Icon Health and Fitness

Hello ***, We are more than happy to give you a credit towards the price of a new machine, please let me know which machine you would like.Kylee F* kylee.F*iconfitness.com

Dear *** * ***,I want to apologize for all the troubles this order has causedI want to find out if you have been contacted yet by the return truck?

Dear *** ***, I apologize for the miss communication, free assembly has been approved for your replacementPlease let me know if you need anything else

Dear *** ***,I apologize that there was a delay on your orderI see it is scheduled for today to be deliveredLet me know if it doesI can give you back for the inconvenience

Dear *** ***, I want to apologize for the lack of customer support on our sideI apologize that we have not been bale to help you properlyI have submitted a credit return to youYou should see it by the end of the weekI do apologize for this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for approving the refundI will be awaiting your email on Monday.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me so long as I get the bikeI have received a shipping notification so it appears everything is OKMy issues weren't so much waiting it was being lied to by whomever was emailing meEvery time I emailed they said it was shippingI was never told there was an issue with the bikes.
Sincerely,
*** ***

Dear *** * ***, I want to apologize for all the hassle you have had with your machineI am also sorry for how long it has taken to get the partsThe last part has been sent an is on its wayI would love to setup a free service tech to come install the parts, and to make sure the machine
is working rightIf you want the tech please let me knowI also have went over your email chain, I apologize for how long it took to get helpI have sent this to the manger of customer carePlease let me know about the tech and anything else thanks

Dear ***,I apologize that this hasn't been a pleasant experience for youI talked to the returns manager about getting your refundI was stated it was going to be a escalated creditWhich means you should see if by the end of this weekIt usually is the next day, I am just quoting the lost
time periodIf you do not see it by Friday please let me knowI really do apologize for this

Dear *** ***, I'm sorry for all the trouble you have had with your machineI have spoken to UTS, and they will be replacing your machinePlease call them at 800-677-If you have any more questions or concerns please let me know

Complaint: ***
I am rejecting this response because:The company called but they still have not arranged to come out to do the move and assemblyThey stated that they needed to find a third person to lift the 250+ lbpiece of equipment, and I have not heard back from them again
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because the response did not meet my criteria for resolution I kindly request that confirmation of a full refund including all ancillary fees be addressed
Sincerely,
*** ***

Dear *** ***,I want to apologize for are hold times when you calledI have submitted for a full refund for youYou should see it in a couple weeksI do apologize for the delay on all this

Dear ***,I apologize for the lack responseWe have been reaching this issueWe have been informed from out Attorney for you to contact himHis Email is ***@iconfitness.comHe will be able to get this resolved for youI apologize again for the delay

Dear *** ***, I am sorry we didn't send service with your new motorIt looks like an agent set it up todayYou should here from the tech anytime this weekIf you do not here from him please let me know

Working through my personal emailLooking at replacement or possible refund

Dear *** * ***, I do apologize you haven't heard back from our customer serviceWhile researching your account, I see you are an apartment complexUnder our warranty terms, apartment complex's void themThis being because the unit wasn't made for heavy useI will order the motor for,
since we did fail to respondJust to let you know that the warranty will be voidedThe order # is ***, please allow up to business days

Dear *** *** ***, I am sorry for the confusion on thisThe machine should not be located in the garage, this falls under the warranty terms" This warranty will automatically be voided if the product is used as a store display model, if the product is purchased or transported
outside the USA, if all instructions in this manual are not followed, if the product is abused or improperly or abnormally used." The precautions page are instructions that need to be followedWe do understand that its hard to know this when you purchase a unitSo when we do find it is in a garage, we request to be put back into a houseOnce it is in the house we will warranty the productIf request it to still remain in the garagePlease provide pictures of the garage, we then can evaluate if the conditions are sufficient for are machinePlease send pictures to Justin.l***@iconfitness.comPlease let me know if you have more concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and In the spirit of cooperation I will CONDITIONALLY accept this response pending the follactions on your end If my treadmill issue is not resolved within the next days-- and with NO additional cost to me (I am already out an additional $for a service call that couldn't be completed due to your part order error) then I will resume pursuing my request for a refund on my treadmill purchase
Sincerely
*** ***

Dear *** ***, I am sorry for the how the repairs are goingI am going to proceed with a replacement of the unitYou will receive and email from out Replacement DeptIf you don't get one by Monday let me know