, no I do not accept this as a resolveFix my issue, and my households issue as there are TWO cards affected and give compensation for this havoc your company has causedI have not nor my partner been able to access funds in rush goals since October 13, I have even attached a screen shot with proof to show rushcard is not telling the truth!!!This company should be ashamed of themselvesI am to pay our light bill and can not pay it because we have no access to rush goals I live in a apartment complex that can and will evict if you do not have electricityWho is paying this and or paying for a new home for us? You all may not live pay check to pay check but most of us do and you have hurt usWhat are tu going to do?? I need answers and access to our money we worked for NOW!!!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
This does not change the fact that for weeks I was without funds and could not speak with anyone regarding MY money!! Rushcard continues to LIE ti it's customers and once my funds became available they were NOT the amount they should have beenI have now cancelled my direct deposit and have to wait on a paper-check, I have late fees and return fees for bills I had made arrangements on , yet all they can say is "SORRY"Well sorry is right! I'm NOT sorry I no longer want their services though!
Regards,
*** ***
Hi ***, I spoke to *** ***s directly and she specifically requested her all her accounts closedHer request was completed on 9/She called back in stating she did not make this request*** *** has been advised that no further compensation will be given UniRush, LLCPO Box 42482Cincinnati, Ohio 45242www.rushcard.comKathy R., Customer Service SpecialistDirect: ###-###-#### Option 1Fax: ###-###-####***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I will never recommend this card to anyoneThey are very rude and unprofessionalThey were aware of the situation before my money was put into the accountThey did nothing about it and gave me nothing but problemsI am behind on everything due to their negligence They do not care about their customers and it took me almost two months to resolve the issue I have never experienced this type of customer service in my lifedealing with Rush card has been a nightmare.
Regards,
*** ***
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ** *** *** Complaint number: *** Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
*** Complaint number: *** Complaint date: December 9, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning November
1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceOn November 21,
2015, *** *** contacted RushCard customer service and advised that she
wanted to file a dispute for a charge in the amount of $from * *** *** claimed that she returned the merchandiseHowever, there is no valid
transaction from the merchant showing in our systemOn December 10, 2015, the
case has been closed and no credit will be issued to *** ***’s RushCard
account.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 22, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: ***
Complaint date: December 14, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that on December 4, she informed RushCard that a transaction from *** *** $was reversed by the hotel and it should not appear on her accountOn Dec 8, 12, *** *** spoke with RushCard to see why the transaction was still pending*** *** account history indicates that on December 4, the *** *** transaction was pending on her account for $*** *** was advised that a letter must be faxed to us from the merchant w/customer's name, last of card, amount, date and time, statement instructing us to release the funds, name of contact, direct phone and signature of person faxing from merchantThe authorization hold was released onto *** *** RushCard account on the expiration dateWe appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Liars
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: November 4, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On November 4,
2015, *** *** filed a dispute regarding an ACH debit in the amount of
$1,We have received the signed written disputes form from *** ***As
per the RushCard Cardholder Agreement, the dispute process may take up to to
days to investigate a claim. Once the claim is final, *** *** will
receive a letter in the mail regarding the outcome of his dispute.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint There are no additional comments to my original complaintThe policy that UniRush has in place is terribleThis is an ongoing issue and the only way that my complaint will be resolved is that I want my $refunded to meWhen I called in to place the account on hold so no more fraudulent charges would go through UniRush does not allow any pin changes on your account until the new card is receivedTherefore, I was unable to change the pin on the account because it was in a HOLD statusIt is great that they have seen the error in the wording of their document but this does not resolve my problem with my money disappearing from my accountI never received these funds and I want my money refunded to me immediatelyI appreciate your assistance in this time sensitive and important matter
Regards,
*** ***
November 23, VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: November 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On November 6,
2015, *** *** filed an error allegation dispute regarding a charge in the
amount of $that was made on her accountOn November 9, 2015, RushCard received
the signed error allegation dispute form back from *** ***As per the
RushCard Cardholder Agreement, the dispute process may take up to to days
to investigate a claim. Once the claim is final, *** *** will receive
a letter in the mail regarding the outcome of her disputeWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
My money has not been transferredThe check was suppose to be mailed since March 9th still have not received my check.
Regards,
*** ***
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I have called many times to get my money back, and still have not!!!! this is why I came to the Revdex.com in the first place because they did not have access to their systemi want my $and I will close my accountrush card keeps sending the same reply, which only show that they have no control of how they are running things.
Regards,
*** ***
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
***
Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service