International Markets Live Reviews (%countItem)
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International Markets Live Rating
Address: 348 W 57th St # 247, New York, New York, United States, 10019-3702
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I requested a refund from iMarketsLive over three months ago & have yet to receive it. I followed the refund policy that states you must cancel your account and request a refund within seven days of initial purchase of a gold membership in which I paid $225 for. I followed all the necessary steps & whenever I email them now they always respond with the same thing.
Good Afternoon,
I apologize for the delay and inconvenience. You will be issued your refund within the next 7 business days - you will be receiving an e-mail confirmation once the refund has been sent.
Kind Regards,
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
On October , 2019 I closed my account with them and was told I would receive my refund of $168 case #***. I was able to deactivate my account quickly and sent all the necessary documents and information requested. On October , I reported that I needed to correct my payment ID number for Coinbase in which the rep Bruz M. was able to retrieve the proper number. It is now December and I still have not received my refund. I’m reporting this issue as a complaint being that no one has responded to me in two weeks now and I still don’t have my refund. I will further this complaint legally if I don’t receive my funds ASAP. I have been patient enough to wait and take the excuses of the reps long enough and this is unacceptable. You all were quick to take the payment but aren’t even attempting to give it back when you guys guarantee refunds within 2 weeks.
Good Morning,
We apologize for the inconvenience and delay. You will receive your refund within the next 7 days.
Kind Regards,
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***
I will accept and I don't considered it resolved until it is received. Further action will be taken if not received by the given time frame of 7 business days
I purchased a live stream from the company almost 3months ago that was suppose to come to my email right away it never did. It took them about a week to respond after sending multiple emails that I never received anything then when the did responses and ask for proof of purchase I sent them my bank statement and never heard from them again. Months later I reach out again and they are still playing the same game for $60 not responding. I’m not letting this slide because I’m sure I’m not the only one and that would lead to them “lying and stealing” thousands of dollars from people. I don’t care if their company is surrounded by money my $60 was hard earned and I need it to work hard for me just like I worked for it so I NEED my money back
Good Afternoon ***
I believe you have us mistaken with another company. We do not see any records of you having purchased our products.
Please provide your receipt so we can assist you.
Kind Regards,
IM Support
I signed up with IML Markets live on November , 2019. I was mislead and decided to cancel my subscription on November , 2019. I was told that the refund process takes 10 business. I have been awaiting my refund. Now I can not get in touch with anyone form that company. I sends multiple emails and no response. I did not just have $199.95 to throw away and that is what is happening. I work hard for my funds and I have taken advantage of. I just want my money back.
Good Afternoon,I apologize for the inconvenience and delay. We have had some technical issues when it has come to Bitcoin refunds, however we will have all these issues resolved shortly. You should have your refund next week. Kind Regards,IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is the same thing I was told last week by this business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Good Afternoon,
Why are you saying this is unresolved? You confirmed you received the refund on 12/?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
On November *, 2019 I created an IML account. On November , 2019 I realized IML was not for me so I requested a refund. I was told it would take 10 business days to process. So once the 10 business day was reached I contacted IML they told me they would get back to me with the status of my refund. I have continuously emailed IML’s support email and I am no longer receiving a response. We are past the 10 business days so now I would just like my refund sent back to me especially since I was in the 7 day time frame of their refund policy stated on their website.
Good Afternoon,I apologize for the inconvenience and delay. We have had some technical issues when it has come to Bitcoin refunds, however we will have all these issues resolved shortly. You should have your refund next week. Kind Regards,IM Support
I have requested for a refund within the 1-7 day time frame and nobody responded to me but they are constantly updating their website and payment plans. I then sent another email to politely ask again and let them know I should've been heard back from them regarding a refund!!! They responded and asked for a photo of my ID and told me to fill out a form and then wait 10 business days for it. It has been about 10 days and it says to not send the form more than one or the time will restart. Being that there is no contact information available besides their unprofessional email address, I am upset and want to take this further.
Good Afternoon,I apologize for the inconvenience and delay. We have had some technical issues when it has come to Bitcoin refunds, however we will have all these issues resolved shortly. You should have your refund next week. Kind Regards,IM Support
So I tried starting forex sometime in early October I go to log in one day and it says my account was not active so I immediately ask for my refund they email me with all the steps, I complete all the steps and they said the refund will take up to 10 days. Well now it’s late November still no $235 In my account. After this I have been continuously emailing and asking about my refund and no response. I just want my $235 back at this point and I’ll find another side hustle
Good Afternoon,I apologize for the inconvenience and delay. We have had some technical issues when it has come to Bitcoin refunds, however we will have all these issues resolved shortly. You should have your refund next week. Kind Regards,IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I called the person that was in charge of recruiting me and told them about the refund he said that he had called the chairman and said that my refund had made it over to my account after a few days later I called them back (Joshua Creary) (Marlon) and told them that my refund was not processed and then was told to forget about it. Which is why I’m making this complaint. I just want my money back thank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Good Morning ***,
I do not understand why someone would have told you that. We would love to see evidence of this claim and know who the Chairman is because they are completely wrong in their information. Your refund was sent out yesterday, you only have to claim it to your bank account -
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I have submitted for a refund with this company on September *** 2019 and it is now November *** and have not received anything. They told me I would review the refund within 7-10 business days. I started to email them the middle of October and they kept on saying they need the finance department to respond back. I kept on emailing them and now they are not even responding back to my emails. The refund owed is $165.
