Icon Health and Fitness

Dear *** ***, I want to apologize for all time it has taken to get you your refundI see the manager of returns, is pushing it as "hot"You should have the refund no later by Friday next weekPlease let me know if you don't see it

Dear *** * ***, I am sorry we are having this confusion over your loan termsPlease email me your paper work you receivedMy email is Justin.l***@iconfitness.com

Complaint: ***
I am rejecting this response because: The tech came out and said he fixed the issueLast time he came he said he was unable to because the frame is bentHe said he had to use a hammerThe fan still does not work however even with a brand new console
Sincerely,
*** ***

Dear *** * ***, I want to apologize that our customer service was unable to get your machine fixedI have gone over your account, and I am ordering you a new consoleThe console is going to be built here in UtahWe want to make sure its will be working perfect for youThis will add a few
days before it shipsOnce it ships you will get a email with the tracking infoIf you need more assistance please let us know

Dear ***,You should have you refundPlease check and inform me that it I has happened thank you

Complaint: ***
I am rejecting this response because:
About weeks ago I filed a complaint,!this is number twoThis sham of a company said in a letter back to you, the Revdex.com, that they would refund the charge for iFit that I was shamed into purchasingInstead of refunding it as said in letter to Revdex.com they ADDED ANOTHER charge!!!! I now have TWO charges on my account! I have screen shots of chats with rep telling me to just contact him right away if I decided I did not want this iFit, this rep does not seem to existThis company has lied to me AND to the Revdex.com !!!! It is a complete and utter shamLook up my old complaint.I will not pay ONE DIME on my bill until these charges are removedNor will I pay a late fee as bill is dueI want the TWO charges GONEThis bill can sit unpaid until this is RESOLVED.Sincerely,
*** ***

HI,I apologize for the inconvience on the refundIt looks like the request to refund the proper amount has been submittedYou should see the refund back in your account soonIf you do not see it in weeks please let us know thanks

Dear *** *** ***,I do apologize that you have not received a refund yetI have talked to our billings deptabout your situationThey are pushing you credit back to you as fast as they canYou should see it at the end of this week, possibly start of next weekI do apologize for this
inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Machine repaired with NON-STANDARD toolsRequesting a FULL REFUNDTotal and complete distrust in doing any further business with this companyTechnician verified product and assembly errors that the frame is indeed 1/4" offTechnician used impact driver and pry bar to align roller to fixed position on the frame, completely unorthodoxQuality and integrity of this product is completely unacceptableStanding firm for return of product and a full refund of payments made to PayPalMy concerns are also being filed with The Consumer Products Safety CommissionFull video of technician use of pry bar and impact driver available upon request. Regards,*** *** * *** *** ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: throughout my email correspondence with Customer Support no one
identified themselves by nameIt sounds also like I have communicated with more than one support agent, since they repeated the same instruction to me, without reading my previous correspondenceThe last email correspondence I received from Customer Support was an email stating that a "wire, harness," was being sent to me, but it did not come with a tracking number, only a note that it could take up to days before the item would be sent and up to days to arrive, after mailingAs a result, I will have to call their Customer Service number in order to find out if the replacement wire has been sentI received a call from a technician yesterday, who said that I should give him a call when I received the replacement wireDid this person who responded from Icon about my complaint even check whether the replacement wire has been sent? Give me a direct contact to Icon, who is actually tracking the progress of my repairOtherwise, their response is meaningless
Sincerely,
Marji L***

Dear *** ***, I apologize again for all the issue's on getting your machine delivered and assembledThe tech has emailed you and, will come install the machinePlease let me know if something doesn't go as planned

Hello ***, I just checked the status of your refund and it looks like it is right on track to be completed within the business days you were quoted

Dear *** ***, I apologize for the delay on getting you the new consoleI see that we are building a new one for youThis may take a little timeI will watch this, If it becomes far to long I can look into other means on resolving this for youI do apologize for this and thank you for your
patience

Dear *** ***, I apologize for the time it took to get your machine fixedI have been informed the tech has been out there and has fixed the unitPlease let me know if it is up an runningFor the extended warranty, I would need you to call the extended warranty companyTheir # is
###-###-####I do apologize for the delays

Complaint: ***
I am rejecting this
response because: For the past three weeks they have told me the exact same thing, it will be handled by X date then nothing happens and I call in again and again and again now I am being charged interest on this piece of equipment that does not work they have refused to give me a refund until its picked up by THEIR company, however their company for close to a month now has been "arranging" for pick upThis has gone on long enoughThey need to pick up now and issue the refund
Sincerely,
*** ***

Dear *** ***,I apologie that the part was out of stockIt looks like the part shipped on the 14thYou should have it any day nowI am ordering you a floor mat for the inconvenienceI sincerely apologize for the delay

Dear *** ***, Can you let us know if you were able to get a receipt? Once we get it, we will replace your unit for you

Dear Mr***,I apologize for the delays, what I am doing is having a tech contact youI have also sent some parts I think could fix the issueI expedited the order ***Lets have this tech give it try, if it doesn't work we can look at the other options

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I have obtained what I wanted elsewhere for a lot less and it will be delivered this week. I will not do business with Icon Fitness in the future. You may close this complaint. *** ***

Complaint: ***
I am rejecting this response because: THey sent a reply without any way to contact themThat is the complaint I haveNo email, not return phone call, nothingBelow is the info I have submitted several times. Case details Case description The left step wobbles side to sideThe right one is nice and stableIt makes it very hard to enjoy because if does it every few steps and I have to focus on keeping my leg straightIt also makes squeaking noises. Case submitted by: *** *** Contact phone number: +*** *** Contact email: *** Product Details Product Family NORDICTRACK - ELLIPTICAL Model / SKU Serial Number GG250GPurchased At SEARS
Sincerely,
*** ***