Icon Health and Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I took 4 videos of the treadmill with the gym mats removed and the shaking is worse. Sent them to the support tech, Cheyanne, yesterday and am awaiting a reponse.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],I do apologize that we have failed to help you. I have no problem ordering you a replacement part. Will you please tell me the key # from the manual. I want to verify it before I order it for you.

Dear [redacted], I apologize for the issues you are having with your machine. I see we setup service for you on the 1st of august. Have you been contacted? also have you received the parts that were ordered as well? Please let me know so we can get your machine fixed.

Dear [redacted], I am sorry that this is taking so long. I am going to try to get your a refund for this order. Please reject this and respond on Monday. I hope to have answer then.

Dear [redacted],I sincerely apologize for what you have had to go through with your machine. I have no problem getting your machine replaced. I can send your info to our Product replacement team. For the warranty you would have to speak to UTS. They are the ones that are over it. So I...

will send you info to get your machine replaced. Please check your email for steps to finish the replacement.

Dear [redacted],I do apologize that our service company failed to contact you. I have submitted a refund back to you. It will be a full refund, you should see it the end of next week.

Hi, I apologize for the inconvenience with your unit. I have setup service. Service #[redacted] you should be contacted no later than 5 business days. I have also setup parts to fix the noise issue [redacted]. They should get there this week. If you do not get call at the end of the week please...

call customer service. I have noted the file to make sure you get taken care of. Sincerely Justin L[redacted].

Dear [redacted], I am sorry for the confusion on the cancelation of your order. I have spoken to returns and they will do a full refund for you. Please allow up to 10 business days.

Dear [redacted],I apologize that it did not delivered on the 22nd. I see that you have received the unit on the 24th. Sorry for the delay on getting your unit.

Dear [redacted], I want to apologize for how long your refund is taking. I have been informed our billings department is reaching out to your bank to verify, if you refund went through or not. Once we get a reply from them, we will either have found where the refund went, or we will cut a...

check for you. I am again sorry for how long this is taking. Please allow us a little more time, and we should be able to resolve this.

Dear [redacted], I am so sorry for all the issues you have had with your machine. I see you have been working with lanisa. Was she able to resolve everything for you? If you still need please let me know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
If I don't receive the additional money that is owed by next Friday, like the company promised me, I will contact you once again. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

dear [redacted],I apologize for the issue's you have had. I have looked over your file and do sincerely apologize. What I would like to do is go with the parts and service that has been setup. If this fails again, we will do replacement or refund. I will note the account, to...

sure this happens for you. Please let me know if this sufficient.

Dear [redacted],I want to apologize for the problems that you are having with your machine. After reviewing your account and the photos that you have sent over to our customer service team, it does show that the frame on your machine is damaged. This is not something that can be fixed with parts,...

so we will be sending you out a new machine free of charge. You will be contacted by our product replacement department via email within 72 business hours with the next steps in getting your machine replaced. I have also requested that they remove your current machine from your home. If you have any questions you can contact me directly at kylee.f[redacted]@iconfitness.com.

Dear Dr. [redacted], After reviewing your account, I see that the part needed in order to fix your machine is no longer produced. Because your machine was produced in 2013, we will need a copy of your proof of purchase to verify that it is still under warranty. Once we have a copy of...

your proof of purchase, we can look into some options for you.

Dear [redacted], I am so sorry for you experience with your machine. I am glad we have been able to get replacement setup for you. If there is anything else you need, please let me know.

Dear [redacted],I have sent your complaint to our Billings/Returns manager. You should hear from them today or tomorrow. I apologize for the issues you have been having with your machine. Please let me know if you get contacted.

Dear [redacted], I apologize for the confusion, please send your contact info and machine to [redacted]. Please provide a in-depth description, on the issues with the unit. Please let me know if you have more questions.