Good Afternoon,I apologize for the inconvenience and delay. We have had some technical issues when it has come to Bitcoin refunds, however we will have all these issues resolved shortly. You should have your refund next week. Kind Regards,IM Support
IML promises a 7-day full refund policy. I requested a full refund of their Platinum Package ( $225 ) with a few days and was told that I could get a refund no problem. I filled out a form and they told me it would take 10 business days to process. After nearly two months of emails and them giving me a run-around I'm left with them telling me they are " waiting to hear from their financial department". For the second month's time they kept telling me that they would get back to me and for me to be patient with no real explanation why it was taking so long. They only respond to me after I email them again asking for an update which leads me to believe that they are just hoping I forget about the refund with due time.
Good Afternoon,
We apologize for the inconvenience and delay - You will receive your refund within the next 7 business days.
Kind Regards,
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
I need specifics as to how I will receive my refund. I don't have an active card on file anymore. And I have been stuck in this loop of being told id get my refund for nearly two months. I am going to need something specific and set in stone regarding the refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Good Afternoon,
Why are you stating you haven't got the refund? We see it was sent to you on 12//19 and you logged into the platform and confirmed your account details to receive it?
***
Kind Regards,
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
So iMarkets alive has this policy that if you reach out to them to cancel your subscription within the first 7 days, you will receive a refund (the enrollment fee) back in 10 business days. I enrolled into iMarkets Live on September ***, 2019 and asked for a refund on September ***, 2019 via email. I did not get a respond back until October *** stating I will receive my refund of $164.75 within 10 business days. 10 business days passed and I reached out and I would get “Sorry for the inconvenience. We are still working on the status of your refund”. A few more days will go by, I would reach out and will still get the same response time after time. It is now November ***, 2019 and I still don’t have a refund even though I was suppose to get one in “10 business days”.
Good Afternoon,I apologize for the inconvenience and delay. We have had some technical issues when it has come to Bitcoin refunds, however we will have all these issues resolved shortly. You should have your refund next week. Kind Regards,IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I purchased a platinum package for 165 dollars on sept *** and was not at all satisfied with the tools and education I was paying for so I asked for a refund the 2nd day into it (oct 1st). They have a 7 day refund policy if the customer is not satisfied. I followed all the directions they told me to do and they then sent me an email that the refund would take 10 business days and its been over a month since I initiated the refund on 10/4/19. Now they no longer respond to my emails and I need the money.
Good Morning,
I apologize for the delay and inconvenience. The company does not keep a reserve in Bitcoin - as such it can cause some delays depending on the volume of requests. Your refund request was received and it will be processed in the order it was received as soon as possible.
For our members residing in the US we do offer the option to switch to ACH if they are not willing to wait for the BTC refund.
If that is an option you would like to choose please get in touch with our support team to get that processed for you.
Kind Regards,
IM Support
I requested a refund from IMarketlive immediately after signing up because I made an error. They claim that you will receive a 100% refund within 7 days. I had to pay with bitcoin because I only had my discover card and they don’t accept as a form of payment. I completed the ticket that they told me to complete and they were emailing me back very fast at first. They told me it usually takes 10 days and If any mistakes were made it would take a bit longer. After 10 days I emailed them trying to get an update they told me I would receive an email once it was processed. I submitted my ticket on oct *** tomorrow will be Nov *** Still no refund and they stopped responding to my emails.
Good Afternoon,
I apologize for the delay and the inconvenience.
Your refund request is in Bitcoin. The company does not keep a reserve of Bitcoin, which can cause some delays in terms of processing depending on volume received. We are offering to switch all of our US based members to ACH if they do not wish to wait for the Bitcoin refund. If you would like to make this switch please contact our support team so we can get that processed for you.
