Icon Health and Fitness

Dear [redacted], I apologize that this has happened. I have looked up the order and I have a tracking # for you. [redacted] use this at ups.com. I sincerely apologize this affected your Christmas.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Dear Revdex.com,          The Business did the right thing here, they gave me more than a fair discount towards a new machine; completely resolving any and all issues.  First, thank you for helping me to reach the right people at the business, and after the way they handled this complaint, they should get five at of five stars. They made me feel like a valued customer.  :-)  I remainSincerely,[redacted]
Sincerely,
[redacted]

Hi Kevin, I apologize for the inconveniences you have received. I have canceled the order of the PR machine. We are going to issue a credit request to refund your money. You should she a check in the mail no later than 15 days. Thanks.

Dear [redacted],I have asked Returns and they stated they have sent the email. Can you please check you email and see if It is in there. If it isn't I will talk to the them and watch them send it. If you have gotten it and still have questions let me know. Thanks

thank you...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I would like to know what additional documentation should I request to ensure I do not get asked or charged for this machine in the future or will this case and email provide me legal means to provide the needed proof in the future should a conflict occur? 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]i will not accept this offer until I physically receive this refund

Dear [redacted],You should be receiving it the end of this week or start of next. If you go to NVClogistics.com and track click track shipment. Use this # [redacted]. You will be able to track it, it also gives a contact # for any questions. Let me know if you need anything else.

Complaint: [redacted]
I am rejecting this response because:  As I stated in my...

initial complaint, I would appreciate it if all communication goes thru [redacted].  I have been repeatedly lied to by various people at your company and don't feel comfortable speaking on the phone anymore.  Please email me so we can get this resolved.  Thank you.
Sincerely,
[redacted]

Dear [redacted],I want to apologize for the delay in getting you your refund. I have spoken to our returns dept. We are pushing your credit through as quick as we can. You should see the credit ether the end of the week or early next week. I am sorry that this has taken so long.

Dear [redacted], I understand the frustration with a new product, having issue's. I can get a free extended warranty for you. Let me know how the appointment went. If everything is good I can get started on the extended warranty.

Complaint: [redacted]
I am rejecting this response because: The shipment did not show up on 12/22/15 as promised and I never heard anything from the shipper nor have I been told who the shipper is. After today I will only accept a refund
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This has been the repeated excuse over and over again about the footrails not being in stock over two months now. Since they are stating the parts are will be delivered to me within a week, I want them to authorize a technician to come...

out here and replace both footrails free of charge. If I do not have the parts within a week, I want them to send someone to pick up this treadmill and replace it with a new treadmill that they assemble while I am present that doesn't contain broken parts. If the technician didn't come initially to fix the belt and roller, this treadmill would still be inoperable. While it is usable, it makes all kinds of noise from the vibration on the broken footrails so I am quite hesitant to keep using it for fear that something else will break or become damaged. This has been a horrendous experience and having it not resolved after two months is just inexcusable. Sorry but I feel I've been more than patient with this company. Thank you
Sincerely,
[redacted]

Hello [redacted],   A full refund for your machine has been issued and was released from our company back to TD Bank (the finance company) on 2/22/18. If you had already made 2 payments of $262 to that company, then they should have a positive account balance of $524. Usually when the finance company has a positive balance, they will cut you a check for the difference. Please contact them directly to get your money back, and to close your account.

Complaint: [redacted]
I am rejecting this response because:I have only received 249.00 refund so far.  The total cost of the machine was around 1700.00.I'm not sure why only 249.00 has been refunded and not the total bill.This does not make sense since you picked up the entire machine.  Where does the $249.00 come from?
Sincerely,
[redacted]

Dear Mr, [redacted], I want to apologize for the delay in the removal of your old machine. At this time, we do not have anyone available in your area to remove your machine. So as stated in your desired settlement, you have our "permission to put it in the rubbish for collection without...

penalty." I have documented your account so our customer service department is aware that we will no longer be removing your machine.

I apologize for the inconvenience for your issue's. I am having one of our Tech calls you. This should be able to be fixed over the phone. If it isn't we can look into getting a replacement console ASAP. Please let me know if you need further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me pending they actually fix the the billing issues and I receive new documentation with the financing issues corrected.  I would prefer to speak with someone and have them reach out to me since I have tried multiple times and get no response.
Sincerely,
[redacted]

Dear [redacted], I want to apologize for the confusion over your account. I was able to find the reason you were getting charged. I have now fixed it, you should not receive anymore. If you please let me know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for your help.
Sincerely,
[redacted]