Icon Health and Fitness

Dear [redacted], I have spoken with kaylynne, and she is going to replace your unit. She has told me that you have agreed to this. Please let me know if you need anything else.

Dear [redacted],I apologize that we didn't get service to you when you first called in. I see that service was setup and he was out to your house. From what I can tell, is that the service fixed your unit. If not could let me know and I will get any parts you would need.

Complaint: [redacted]
I am rejecting this response because:When the money is put back in the account, officially, that is when I will release my complaint. Until the money is seen as a credit, within my account, that is when I will be satisfied.The fact that ICON HEALTH & FITNESS is phishing for a a thumbs up by me before the money is actually shown as an official credit upon my credit card, as a genuine visual credit, just shows their obtuseness to the whole situation, en masse, and it implies another attempt at a disingenuous move. In other words, when the money is in, and I can visually see that it is in my account, officially, that's when I will release my claim on the complaint. Until then, ICON Health and Fitness, can wait, just as they made me wait! Why they wanted me to release the complaint until they truly knew that I could see it in my account, just shows their lack of sensitivity in this whole matter. It shows that they couldn't wait five to seven days to ask for a release on the complaint. Well, they've made me wait several months with all sorts of canards and chicane ploys of not making good on a refund. To sum it up:Until I can officially see the $379 credit upon my credit card, when I log into my credit card account, there will be no release of a complaint by me, regarding ICON Health and Fitness. When I see the credit for the correct amount, after I log into my credit card account, that is when it will be a done deal. Until then, wait. It isn't official until my credit card company shows me that ICON has officially given me back the money. Ask for the release of a complaint a week from now, if that's when you believe that my credit card company will show it. Until then, wait - as you made me wait.
Sincerely,
[redacted]

Dear [redacted],I do apologize that your machine has broken down. I do see you are no longer under warranty. We usually are unable to help after the warranty expires. What I will do is I will send the replacement console for free. Also on the left are where is it coming detached? Is it from the upright...

or the back of the unit. I will send the proper parts to fix that.

Dear [redacted], I want to sincerely apologize for all you have been through. I was going over your account I am so sorry. I think there has been miscommunication between us and our tech. I have no problem restarting warranty and ifit for you. If you would answer this question for me....

Does the tv come on? Does the console come on? With these I will know what need to be done. I think will expedite all parts and service.

Dear [redacted],I apologize for the inconvenience we have put your through on your machine order. Have you received the refund back to you? If not let me know and I can get it put through faster for you. Please let me know if you need anything else also.

Dear [redacted],I have spoken to the manager over returns. We are going to do a return of the unit without fees. I do apologize that it has taken this long and still you have no product. Please let me know if you have questions?

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is pending their correspondence stating we would have our motherboard in about a week and it would be installed in a timely manner.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],I apologize for the delay of your refund. I am having it processed ASAP. You should see the funds no later than Friday. I do apologize that it has been such a delay.

Complaint: [redacted]
I am rejecting this response because: The item has yet to repaired. Today, 15 June 2015 , a box assumed to contain the repair part arrived at my home. The Service Technician returned my call and said that he would install the part on Thursday, 18 June 2015. We will see if that repairs the item until the item is repaired and in good working order I cannot accept the response from this business. At this time there is only marginal progress toward repair.
Sincerely,
Michael [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As long as ICON takes action as indicated in their latest Revdex.com correspondence, I will be satisfied.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I have responded back to the business with their required information on my open product resolution request and am awaiting their follow up to resolve this issue. 
Sincerely,
[redacted]

Dear [redacted],I do apologize for all the inconveniences you have gone through with our machine. I see you have spoken to Audra the manager in billings/returns. I am glad she was able to assist and help you. If you have any issue's with getting your ifit extended let me know and I can do...

it super quick for you. Also let me know if any issues arise. I am here to make this as smooth as possible for you.

Dear [redacted], I am sorry this is happening to you. Can you please email me all your contacts with Us and Sears. My email is Justin.l[redacted]@Iconfitness.com. I will hopefully get you helped.

Complaint: [redacted]
I am rejecting this response because:The response did not contain the contact information for the representative. Also, the information requested by the business was already provided in my original response to the customer service rep email. 
Sincerely,
[redacted]

Dear [redacted],I want to keep this open till you receive the refund.

Complaint: [redacted]
I am rejecting this response...

because: I really want the x11i. Please find a company that will deliver it to me. I live in a normal house in metro-Denver, CO. This should not be a problem. Also, I should not be required to sign a waiver for damage done to my home for delivery.  There are not special circumstances here and Nordic Track should be able to find a company to deliver the product.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because the business offers to make this up to me, yet has provided zero contact information as to how to proceed. Also, to answer the business' questions, the newer models of the ProForm 995i do not support WiFi, only Bluetooth. The older model number that supports WiFi and Bluetooth is PFTL99513. However, my newer model of this treadmill(PFTL99715) only supports Bluetooth. Therefore, the item sold was not as advertised. 
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The response is satisfactory as long as it does not indicate that sending the technician out will be the last step. It is simply the first step in attempting to resolve this complaint.They asked how many technicians we've had out to fix the treadmill. We have had two different techs totaling 4 visits, for repairs. I would think ICON's records would already indicate that.  
Sincerely,
[redacted]