Icon Health and Fitness

Complaint: [redacted]
I am rejecting this response because:I still have not received a refund as of Monday, December 4th, 2017 12:19PM CST. 
Sincerely,
[redacted]

Dear Mr. [redacted], I am sorry the workouts are not on your machine. I have been informed the update for them comes out on the 9th. Run an update on your console, on Tuesday. They should be there, if they are not please let me know.

Dear [redacted],I want to apologize for the poor experience that you have had with our company while attempting to get your new machine working. I have gone ahead and ordered the replacement parts needed (tracking #[redacted]), please allow 3-5 business days for these to be delivered. Also,...

a tech will be contacting you within 3-5 business days to schedule an appointment to come out and install those parts.

Dear [redacted], I apologize that we failed to get you your machine. I spoke to billings to have them contact you. They have told me they have reordered the unit. Please let me know if you need anything else.

Complaint: [redacted]
I am rejecting this response because:  Justin from ICON Fitness called me on Thursday saying he'd give 10% refund & 2 years of Ifit.  I've tried calling the number he left at ###-###-#### several times and all it does is ring, and get no voicemail.  Please provide convenient times in Central time zone that is convenient for me to call and get the details on how to obtain the 10% refund and 2 years of iFit membership or an e-mail address that I can easier communicate with Justin or ICON.
Sincerely,
[redacted]

Dear [redacted], I am sorry you haven't been able to get a hold of returns. I have been told they have spoken to you and they have setup a return for you. If the haven't please let me know.

Dear Mr. [redacted],After reviewing your account, I want to apologize for the frustrations that this situation has caused you. Shortly after you purchased your machine, we released a new updated console (the one that was sent out to you after the fan broke on your original one). This...

console has the same feature that the previous version did, but instead of having the buttons shown on the console, they are available through the touchscreen. I have attached a copy of the updated user's manual, this will show you how to access those options. Unfortunately, we no longer produce the console that came on your machine so are unable to fulfill your request to replace your machine with the original console.

Dear [redacted], I want to apologize for this, it is taking to long for a return. I see notes they called you on the 3rd for the return. Have you setup a time yet?

Dear [redacted], I am sorry for how long it has taken to get your refund. I see it was processed on our end the 25h. You should see it any day. If you do not see anything by Wednesday please let me know.

Complaint: [redacted]
I am rejecting this response because: Made 200 phone calls and chat, they discriminated me.. UNETHICAL, ITS A SHAME FOR BIG COMPANY TO DO LIKE THIS!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have not yet received the refund.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received the promised refund to my credit card today.
Sincerely,
[redacted]

[redacted],I do apologize for how long this is taking. I just called you, unfortunately you were busy. I talked to the returns dept. and they state the money should go back to those cards. Do you still have them? if so can you check the balance. Give me call back at [redacted], or let me know through here. I want to get your money back for you. So please let me know.

Dear [redacted],I want to start off by apologizing for our long hold time, unfortunately it is our busiest time of the year. After reviewing your account, a full refund has been issued (reference number [redacted]).

Dear MR. [redacted],I apologize the hold times have been high. I can have representative from our returns dept. contact you. They will be able to accommodate your requests. Which is the best time to contact you? Also which is the best # to contact you by?

Complaint: [redacted]
I am rejecting this response because it is now Friday November 25th, another 7 to 10 days after they've told me my refund was processing for the third time and I have still not received the full refund. On Oct 27 there was a credit of $543, but the charge for the treadmill was 1895.37 and the order was cancelled four days later before I ever received the treadmill.  I've now been told 3 times back to back that my full refund was processing and to wait 7 to 10 days for it to show up on my Fortiva account and it still has not. Not only that, but because they've waited an entire month and a half now to process anything, I've been forced to make a $105 payment on a treadmill that I do not possess with money that  I don't have to waste. AND Fortiva has charged me a $41 interest fee on a purchase that was supposed to be no interest for 12 months and on an account that was set up through Nordictrack. It still advertises 12 months no interest on the website and even asked the sales person when I made the original purchase if it was in fact no interest and was guaranteed that it was. So, not only do I not have my 1895.37, but I'm out an additional $146. I have included the latest statement.
[redacted]

Dear [redacted]  I am sorry you haven't seen the extra 150. It says completed on my end, you should see it in your account, Please look again and let me know if you have it.

Dear [redacted],I apologize for the inconvenience we have put you through. If you would send me a list of all the parts you need  I ill order them ASAP. I see a tech has contacted you today as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].
They can reach me anytime at ###-###-####. Otherwise I've tried calling their customer service line 8-10 times, with a hold of 30-45 minutes with no pickup. Also all emails there go unanswered.If they could call me would be greatly appreciated. We have also sent a FED-EX for 3/18/16 delivery for refund request and signature of acceptance.
[redacted] ###-###-####

Complaint: [redacted]
I am rejecting...

this response because: I have checked repeatedly in the last 6 days including a 20 minute phone call today with the pro form financing company and the account is not at a zero balance. The balance is $220.07 which includes a $27 late fee since I didn't pay the bill.  The original bill was $1304 and only $1110.93 has been refunded even though the business response said the account balance was $0.  Nothing short of the balance cleared and the account closed is acceptable.
Sincerely,
[redacted]