Icon Health and Fitness

Dear [redacted], I apologize for the delay on the response. I have sent your info over to our product replacement team. You will receive an email on how to get it replaced. Please email [redacted] to get your time added on to ifit. I am sorry for all the issues you have...

gone through.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted], You should get a call tomorrow, or Wednesday. Let me know if you do not.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],I want to apologize for the poor customer service your have received. I have pull the call and listen to for quality purposes. I have sent it to the director of Customer Service. I do apologize for what happened. Since you purchased the machine from walmart we are unable to swap it...

out for you. What I can do is send any parts and service expidted. I also can send a free floor matt for the inconvenience. Please let me know how your repair goes.

Dear [redacted],I apologize with the time is has taken to repair your machine. I have upgraded the shipping to the fastest possible. You should see the part ship this week. I do apologize for this. I will watch your account as well to make sure it is fixed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and if my delivery is made on the 9th and I receive $100 credit, then I will accept the response. Not until this occurs.
Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:The machine has been registered at Proform.com. Was registered within a week of owning it. Do I need to register it again?
Sincerely,
[redacted]

Dear [redacted], I apologize for not getting you service. I just have a few questions about the issue. How loud is the noise? Does it sound like a jet taking off? Is the belt rubbing any were? Is there any visible damage on the belt or the walking rails. Please let me know, because I need...

to give notes to the tech, before he will go out.

Complaint: [redacted]
I am rejecting this response because:This is the same response I received last week.  Tomorrow will be the second Friday.  Will I now be receiving this same message every Thursday? It has now literally been months since I have contacted company and still have no resolution.  How is it acceptable for a company to behave this way?
Sincerely,
[redacted]

Replying to keep this open.

Hi  I have placed a order of a controller for free for you. The order is  [redacted]. Please allow up to ten business days to receive the unit.

Dear [redacted], I see we have a tech setup for you. I see notes on the 21st, he reached out to you. Has he set an appointment yet? Has he been out? I just asked for more info from the tech.

Dear [redacted],I apologize for the delay and confusion we have cause. I spoke to the returns manager. The delivery was not notified of the return this Is why you were called. Just refuse the order and it will come back. Also the refund was submitted the 21st. You should see the money in your...

account no later then the end of next week.

Complaint: [redacted]
I am rejecting this response because:  I have already paid someone out of my pocket to put the machine together for me.  I should have received an email from the Revdex.com in my inbox according to iconfitness but did not receive any sort of email.  After being told by Audra B[redacted] on 10/11 that they would have someone put it together for me, I assumed It would be right away.  I called the company on Friday 10/13 and was told that I would be required to pay $149.00 if I wanted to have someone put the machine together for me.  The only reason I accepted delivery of the machine instead of cancelling my order was because someone would be putting it together and It would not be in the room for my kids to trip over.  The delivery came outside of the time it was scheduled to be delivered so I was unable to have it put in the room it was supposed to be put in.  So I had to have the person putting it together move it to the other side of my house.  This whole process with Iconfitness has been unpleasant.  At this point I would like to be reimbursed the $100.00 I had to pay to have someone else put it together for me.
Sincerely,
[redacted]

Dear [redacted], I am sorry that are customer service did not help you with your product. We have reordered the belt for you, the order # is [redacted]. You should get it within 10 business days. Sorry again for the trouble.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],I apologize that we failed to delivered your unit. I also apologize we haven't been here to help you. A credit request was submitted yesterday. I will also make sure it will be escalated to get your money back quicker. I do apologize for the inconvenience.

Mr. [redacted].I do apologize again for the inconvenience you had received. The letter submitted to Sandra has been given to upper management. I have spoken to the Billings Dept. They have stated the refund should be in your account. Please let me know if it has been refunded.

Dear [redacted], I apologize that our customer service was very helpful for you. I have order a new motor and control board. I also setup a service tech to install the parts. You will hear from the tech within 5 business days. The parts should take no more than 10 business day's. If you...

need anything else please let me know.