Icon Health and Fitness

Dear [redacted], I want to apologize for the delay in receiving the rest of your refund. It looks like our computer system flagged part of the credit and it was put on hold. I have gotten that information over to our credit department, please allow 5 business days for that credit to reflect back to your account.

Dear [redacted], I am sorry for how long the unit has been broken. I have approved a PR, you should receive an email on how to get the unit replaced. Please let me know if you don't see it by Friday.

Dear [redacted], I am so sorry for what you have gone through with your machine. If you would please call the returns dept. [redacted]. I put a note in your account stating to do a refund for you. Thank you for your patience.

I want to apologize for the lack of communication from our company. After reviewing your account, we sent you an email on 2/5/18 to let you know that unfortunately, we do not have anyone in your area to pick up your machine so you will be responsible for the disposal of it. A refund has been...

issued, reference number: [redacted]. This will reflect back onto your card within 30 days.

Dear [redacted], I am sorry the agent didn't come talk to us about the extended warranty. I am sorry that you had to go through this. I have ordered parts and service for you. You should see the parts within 5 business days, and should be contacted by the tech this week. If you have more...

questions please let me know.

Complaint: [redacted]
I am rejecting this response because:A...

representative reached out to my wife today. My wife responded twice that they didn't, and my wife did not hear back at all from your representative. Additionally, two Nordic Track / Icon representatives have reached out to the billing department on our behalf. Despite a promise from both representatives that they would be reaching out, no one from the billing department has reached out to us. This response is unacceptable. 
Sincerely,
[redacted]

I apologize for the inconvenience of all this. I let the returns department know about request of 20%. They will be calling you today to fulfill this request.

Dear [redacted],I apologize for the time you haven't been able to use your machine. I have sent your info over to our Product Resolution team. They will send you a email on what you need to do, to get the machine replaced. If you have questions please let me know.

Dear [redacted], I apologize for the inconveniences we have put you through. I have no problem getting your machine returned. Please provide the best # to call you, also please provide the best time. I am also willing to offer service if you still want the machine. Please let me know, and I...

will do my best to fix it for you.

Dear [redacted], I am sorry for all the trouble with your machine. I have setup a technician to come install the console for you. Please expect a call within 5 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Finally had my elliptical machine repaired !!!!!  I will accept your 15% refund  from the total price of the elliptical machine.  Hope it doesn't take as long as the repair. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted], I apologize that the parts were not the same color as your machine. Would you please send pictures of the machine. We should be able to find parts to match. Send the pictures to [redacted]

Dear [redacted] , I apologize for the delay on getting your weights. They have shipped and should be there soon. The tracking # [redacted]  is Please let me know if you need anything else.

Dear [redacted], I am sorry that your refund hasn't getten back to you. I have the latest notes here, stating "02.14.17 Set up customer #[redacted] with check request #[redacted], and [redacted] with check request #[redacted]" You should see your check in the mail any day. If you still don't see it in a...

few days please let me know.

[redacted],I want to follow up. Have you been contacted? Has the ifit tech help your situation? Please let me know thanks.

We are unwilling to except this response until the machine has been fixed and the warranty has been extended in paper and received on our end.  Please advise in writing what the process is for extending the warranty and the dates of such. In addition, we would liken a written copy of the "extended warranty" we chose to purchased from you and what items/service are covered.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear [redacted], I apologize for the confusion on the workout guide. Some of the boxes were missing it, and there is not on this model to send it when customers call. I have ordered the guide for you, the order # is [redacted]. Please allow up to 10 business days, sorry again for the...

misinformation.

I have already received the treadmill so you do not need to refund me.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I need to respond to Revdex.com within 7 calendar days - at this point, the funds are still not back in my account.
Sincerely,
[redacted]