Icon Health and Fitness

Revdex.com:
I have been told that it was mailed out before.  I will contact you if it does not not arrive, so this case is not officially closed.
Sincerely,
[redacted]

Dear [redacted],I do apologize for the inconvenience on all this. I know the technician will be able to come install the parts for you. I also apologize the instructions are not all the way there.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and while I find it to be encouraging, Until I receive my merchandise, I will not consider this to be a closed issue.  If I get my merchandise in a timely fashion, I will close the complaint.  The sad part is that it had to come to this.  This should have been taken care of weeks ago, but it dragged on until I had to file a complaint to get any kind of real response.  If I acted this way at my job, I would be fired.  
Sincerely,
[redacted]

Dear [redacted], I want to apologize for the confusion  with your warranty. I have spoken to the manager over uts. They will honor the warranties and get your machines fixed. They will be reaching out to you tomorrow, to get whatever you need setup.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I would like to know the name of the person who responded to the complaint in the event I have further issues with this company. 
Sincerely,
[redacted]

Dear [redacted], It looks like the process for the refund for the fee's is in process. You should have it no longer than 14 business days. If you do not see it please let us know thanks.

Dear [redacted] , I apologize for the issues you are having with your machine. I do see the belt has shipped, have you received it? Let me know so I can let the tech know. Also I have no problem resetting you warranty for you. I will when your machine is fixed.

Dear [redacted], I am sorry our agent charged you for the service. I have submitted a refund for you, it can take up to 14 business days till you see it. Let me know if you need anything else.

Dear [redacted], I apologize for the issue's you have had with your unit. I also apologize for the time to get your machine up an running. I have no problem getting you the parts Asap. Was the part you are needing the rollers and belts? I just want to verify before I ship them. Once you let me know I...

will get those shipped the fast as possible.

Dear [redacted],Can you please let me know if you have seen the credit from paypal?

Dear [redacted],  I want to apologize for the poor experience that you have had with your machine since you purchased it. I have let our product replacement/refund department know that we will be either refunding or replacing your machine free of charge. Please allow them up to 5...

business days to contact you via email with the next steps in the replacement/refund process.

Complaint: [redacted]
I am rejecting this response because:  I am gracious for the response from NordicTrack, however, they stated "Also you should hear from a tech within 5 business days."    I have yet to receive an email or phone call from a technician.  I'm also very glad to be receiving a new motor but the screen on the treadmill went out as well.  Maybe the technician will diagnose that and order one for me?Once I receive the motor and have some communication with a technician I will be happy and consider this resolved.   Thank you!Just in case I can be reached by email [redacted]@aol.com OR [redacted]@aol.com OR [redacted]@gmail.com OR [redacted]    AND  I can be reached by cell any time: ###-###-####.   Thank you!!
Sincerely,
[redacted]

Dear [redacted], I am sorry that you haven't been called, have you received one yet?

Dear [redacted], I have passed your info to the manager of UTS, I have been to they have spoken with you. Please let me know if this has been resolved and is satisfactory.

Dear [redacted], I am sorry that our shipping has taken so long. The company tried calling you on Friday. Their # is (866) 711-3129, please call them and setup a time. If you want them to try another # please reply back with a better one.

Dear [redacted], Please let us know how the delivery goes on Thursday. We have also put in a request for a refund for the white glove service.

Complaint: [redacted]
I am rejecting this response because: The motor is slipping again and we are back to where we started.  Can we pursue the refund?
Sincerely,
[redacted]

Dear [redacted],  I understand you wanted a OEM screw. You would of have to call in and buy it, since you were not under warranty. The tech used a screw of similar specifcations, to save you money and time. Also I do not believe we have changed out #, but there is multiple ways to contact us. We are now a long ways out of the 30 day. If you want a tech again I can setup one for a discounted price. You will also need to purchase the screw you are wanting. Let me know if you want to order a technician and parts, I will have an agent contact you.

Dear [redacted], I am so sorry for how long it has taken to repair your machine. I looked at your file and a tech was suppose to go yesterday. Please email me at Justin.L[redacted]@iconfitness.com, about the visit. Also if you want a quicker reply please email me. I will make sure you get all...

your needs taken care of.

Dear [redacted],I do apologize that we failed to keep our promise of white glove. It looks like an agent has done a refund with no fees. You should see the money back this week. I'm sorry for the inconvenience.