Icon Health and Fitness

Dear [redacted], I can understand the frustration with this. I can a billings agent to call you. I don't work with the billings department as much, so my knowledge is limited. So please provide the best number and time to call. I will get our best agent, she should be able to resolve everything.

Dear [redacted], I am so sorry for how long this is taking to get your machine fixed. I have been promised you would be contacted by today. If you do not please let me know thanks.

Dear [redacted], I am so sorry for the how long it has taken to get your machine fixed. I have approved for a replacement unit. You will receive an email with instructions, you should have them ether today or tomorrow. Please let me know if you need anything else.

Dear Ms. [redacted],I want to apologize for the poor experience that you have had with our company. After reviewing your account a full refund for iFit has been issued. The reference number for this is [redacted], please allow 30 days for this to reflect back onto your account. As...

for the console issues that you are having, here is the information provided in your users manual in regards to that: When you are finished exercising, unplug the power adapter. IMPORTANT: If you do not do this, the electrical components on the exercise bike may wear prematurely.  Note: The console is compatible with all BLUETOOTH® Smart heart rate monitors. The heart rate monitor is not a medical device. Various factors, including the user’s movement, may affect the accuracy of heart rate readings. The heart rate monitor is intended only as an exercise aid in determining heart rate trends in general.

Dear [redacted],I want to apologize for the difficult time that you have had while trying to get your old machine removed from your home. After reviewing your account, I see that unfortunately, we do not have anyone available in your area to come and pick up the machine so you will be responsible...

for the disposal of it. Because this machine has been "returned" all warranty has been voided on it.

Dear [redacted], i do apologize that your machine has had so many issues. What I can do is ether send parts and service for free. I may also be able to look into replacing your unit with a new one. Unforantely we would no be able to do a refund since the amount of time it has been....

Please let me know which option you would like me to do.

Dear [redacted], I do apologize for the inconvenience we have put you through. I have spoken to returns and they will honor a return for you. Please call 1-866-896-9777, they are open 8-5 mst. Please let me know if you need anything else thanks.

Dear [redacted],I do apologize for the lack of customer service from our rep. I have looked into this matter and have found we have the wire harness you need. It should ship out tomorrow. If you like I can setup a tech to install this part for you aswell. If you still want return, you would have...

to talk to point of purchase. I do apologize for all this.

Dear [redacted], Thanks for the email. We are doing a full refund for you. We are adding it to our hot list, which means a quicker process. Please allow up to 10 business for the refund to show.  If you don't message us through this, or the email I provided you to Justin.

Complaint: [redacted]
I am rejecting this response because:I was called and told I would receive box for my faulty machine to bepicked up.  I was also told I would receive an email confirming thedetails of my return and pick up.I have not received any emails from ICON as of today 10/7/2015.
Sincerely,
[redacted]

Revdex.com:Yes the machine arrived today and they set  it up. Thank you for taking care of this matter 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted], I want to apologize for the miscommunication from our end. I have looked into you account. I have no problem getting a refund for you. You will receive and email today or tomorrow. Within this email, instructions will let you know on who to call to get the unit refunded....

Please let me know if you don't receive the email. If you need anything else, let me know thanks.

Dear [redacted],I apologize that I failed to tell you, that I had the service switched to a different company. The company is called Fit Service. You should hear from the tech by the end of this week. I am having him go out and inspect the machine.

Complaint: [redacted]
I am rejecting this response because: I was told 7-10 I would receive a call for pick up of this equipment. I still have not received a call for pick up. Yet another lie and another month I will be paying on a machine I cannot use. I would like this equipment picked up and the amount of money refunded to the financing account. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I will need at least a week to evaluate the repair work done on the treadmill.I am writing to confirm receipt of the requested replacement parts for the treadmill and the required service work was done last Sunday (September 13).I will provide an update on Monday (September 21).
Sincerely,
[redacted]

Dear [redacted], I want to start off by apologizing for the poor experience that you have had with your new machine. After reviewing your account, I do see that a new console has been shipped out to you. Were you able to get that installed and get your machine working?If not, what problems...

are you having with the machine now? If the new console does not fix it, we can replace the machine for you.

Dear [redacted], I apologize for the confusion, I talked to Melody and she apologize for the mistake. I also talk to Lehi and he said you were able to get the new machine ordered. Please let me know if you need anything else.

Dear [redacted], I am sorry for all the issues you have had. I have been told a Rep has contacted you and resolved the issue. Please let me know if you still need anything else.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The Key No. They have asked for is #2. It is called the "upright".
Sincerely,
[redacted]

Dear [redacted], I want to apologize for the time the machine hasn't been working. I am going to have the tech go out there and try one more time to fix it. If they fail to, I will get the unit replaced for you. I am sorry for the time delay on this.