International Markets Live Reviews (%countItem)
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International Markets Live Rating
Address: 348 W 57th St # 247, New York, New York, United States, 10019-3702
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I wanted to receive a refund before the 7 day period ended but I have not gotten a response from the support email yet.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***
They said they would issue me a refund
I signed up for IML this Monday 9//2019 to start getting involved in trading but after a day I realized it is just not for me and I would like to cancel my account and get my money back because I saw on your website that you get you money back in 7 days if you not satisfied and it hasn’t been 7 day. I have emailed support several times to try to handle this and haven’t gotten a response please contact me back asap with feedback thank you. Have a great night
Good Morning,
We have already responded and issued your refund yesterday.
***
Kind Regards,
IM Support
I have been continuously emailing and asking about my refund for 2 going on 3 weeks now. I just want my $225 back!
Good Morning,
I apologize for the delay. Due to the recent volume and necessity to procure Bitcoin (the company does not keep a reserve) - the refunds are a bit delayed. Rest assured we have received your request and it will be processed as soon as possible.
Kind Regards,
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not receive this email. Therefore I am rejecting this statement. They don’t know how to respond to people’s emails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 1***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been emailing and emailing SUPPORT and no one, I mean NO ONE is returning my emails. If switching to ACH is a option I’d love to take it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Good Morning,
I apologize for the delay and inconvenience. We will be looking into your case and will be back with you shortly.
Kind Regards,
IM Support
Please do not get into this program!!! You have been warned! They do not give back refunds!! I’ve messaged them tirelessly and no response. Seems I won’t be getting my money back! Worst part is, I’m still within seven days.. This is so frustrating!! Please get the word out iMarketsLive can’t be trusted!!
Good Morning,
I do not understand why you say you haven't received your refund.
You contacted us at 6:50PM EST yesterday with the required information we needed to process your refund.
We then processed your refund today at 7:49AM EST and processed the refund.
If you need anything further please let us know.Kind Regards,
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I signed up Friday. Did some further research into the company and I 100% want a refund. I emailed support 3 times since Saturday. No response. I want my $275 back.
Good Morning,
I apologize for the delayed response from support. We are in the process of hiring more staff due to the increased growth our company is experiencing. Please fill out the following form to be issued your refund in Bitcoin:
***
Kind Regards,
IM Support
They are full of ***! I have emailed them numerous times about my $225 refund through bitcoin and I have not had anyone reply back to me or atleast tell me my status. They said I’d have my money in 10 days and I still don’t have it!
Good Morning,
I apologize for the delay in your refund. Due to it's popularity and recent demand and requests - and that the company needs to procure Bitcoin as it doesn't maintain a reserve - the refunds have been delayed slightly.
Rest assured I have seen your request on the form and it will be processed as soon as possible.Kind Regards,IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has not yet been resolved.
Sincerely
I requested a refund from IML on September , as I was still in the 7 day refund policy window, and they got back to me the next day with the steps I needed to get a refund. I paid using bitcoin and was told that after I filled out the bitcoin request form I could expect an email within 10 business days with my refund, and being that it is September , those 10 days have now passed and still no email with the bitcoin refund. I emailed the IML support twice and I have yet to receive a response as to why I haven't received my refund yet. I just want to make sure that I am going to receive back the $225 that I paid to them.
Good Morning,
I apologize for the delay. Due to the recent number of requests for Bitcoin and the necessity to procure Bitcoin (the company does not hold a reserve in Bitcoin) the refunds have been delayed slightly.
I also apologize for the lack of a response from support, we are in the process of hiring more agents to service the increased volume of sales.
Rest assured I have seen your request on the form and it is in queue to be processed. We will get this out to you as soon as possible.Kind Regards,IM support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received my refund back. Once I receive my refund the issue will be resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Good Afternoon,
I apologize for the inconvenience and delay. I see you had filled out our refund request forms three times. Please note this causes extra work on our support team in order to verify, and it could delay your request while we go through duplicates.
