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We apologize for your frustrations regarding this issue. We have submitted your file to our Product Resolution Department who will be emailing you further instruction on your option of replacement. Thank you.

Dear  [redacted], I am sorry that our delivery team, did not do their jobs. I have issued a credit to your account for that. Unfortunately we cannot reimburse you for paying a different company to assemble.

Dear [redacted],I apologize that you haven't been contact yet by service. I have contacted my service rep and this has been escalated for you to be contacted. You should hear from him some time early next week. The company will be call Tomes Handyman. Let me know when you get contact. Thanks

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The comapny has agreed to refund my purchase price.    I awiat payment and will let the Revdex.com know if it does not arrive.
Sincerely,
[redacted]

Dear [redacted],I am sorry for how our customer service handled your call. I do see you spoke with returns today. Looks like we are doing a full refund for you. If you need anything else please let us know.

Dear [redacted], I want to apologize for all the issues we have caused. I had an agent reach out to you today. I was told they left you a message. Please give us a call back so we can get your issue resolved.

Hello [redacted],  I have gotten in contact with the delivery company and unfortunately they have informed me that your machine has been lost. At this time, I can either go ahead and get a new machine ordered for you, or issue a full refund. Please let us know what you would like to do.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
However, I would like to note that the company REFUSED to move forward on my request until AFTER I informed them that I was filing a complaint with the Revdex.com.  They had been stalling and dragging their feet for TWO months.  Yesterday was the first move forward in a month.  The previous message from them was telling me to go take more pictures and get back to them.  I do accept their response, but with the utmost amount of frustration. 
Sincerely,
Marc R[redacted]

Complaint: [redacted]
The Treadmill is registered in my Husband's name:[redacted]@gmail.com 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I still have not received the product.  When I have it, it is set up and working I will accept.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received the additional $150 owed and have now be refunded in full. Thank you for helping me resolve.
Sincerely,
[redacted]

Dear [redacted],I want to apologize it has taken so long to reply. I have been waiting for the tech to let me know what is going on. He is stating the machine was fixed. I don't know if this is true or not, so what I will do is authorize a replacement. You should get an email by Friday,...

with instructions on this.

Dear [redacted], I am sorry you haven't been able to get of Justin. I am going to have him call you. Please give me the best time to contact you. I will have him call you also when he gets in.

Hi,I apologize for the inconvenience you had received. I have ordered service and a new eddy mech. Please allow up to 5 business days to get contacted from the tech. Also please allow up to 10 business days for the part. It will ship from Utah. Sorry again for the issue's, I hope your unit will be...

up and running soon!

Dear [redacted] I apologize that we have failed to get your machine delivered to you. I have canceled this order and we are going to refund all the amount. You should see the refund by the end of the week.

Dear [redacted], I see you have received the part that was out of stock. Can you please affirm to this, also do you need anything else? I will help you as quick as I can.

Complaint: [redacted]
I am rejecting this response only because I need the actual terms of the warranty in writing, what is covered and dates to which it is active.  Thank you for resetting the iFit until Jan. of 2019 and I do accept that with thanks
Sincerely,
[redacted]

Dear [redacted], I apologize that you have not receive your refund yet. I have looked into the refund, and it looks liked it cleared us the 18th. So it should be in your bank account any day. If you do see it by Friday please let me know thanks.

Complaint: [redacted]
Thank you for responding.  The incline function needs to be re-calibrated.  When running exercise programs, the incline/decline is completely off.  I also tried the re-calibration function in the maintenance menu but this does not help.  All else works fine.  Please let me know what additional information you need to schedule a service. 
Thank you,
[redacted]

Dear [redacted], I want to apologize for the lack of software on your machine. I have order for a full refund, in the fastest manner. You should see you refund within 5 business days. If you need anymore help please let  me know.