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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because I emailed your company immediately and did not hear back until I...

followed up with a second email. The response I received was that your rep would review and 'see what could be done', NOT scheduling an appointment to repair my machine as outlined in your response. The rep also said he'd respond 'in a few hours.' Two full days have passed and he has yet to contact me. I sent him a third email early today and still nothing. I need an immediate resolution to this issue. I've been chasing what is owed to me for a month. I'm very angry. 
Sincerely,
[redacted]

Dear [redacted], After reviewing your account, I see that you were originally charged $1121.07 on 12/11/2017. On 1/03/18 you contacted us to cancel your order and a full refund was issued back to your TD Bank account on 1/19/2018 (16 days later). Per the return policy located at...

the bottom of our website "You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your return product.     The full refund was sent back to your fiance account within the 30 days of cancellation. If you have any further questions, you will need to contact TD Bank directly, as they are a different company.

Dear [redacted], I am sorry you haven't been contacted. What is the best time for them to reach you? Also I am confused on your machine, these machines do not have chains. So I don't understand what you mean the chain broke. To pay shipping is confusing me as well, can you please clarify this.

Will the department also coordinate the assembly of the new machine, or would I do that through the ProForm technician that was going to service my machine?Thanks,
[redacted]

I apologize for the inconveniences on your Motor. I have looked into it and has a date of its arrival. It looks like we are suppose to get them in Sept 1st.  I am sorry it is so long away. The reason being is, we  have changed the type of motor. It is to reduce failings. It will be a...

better and stronger motor. I will upgrade shipping to the fastest possible. I can also send two when we get them so you will not have to wait again. If this unfortunately happens again.

Dear [redacted], I apologize for the wait, on getting the machine fixed. I sent your info the department that replaces machines. Please look in you email from the Product Resolutions Dept. They will have instructions on how to replace your unit. If you do not see an email by Monday let me...

know. I do apologize for the wait and I hope this fix's this for you.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as the service technician visit on 10/7/16 is completed as scheduled and the treadmill is repaired.  
Sincerely,
[redacted]

Dear [redacted], I am sorry it is taking sometime to get your machine returned. The order is in for the return and refund, once it is picked up the refund will go through. You should get a call early next week. Again I am sorry for the inconvenience.

Dear [redacted], I apologize that we have failed to assit you on getting your machine repaired. I have ordered a new motor [redacted], you should get it quickly since its coming from Utah. Also you should hear from a tech within 5 business days. I do apologize that we haven't been able to get...

this fixed.

Dear Mrs. [redacted],Unfortunately, the content that you are requesting to have available to you no longer exists. Jillian Michaels has canceled her contract with us so all of her content has been removed from our company, you will need to take up your concerns with her. As for your false...

advertising claim, all of the information that you are requesting is posted on our terms of use document that is available at the bottom of our website. By purchasing any of our products, you are agreeing to our Terms of Use. I have included a link below to our Terms of Use page below. https://www.ifit.com/termsofuse

Complaint:...

[redacted]
I am rejecting this response because:  I still have not received what they say they sent me an for you to say it would be $75.00 for arbitration doesn't seem worth it.  This company is definitely a [redacted] poor company an their customer service is horrible. I don't understand how I would take so long to email me a return label which they say they save sent me and they r either lying as I never received it. I just give up
Sincerely,
[redacted]

Dear [redacted], I want to apologize for the lack of diligence on our behalf. We are doing a full refund for you, you should see it within 5 business days. It will be sent back to your fortivia account. The stuff you received you can keep or dispose of how you wish. I am sorry for this...

situation we have put you through. If you need anything else please let me know.

Complaint: [redacted]
I am rejecting this response until I actually receive the product.  While the shipping company called me today and scheduled an appointment for 2/10/18, the proof will be the actually delivery of the product.  As you can see, there is no trust from my family with this company as this same situation occurred the last time.  On top of that, my husband and I were lied to several times before which makes it difficult to know what to expect from this company.  It’s evident the company will lie and do anything for a quick sell, doesn’t care about it’s “brand” or customers, and doesn’t deliver on it’s promises.  Secondly, with the concerns and experience I’ve had so far, I would like to know a few more things from the company:1. Can I get 100% refund?2. What is the company’s statistics and policies on the quality of their products, especially my treadmill?  Certainly, I understand that products can malfunction occasionally, but my concern is that based on the quality of work I’ve experienced so far from the company, will that be reflective of their products too?  Moreover if I do keep the product and have issues with it in the future, I’m assuming it will be the same horrific customer service.  Can you clarify what your policies and procedures are for resolving customer issues?  My point is that it is unethical and unacceptable for companies to lie and cheat customers. Getting responses to the questions and concerns above will help me make a determination to either keep the product or get a refund.Sincerely,
[redacted]

Dear [redacted],I do understand your frustration with having issues with your motor. The motor has shipped and is on it way. This is the tracking # [redacted]. I will note your account that if the motor fails we can look into a replacement. I do apologize for the delay.

Dear [redacted], I want to apologize for the poor experience that you have had with our company, as well as any incorrect information provided to you by our sales representative. The NordicTrack Commercial 1750 is designed for in-home use only, it is not built to be used in a commercial...

setting. When you purchased your machine it came with a 90 day manufactures warranty (due to it being used in a commercial setting). Per the User's manual "The treadmill is intended for home use only. Do not use the treadmill in any commercial, rental, or institutional setting" "The warranty will automatically be voided if all the instructions in the user's manual are not followed" By purchasing the 1-year extended warranty that you did, the contract allows the customer to be covered for 1 year even though it is in a commercial setting. Once again, I do apologize for any miscommunication done on behalf of our company in regards to the warranty on your machine. As for your machine, I have gone ahead and ordered a new console for you as a one-time courtesy due to the poor communication that you have received from our company (these are currently listed for $946.79). The tracking number for this is ICS8268376, please allow 3-5 business days for this part to arrive.

Dear [redacted], I want to apologize that you were not helped by us. Expect a call tomorrow or Monday, the agent should be able to resolve all this for you.

Dear [redacted], I am sorry the motor has taken so long. The motor is out for delivery for today. Tracking is [redacted]. If you want technician to fix the unit please let me know, and I will set one up.

Dear [redacted],
 
I apologize that our technician did not come out quick enough. I have no problem resetting your warranty, for you. Also is your machine running now? If not let me know and I will do what ever I can to help you.

Dear [redacted],I see the Emily has sent you a console with service. Please let me know if this fixs the issue or not. For the inconvenience I will get you free ifit. So please let  me know thank you.