Icon Health and Fitness

Complaint: [redacted]
I am rejecting this response because:
This is my second compliant I am filing against this company. I placed Order Number: [redacted] (Tracking Number: [redacted]) for a Proform Treadmill on Nov 24, 2017 and I have never received the product. Every week I am told something different: "we look into it", "we will elevate this to a manager", "we will resend a new treadmill". However, every week I never hear another word. I now demand immediately: -a tracking number for a new treadmill -a discount for the time I have spent tracking down a treadmill that never arrived as promised -a name of someone who is taking responsibility (the last response on the Revdex.com was untitled, very unprofessional) -a full and complete refund if this is not completed by Friday February 2. -Luke Kinzie. treadmill shipped this week -discount for not delivering treadmill in alotted time and my trouble.Sincerely,
[redacted]

Dear [redacted],I apologize that this has happened to you. I have found a board for you and should be placed today. It should ship Monday or Tuesday. A new service order is going to be setup and you should hear from them next week. Let me know if you have any questions or concerns. I apologize...

that this has gone on this long.

Dear [redacted],I hope you have received our emails for the removal and return of your machine. Please let me know if you have? If you have questions please let me know. Sorry for the late response.

Dear [redacted], I am sorry that the machine didn't have the cushioning system you wanted. Unforantely since you did not buy the unit from us, we will not be able to refund you any money. The only thing I could do is offer a discount on one of machines for inconvenience. If you want to find...

a unit that has a good cushion system. I can deduct the amount you paid for removal and add free assembly.

Dear [redacted],I apologize for this big inconvenience you have been going through. I also want to apologize for the you not getting a sup visor when requested. I am a manager here and I will be taking this to the floor manager. Now to get you your machines fixed. I see a tech is setup up to come...

check the units and try to fix them. Please let me know how this goes. I will also wait to see what the tech says is wrong. If the units a in bad shape we can look at replacements. So please have some more patience with us. I do apologize for all the troubles.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have sent back the weights. I expect a full refund for the treadmill, extended warranty, and 2 year iFit subscription. Thank you.
Sincerely,
[redacted]

Dear [redacted], I am sorry for the time it is taking to get the unit picked up. What I would like to do is a do a Destroy Authorization. This means you can keep the unit. In which we can start the refund process Asap. Please let me know if this will work. I can get started really quick...

for you.

Hello [redacted], The 3rd man has been approved, and I see that you have an appointment scheduled for 3/29/18 from 12-4.

Dear [redacted], I want to apologize for the poor experience that you have had with our company. Unfortunately, your machine was lost in shipping so I have gone ahead and placed a new order.  Your new order number is [redacted], if you have any questions please contact me directly at...

kylee.f[redacted]@iconfitness.com.

Dear [redacted], I apologize for the failure to resolve your issue quickly. I am going to send your info to our product resolution team. They will able to ether replace or refund the unit. You should receive an email in a few days with instructions. Please let me know if you need anything...

else.

Dear [redacted], I just went and spoke to returns why you haven't gotten your refund. I have told them I want the info entered Monday. You should have it next week. Please keep this open till then.