Kind Regards,
IM SUpport
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understand that there is a delay with refunds due to paying in bitcoin. I only requested a refund due to me signing up under the wrong group. Is there any way that I could sign back up without getting a refund but this time under the right group. I was just going to get a refund and sign back up. Could someone please assist me with this since it would be easier than receiving a refund? If not I would not like to switch to AHS. How long would a refund take? I’m am not satisfied with customer service they have yet to respond to my emails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Good Morning,
Please get in touch with our compliance team at *** - They should be able to help you in setting up under a different group.
Kind Regards,
IM Support
Requested the refund within the 7 day money back guarantee time frame and I have not received it. I have had to make multiple inquiries and they don't respond unless I promise to report them to the socials or the Revdex.com. It has been 5 days since I last emailed them asking about the status of my email. They said they would get back to me, but its been 5 days. I have allowed the 10 business days for them to process the refund. As a matter of fact I have been waiting longer than that. I am a college student and was trying to make some extra $ while I studied and play basketball. I found that this was not a fit and so I withdrew within the time frame allowed to get the refund. In the emails they use to correspond with me has no contact phone number. I even went on their web page and they have not phone number listed. It took me coming to the Revdex.com to find a number.
Good Afternoon,
I apologize for the delay and inconvenience. Your refund request is in Bitcoin. The company does not keep a reserve in Bitcoin and as such can be delayed depending on the volume of requests received. For our members located in the US we are offering to switch to ACH if they do not wish to wait for Bitcoin. If you would like to make this switch please get in touch with our support team so that we can get this processed for you.
Kind Regards,
IM Support
I decided to cancel my membership on the 5th day after joining because it wasn’t for me and I followed the entire refund process. I’ve emailed several people and they have all said the same thing about contacting the financial department, but 20 business days since my completion of the refund process I haven’t received any sort of notification nor refund. I honestly feel like it’s all a scam because they know people will probably just let it go instead of getting a lawyer.
Good Afternoon,
I apologize for the inconvenience and delay. Your refund request is in Bitcoin. The company does not keep a reserve of Bitcoin, so that can cause some delays in processing depending on the volume of requests. For our members located in the US we do offer to switch to ACH if they do not wish to wait for the Bitcoin refund - If you would like to make this switch please get in touch with our support team so we may get that processed for you.
Kind Regards,
IM Support
I joined, IML academy hoping to change my life. I gave them my last of the money I got, and they failed me. I paid 185$ to try it out and I did not like it so I requested a refund the 2nd day. It’s been over a month, over the 20 days they said, and I still have not got my refund. I’m trying hard not to make this a legal matter, but it’s becoming really hard & I’m becoming very impatient. I just simply want the refund they promised.
Good Afternoon,
I apologize for the delay and inconvenience. Please note that your refund request was in Bitcoin. The company does not keep a reserve of Bitcoin, so this can greatly delay the refund process depending on the volume received. For our US members we are offering ACH - if you would like to switch to this, please get in touch with our support team so that we can get this processed for you.
Kind Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and I would like to know more about ACh before I proceed the process
Sincerely
It has now been 4 months since requesting my refund. It has been 1 month since my last claim file. This company is no longer responded to my emails. I cancelled my subscription within the 7 days and still no refund. The last message I received from them stated my refund was processing and would be sent within the next business. Still no refund and now no response. I’ve filled out every form they’ve asked.
Good Afternoon,
I apologize for the delay and inconvenience. Your refund request is in Bitcoin, and the company does not keep a reserve in Bitcoin. This can cause some delay when it comes to processing depending on the volume received.
We are offering to switch to ACH for our members in the US who do not wish to wait for the Bitcoin refund - if you would like to make the switch please contact our support team so that we can get that set up for you.
Kind Regards,
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No one will respond to my emails to talk to them about anything
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Good Afternoon,
I apologize for the inconvenience and delay. We will be looking into your case and getting back to you shortly.
Kind Regards,
IM Support
Imarketslive has a seven day money back account cancellation guarantee, as long as you email and cancel within 7 days you are supposed to receive your initial payment back. I have emailed twice and received no response or instruction on how to proceed with the account cancellation or about a refund. The refund is supposed to be $225 for the platinum membership. It is day three of my seven days and I do not want to go over and not receive a refund.
Good Afternoon,
I apologize for the delay and inconvenience. Please note that your refund request is for Bitcoin. The company does not keep a reserve in Bitcoin, this could delay the refund process quite a bit depending on volume of requests. If you would prefer to switch to ACH (available to our US Members) please get in touch with our support team so we can get that processed for you.
Kind Regards,
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint and have determined that my complaint has not been resolved because I contacted the support team and they told me that I should receive my bitcoin refund 10 days after filing for a refund. 11/*/19 was the tenth day since my filing and I reached out to the support team again to follow up and their response was that they would look into it. It is currently 12 days since filing and I have no answer on when I will receive my refund.