There has been a bit of a delay as the company does not keep a reserve in Bitcoin, and as such we need to petition it. Due to recent demand there have been some delays. Rest assured we will get this processed for you as quickly as possible.Kind Regards,
IM Support
I cancelled my subscription 2 years ago. Today 9//2019 I awoke to a $164.95 erroneous charge by IML. This is illegal and I am fighting to get my money back NOW.
Good Afternoon,
I apologize for the inconvenience. I am not seeing your e-mail or your name come up in our records. Can you please contact our support team with the pertinent information so we can look into this for you?
Kind Regards,
IM Support
I signed up and I wasn’t satisfied by what I was buying so they said they had a refund policy in the first 7 days or purchase. I canceled my subscription and filled for the refund emailed them and got a response which said I would get my funds back in a couple weeks. It’s been over two months now and still haven’t received refund!!! And the won’t respond to me anymore!
Good Afternoon,
I apologize for the experience you have had. I see that we processed the refund already:
I am displeased with the service and I want a refund. I sent an email saying just that have not gotten a response. I want the $225 dollars I spent back.
Good Morning,
I see we answered your query and sent you a refund within 4 hours of your submission:
***
If you need anything further please reach out.
Kind Regards,
IM Support
I contact customer service that I enroll with a mentor I know but they say they didn’t get an email about my enroll. An email say that they receive my email and reviews it but that was about 4 hours ago and no one contact me yet.
Good Morning,
I see your query was successfully answered by our support team.
If you need any further assistance please feel free to reach out.
Kind Regards,
IM Support
I’ve been emailing them for over a month about my refund. The website states you’ll receive your refund in 15days. I’ve yet to receive my refund and now they’re not responding. I would like my $225 back.
Good Afternoon,
I apologize for the delay on your refund.
We have not processed it yet because you have not filled out the form required for Bitcoin refunds:
***
Please fill out the form so that we get this processed for you right away.
Kind Regards,
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have sent over the documents numerous of times through email where they’ve been telling me y refund is in que to be refunded I have been waiting well over the time period.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Good Afternoon,
I apologize for the experience you have had, but if you don't fill out the form we won't be able to process the refund. We need the confirmation that all information is correct to avoid any errors in the transmission of funds. We have had complaints in the past in regards to mistyped wallet addresses, or incorrect information. This is why we request the form be filled out.
Kind Regards,
IM Support
It is my last day to receive a refund from the company and I have sent two emails to the support email. I have not heard back but I have already terminated my account within the seven day period and have not gotten an email back about the process of my refund.
Good Morning,
We answered your query and submitted a refund within 4 hours of receiving your ticket:
***
If you require anything further please let us know.
IM Support
I unsubscribe from iMarketsLive 2days after realizing that their services won’t be important to me , Nd I will like to get a refund back as said on their refund policy . Here is my
Good Morning,
Your refund request was already received and processed yesterday.
***
Kind Regards,
iMarketsLive Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I haven’t received any direct response from IMarketsLive and I haven’t received any refund from the company yet .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I need a link showing where you made the refund with maxicash app, you don't expect me to use maxicash without providing me with any information. No mail, no link ... or I will take this case further nd sue this company
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Good Morning,
I apologize for any confusion - MaxiCash is just the processor. Since you paid via Credit Card on their platform they will be returning the funds directly to your card.
If you require further assistance please let us know.
Kind Regards,
IM Support
I cancelled my subscription 2 1/2 years ago. Today 9//2019 I awoke to a $164.95 erroneous charge by IML. This is illegal and I am fighting to get my money back.
Good Morning,
I apologize for the confusion - someone ordered the account re-activated. We have rectified this situation the same day you informed us and refund was already issued as of the same day as well.
***
Kind Regards,
iMarketsLive Support.
Yesterday I join to you company and this morning I was watching academy videos. For some reason now I not able yo log in. My credit card statement reflect the charge but in IML Page states I have not buy a package yet AMD my subscription is due. I sen 3 email to support and not have been answered. Please I need your help.
