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We apologize for the frustration you have experienced with this issue. We have submitted your file over to our Product Resolution Group. They will send you an email with further instruction to discuss your options. Once again we are very sorry.  Thank you.

Dear [redacted],I have put in a credit request of the amount of  57.16. You should see the amount credited within a few days. I apologize this has happened.

Dear [redacted],I understand why you would have doubts on my time frames. I can promise you that I am giving the best info for you. If you could you get me the type device you will use for the app. I could get you more specifics. Are you going to use IOS or Android? If you can let me know, I will talk to the mobile devs. I know this is the top priority for the company right now. I have also let them know of this complaint. Please let me know this and I will get a better time frame.

Dear [redacted],  I want to apologize for the difficulty that you have had with our company while trying to get a refund. Your account shows that the two credits that you stated on your complaint have been released from our company on 2/22/18 and sent back to TD Bank. It...

can take up to 5 business days for TD bank to reflect the change, I would suggest contacting them directly to verify that you will not receive any bills in the future.

Dear [redacted], I want to apologize for the poor experience that you have had with our company. A full refund has been issued for your purchase (reference #[redacted]) please allow 30 days for this to reflect back onto your account.As for the machine, unfortunately we do not have anyone...

available in your area to pick it up so you will be responsible for the disposal of it. All warranty has been voided.

Dear [redacted],I apologize for the frustrations we have gave you. I was going over you account. It looks like you are going through a PR and need to finish. I am going to have a rep call you and get this resolved for you. Please expect a call today or tomorrow. Yet again I am sorry for the...

delays.

Dear [redacted]I fully understand not wanting to close this until the refund. I am working with the returns manager to get the refund as fast as possible. I will send you an update when I can.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I can see that one part for this repair is backordered, and in my experience with this company, parts may be backordered for many months. I accept the resolution with the caveat that the backordered part be shipped within the next seven business days.
Sincerely,
[redacted]

Dear [redacted],Please let me know how your repair went. If there are any issue's please let me know as well. Thanks.

Complaint: [redacted]
I accepted your proposal by giving the repair technician until Wednesday (today) to contact me as you requested. Unfortunately, I did not receive a phone call from the repair technician. (This response indicates that I rejected your proposal, but I am just trying to explain that it did not solve my problem).Before even receiving your response to my Revdex.com complaint, I had already reached back out to customer service to give it one more try. I have made every reasonable, good faith effort to have the elliptical repaired.Ultimately, I just want to be able to use my elliptical. I cannot get basic cooperation from the repair technician. Respectfully, my warranty is about to expire, and I really feel like I am just getting the run-around. Now that I have given the repair tech another chance to no avail, will you please just send me a new elliptical. I can assemble it myself. I never ask for anything for free! I just want to solve the problem and bring this issue to a conclusion. Thanks
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me but I am forced to accept the resolution as it stands. I hope they revise their business practices with regards to people being able to view available content they have purchased regardless of a monthly membership fee. I will never do business with them again. Take for instance Amazon Prime, I purchased content through their website and it is available to me regardless of my membership status with them. I will certainly take this experience into consideration when purchasing fitness equipment in the future.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  While yes, I finally did receive most of the refund, I am requesting that I get the full refund which includes the $249.00 assembly fee. I realize that initially this was non-refundable, however due to the extreme inconvenience, to put it mildly, that nordic track has put me through for the past FOUR months literally from the day I placed my order and they double charged me, hence putting me over my credit card limit, I am asking for the $249.00 back as well. The white glove assembly fee, implied prompt and easy service. It was neither. I also spoke with both nordic track and the local delivery co. that they used and requested the men wear shoe covers in my house. I was assured they always do. Meanwhile, NONE of the FIVE delivery teams that came had any, and I was forced to go out and purchase my own for them to use. The service was inconvenient, never once called me to schedule delivery or pick up as I was promised they would do, never brought shoe covers as promised, and left my original installation missing a few screws that I was told "were not really necessary anyway." This service was a joke and I intend to fight for the remainder of my refund. Thank you.
Sincerely,
[redacted]

Dear [redacted],I apologize that you have not received your credit. I am getting a refund submitted as "hot". This means it  should be in your account by the end of the week. I am sorry that we haven't gotten this taken care of for you.

Dear [redacted],I am looking over your account. and I see a PR has been submitted. If I am reading this right, you should be getting your machine replaced. Is this what you have been told. Please let me know. Thanks,

Complaint: [redacted]
I am rejecting this response because:I appreciate you looking into it, but as mentioned, until the money is received I won't be accepting your response.
Sincerely,
[redacted]

Hello [redacted], Your account shows that a new console was sent out on 3/06/18 with a scheduled delivery date of 3/13/18.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  A refund was credited back to my account, and I thank them for their timely response in resolving this matter.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:To confirm, I will receive my remaining 2 service calls at no additional charge to me. If this is true, I will accept this settlement. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],I do apologize that you had to go through so much to get your machine repaired. I do see we are doing a product replacement.  Have you been contacted by them? If not their # is PR Pend/App ###-###-####. Please let me know if you need anything else.