Icon Health and Fitness

Complaint: ***
I am rejecting this response because:I have not heard back as to what they are going to do for me
Sincerely,
*** ***

Dear Mrs*** ***, I want to apologize for the poor experience that you have had with your companyAfter reviewing your account, it shows that we were able to get Fortiva to accept the credit for the full refund on 3/05/Please allow them 3-business days to reflect the amount on your
account

Hi,I am having our best representative calling youHe will make sure everything is taken care of for youPlease let me know if you need anything elseSorry for the inconveniences

The app was released and the customer should be able to use itI just emailed her to extend her ifit

Dear ***,I apologize that your machine has stopped workingUnfortunately since you are no longer under warranty we cannot send serviceI will offer the part for freeThis part is the most expensive part of the machineI know you want serviceWe do not offer free service since it
subcontracted, they set the pricesIf you want the part let me knowI do apologize for this

Dear ***I have added the year of ifit to your accountTheir # is ###-###-####Please let me know if you need anything else

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do NOT wish to have any subscription as I have NO confidence in this company's ability to deliverI would like a check mailed to me at the below address in the amount of $being this was financed thru Pay Pal/Bill me Later which I also had issues with as I was told months no interest yet my statement read free interest for months and had to fight to get that cleared upI was never able to set up an account and never logged a single minute on the appI tried to set up bobapple or something like that, but really do not recallThe order was placed in my wifes name who is currently ill with a heart condition hence I am doing this in her steadI am the one that uses both machines we bought.I would just like to know why emails and even letters to your company go unanswered??? If you are going to sell to teh public then at least service them or go out of business...Revdex.com- I will be 100% satisfied when my check arrives as promised...thank youThank you*** & *** *** *** *** *** ** ***
Sincerely,
*** ***

Dear *** ***,I apologize that we have not gotten your machine fixed yetI see and order has been placed for a replacement latchI have now setup a service tech to contact youYou should hear from him no longer than business daysThe service order # is ***I do apologize for the
inconvenience of all this

Dear *** ***, I do apologize that the agents failed to see the extra days on the warrantyI have no problem getting your machine repaired for youJust a couple questions, what is the model # and version# from the manualI want to verify before I send partsalso what is wrong with
the unitI need to give a description to the techPlease let me know so I can get this ordered for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey are asking to keep the case openI agree with that. I got credit for $but I am still waiting for the rest, $I am assuming, this should be put into my bank account soonPlease keep this case openThank you.
Sincerely,
*** ***

Dear *** ***, I want to apologize for how long it is taking for your machineI have sent your info to a returns agentThey will be contacting you today or tomorrowI would like also let you know the machine is in texasSo if you do wish to keep it, ask the agent to get it delivery
expeditedIf you need anything else please let me know

Dear *** ***,I can understand your frustration with your new machine to have issues so quickThe tech should be contacting you tomorrowIf the tech is still un able to fix the unit we can look into getting a replacement for youWe want to get this resolved for youPlease let me know if you get contacted tomorrow

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe additional credit has been posted to my account
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have been waiting for days for someone from the service department to contact me. I was told yesterday by customer service that I would be contacted by the end of business yesterday-was not contacted, called again this morning and was told it would take another hours for someone to contact me. I have been getting the runaround for over a month and I am out a lot of money for the extended warranty that seems to be nothing and a lot for a treadmill that I am afraid to use due to the fact it may have been assembled wrong. I don't want a mat nor do I want the lube. I JUST WANT MY TREADMILL FIXED. I told the customer service person this morning that if I didn't have arrangements made for someone to come and fix my treadmill by the end of the week I wanted a refund.
Sincerely,
Tammy T***

Complaint: ***
I am rejecting this response because: The company has promised to order
replacement parts and have a service tech come to my house and install replacement parts. I will be OK with this once it is complete to my satisfaction. Since this will more than likely extend past your calendar day deadline, I wanted you to know that I will inform you after the parts are installed to my satisfaction. As yet, I do not have a definite time for when this will happen
Sincerely,
Frank C***

Dear *** ***,I apologize for the lack of service from our companyI am going to call you and get that motor order for you

Dear *** ***,I have sent your info over to our product replacement teamYou should receive and email with steps to complete, to get your replacement unitI do apologize for the inconveniences with your unit

Complaint: ***
I am rejecting this response because: I
received a letter from Pay Pal Credit that stated I was charged a total of $1768.89, by Nordictrack.comThe entire amount must be refunded before I accept the offerIf the company agrees on that total amount, then I will consider the issue resolved
Sincerely,
*** ***

Dear *** ***,I do apologize this has been going on for so longI am waiting for a response over trucking company's on thisDo you have pictures of the damage from your end? If you do please email them to ***@iconfitness.comI am working diligently on this for youPlease let me
know if there is more I need

Dear *** ***,I have spoken with our Product Replacement department and they stated that they made a typo on the check request that they sent in, which caused your refund to be shortI have gone ahead and issued a new request for the $that you are missing, please allow 4-weeks for this
to arriveSorry for any inconveniences this has caused you