Good Afternoon ***,
I apologize for the inconvenience.
Your order was refunded due to you inputting incorrect information in the card registration field. You are required to enter your name exactly as it appears on the card. You entered "***, ***" in the card purchase field. The banks look at this information and generally return for potential fraud so we cannot accept payments with erroneous information on them unfortunately.
***
Depending on your bank you should see that over the next couple of days.
Kind Regards,
iMarketsLive Support
"The Company offers a seven (7) day, 100% Money Back, and Satisfaction Guarantee to all subscribers. The seven (7) days, 100% Money Back Guarantee, starts from the date of purchase, includes weekends, and only applies to the initial purchase of a Gold or Platinum Package."
IMarkets Live is committing 'False Advertising' by not refunding my $225 initial payment (Platinum Package).
For the past 3 months, I have been patient by providing all requested information (License, Bitcoin Address, Email, IML Account # etc). The representatives have given me a "run around" process by telling me that my money would be refunded within an allotted time, however, give a different excuse once they didn't comply on their end to return my $225.
I have an extensive length of emails documenting their methodology to avoid paying me. Despite their lack of customer service and support as a successful business with integrity, I still need and would like my $225 returned.
Good Morning,
I apologize for the experience you have had. I do not see the request filed on our refund form - could you please submit your details so we can get this processed for you?
***
We did have a process change recently, and this may be the reason you have experienced delays. Once you fill out the form the refund will be processed within 10 days.
Kind Regards,
iMarketsLive Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response provided is the EXACT response I have now received twice from "***" & "***". IMarketsLive continues to provide a generic customer service email that doesn't affirm that an adequate person will resolve this delayed issue. Moreover, the same form (via link provided) has now been completed twice (please see attachment).
Given that I have provided IMarketsLive the correct form twice, provided all adequate documents, and still am still given the same response , I do not expect anything to change. I do believe the company wants to continue to "pass" the problem around in an attempt to stall this problem out while providing more excuses that their "financial department" is going through changes.
My request has been very simple from Day 1, I canceled before 7 days and would like my funds of $225 returned. A resolved response would be that "your $225 has now been sent", not another method to negate paying my owed funds of $225.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Good Morning ***,
Your refund was sent to Coinbase (to your e-mail) on 9//19. You need to login to coinbase and give them your BTC wallet in order to withdraw.
If you have further questions or need further support please reach out.
Kind Regards,
IM Support
Hello my name is Lewis and I wanted to report a complaint regards to my membership. I wanted to cancel my membership over a month ago and so I thought I did but apparently it didn’t process all the way through. I want my refund for the amount of the monthly premium package.
Good Morning ***
You submitted a refund claim on 9/*/19 with our support department and your refund was already processed.***
Why are you submitting to the Revdex.com when we have already responded that you have received your refund?
***
Kind Regards,
iMarketsLive Support
iMarketslive Support
I have email the company for a refund and the email that is on file to be reached out to them is not accurate. I have lost more money with this company than I have made this is truly a scam. I want my money back. The date I was suppose to get billed was on the *** of September instead they hit my account a day early.
Good Morning,
I apologize for the inconvenience. Could you please provide us with your account ID or e-mail you used to sign up for your account? We are unable to locate it with that e-mail you provided. We also do not see any support requests into *** - We'll be happy to assist.
Kind Regards,
iMarketsLive Support
I put in a request for a refund on August *** 4 days after having the subscription so I was still in the 7-day refund period. It has been well over 10 business days and I STILL haven’t received my refund. This is ridiculous! I just want my money back!
Good Morning ***,
I apologize for the delay and inconvenience. I have confirmed that your refund request was received on 8//19 and is in line to be processed. Please note that because the refund method is bitcoin processing times may vary between 10 and 15 business days depending on how long it takes to acquire the bitcoin to issue the refund. You will be receiving your refund shortly.
Kind Regards,
iMarketsLive Support