Icon Health and Fitness

Dear [redacted], I am sorry for the issue's you have had with your machine. I am also sorry for how long service is taking to get it repaired. I would like to give you a 200 refund on your purchase. Please let me know if this will work for you. I will get is processed as fast as I can....

Also has the tech been back in touch with you to come finish the repair.

Dear [redacted], I apologize for the delay on getting your machine to you. I have attached a screen shot of the delivery information. It looks like it was setup to be delivered on Dec. 2nd. There is a contact # for the delivered team if have question for them. I understand the frustration...

on how long it has taken to get your product. I can offer a free year of ifit for the inconvenience. I also have let our returns manager know of the situation. Please let me know if you need anything else thanks.

I am writing back to keep this thread live.

Dear [redacted], I want to start off by apologizing for the poor experience that you have had with our company and your machine. After reviewing your account, it shows that your machine has not worked since you purchased it. I have gone ahead and let our product replacement department know...

that we will be replacing and upgrading your machine free of charge. The machine that we would like to replace it with is the ProForm 400i that retails at $599. This machine will come with a 90 day warranty. Please allow our product replacement department 3-5 business days to contact you via email with the next steps in this replacement process.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In response to the business the service tech never mentioned $65 return visit fee. He just mentioned he would order the necessary parts and when I received them  i was to call him back and he would come back out.I also need the parts that the tech ordered before a new service tech comes out.
Sincerely,
[redacted]

Mr. [redacted],After reviewing your complaint, I do want to apologize for the lack of communication that you have received from our company.My name is Kylee F[redacted], and I will be working with you on this complaint. You can contact me directly at kylee.f[redacted]@iconfitness.com. Your new order number is [redacted], it takes around 10-14 business days for your machine to be delivered. If at any point you need help tracking the machine or if you have any questions, please send me an email I can help you out with whatever you need. I have also gone in and issued an additional 5% credit to your account ($55).This credit will take up to 30 days to process.  It does show that the first $50 credit that was issued cleared on 1/25/18 so you should see it back onto your method of payment.  If you have any questions about the credits, please let me know.

Dear [redacted],The tech stated he reached out to you on the 18th. He said he left a message. Please advise if an appointment has been setup up for repair?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will await contact to pick up the machine and then all can be resolved on any charges as agreed.   Thank you.Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They mention that they are going to ask the parts department how much longer the wait will be for the part to come in and if it is too long they will move to replacement, I would like to know when the deadline would be for me to have the part or a new bike shipped to me considering I have already waited for the part 5 weeks.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am hoping this new console will indeed fix the issues. 
Sincerely,
[redacted]

Dear [redacted], I want to apologize for all the inconveniences we have put you through. We are submitting a refund for you, you will receive the full amount. For the machine we are going to do a destroy authorization please see attachment. Yet again sorry for the inconveniences.

Dear [redacted] ,I apologize that we have not fulfilled our warranty. I am setting up parts and service for you. The tech should contact you this week. I do apologize that we have not send service for you. Let me get your machine fixed for you. Should receive and email with a parts order....

I have sent all the parts I think will fix the unit. I am sending them expedited to your location.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They were very responsive and have already scheduled an appointment for this upcoming Saturday.
Sincerely,
[redacted]

Dear [redacted], I am sorry that we were not bale to get a hold of you. I was told by the rep, that she left a message. I am having her call again to gat a hold of you. please let me know if you don't hear anything by Monday.

Dear [redacted], I apologize that you were not able to get your refund. I sent this complaint to the returns manager. She will process the refund for you. Please allow up to 10 business days. If you don't see anything let me know.

Dear [redacted],I do apologize for the delay on your return. I went and spoke to our Billings Dept. They have told me they are pushing a return as quick as they can. You should see the money by the end of the week. Let me know if you do not see it thank.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The...

parts that I need are #11 Frame foot, #16 stop, and #27 pin for model PFBE09623.1 Pro-form Ab Glider Sport. Please send them to my attention at [redacted]. Sincerely, Carolyn D[redacted]

Dear [redacted], I am sorry for all this issues with us and fortiva. I had a billings agent call today, and they left a message. What is the best time for them to call? We would love to talk to you to get resolved ASAP.

Dear [redacted] I am sorry that your order has not worked out for you. I see the refund has cleared us on the 14th. You should see the refund any day this week.

I am sorry I did not provide more information to you. I amtaking Revdex.com complaints now. I am here to help you. Please find a unit you areinterested In and I can see what I can do get that machine at a good discount.You also could give me a price range you would like to pay for one. I will thenpick machines I can sell at that price. I will as well tell you which one Ifind to be the best quality. As I am here for you please let me know!