Good Morning,
I apologize for the delay and inconvenience. The company does not hold a reserve in Bitcoin and as such there is a procurement process for processing these refunds. Depending on the volume and number of requests this can cause some delays in the distribution of refunds via BTC.
For our US Members we do offer the option to switch to ACH if they are not willing to wait for the BTC refund.
If you would like to take that option please let our support team know so we can get that processed for you.
Kind Regards,
IM Support
I have reviewed the response made by the business in reference to complaint and find that this resolution is satisfactory to me, however support has never gotten back to me. If I can get the refund as the Revdex.com response says then the matter has been resolved.
Sincerely
On the *** September I meet imakertslive online broker by the name of Grace K V working for imarketslive online as broker and invested R5,000 and I was promised that I will earn around $8000. When it was time to get my profit payout, My broker told me she received the email from the company i.e. imarketslive they claim I will run away because I was a first investor with them so I needed to add R10,000 so I did. Thereafter she told me that the company will release the profits after I pay $200 and I asked her how long will the profits be released after this payment and she said in hours time and I paid R3000 the payment was received and she said the profits are ready to be send to she asked me send send my banking details and I
did so . Then she told me the company needs additional $850 for the profit above $5000 and whereas my profit show as $8580i in the imarketslive online system then I paid the required $858, which was set to be COT (cost of transfer), then I received an email from imarketslive confirming they have received the payment and I should pay 10% brokers fees $858 and I paid then I was hoping that it was over and I was going to received my payment then she said she told the company that I was from S.A then I have to pay additional R5000 for my profit to be released. I then said that the company imarketslive asked for my identity document copy and my proof of address for KYC verification and I provided them with and the status was changed to verified in my imarketslive dashboard they could have pick that I'm South Africa then becuase I did send my identity profile before they started trading on my behalf theses they could have said they were unable to process with my account refund me and never have let me go this far and because they are suppose to pay my profits I see these story with the country of my origin and that I should pay additional R5000 as an excuses. I dont have money anymore I send them email requesting for my refund and they choose to ignore me and I need my money because by now I feel I could have been paid because I ended up taking loans from bank that I could not pay. So the Bank is in my case to pay them back since I promised that I will pay them this week when I receive the payout which is not happening. Therefore I need my profit payment as soon as possible
Good Afternoon,
I apologize for this experience you have had.. This is not actions taken by our company. You have been scammed - if this person is indeed using our information and soliciting investments using our company name we will take immediate action. We are not an investment company, never have been and never solicit investment of any kind.
Please submit all supporting documents immediately to our head of compliance and also our head of Trust and Safety so that we may get this taken care of immediately.
Kind Regards,
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I'm writing to reject the respond received from iMakertsliveonline support team. I have the evidence from withdrawal payment claim that they used to ask me for deposit money for my withdrawal officially from support team. They also run MLM side but my investment was carried by the broker in there service for Binary forex investment and her name is Grace K. V . I have attached proof of my login page showing details of there official page and email conversation from the official iMakerketsliveonline support. Therefore they know very well that the login showing my dashboard detail is theirs. Right now I'm in trouble with the Banks that I took loan from to asking for payment for money that I haven't received to pay these loan from. iMarkertsliveonline my just admit and pay me back my losses. I have attached all the necessary artifacts showing which business took money from me via this broker and claim I was scammed which indeed it showing my profile as iMarketsliveonline and that my details are verified ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[This is a lie. These people take advantage of other countries because it is illegal to operate such scheme in your countries then you scam them blindly and at the end you act as if this was a clone site. I need my money back. There is nothing wrong with this side. I have proof of emails I personally received from you and are attached. Please pay back my money. I took my kids educational savings so that I plan ahead and yet you come and take advantage of my hard earn money and when you should be paying me back you device all the plan in the world just to get out free no in my books. Here is the evidence showing email trails from you.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Good Morning,
I apologize for the inconvenience.
As mentioned before that site is NOT part of iMarketsLive - and we are working with our legal team to get it taken down. Unfortunately, we are not able to assist you further as we are not the owners of that site and it's not part of our business.
Kind Regards,
IM Support
I deactivated my account 4 days after joining IMO..still now they haven't processed my refund.please help. I sent all the required details but no response till now.
Good Morning,
I apologize for the delay and the inconvenience. I show your refund was submitted and paid on 10//19.
If you have any further questions or concerns, please let us know.
IM Support
I requested a refund because they took funds out of my account without me being aware and I have rent due so I need my refund immediately
Good Afternoon,
Why are you contacting the Revdex.com? We issued you a refund within 12 hours of your request - and notified you it would be back on your card within 7-10 business days depending on your bank. Contacting the Revdex.com will not make this process go any faster, we are not able to influence the length of time funds take to get back to you.
Kind Regards,
IM support