Icon Health and Fitness

I have received your complaint on the Revdex.comI am sorry for theinconvenience you are receivingI have setup a new motor to ship outimmediatelyI have increased shipping, it should be here this weekI have leta technician know about itI have as well included a floor matt and lube kitfor the
inconvenienceI will also reset your warranty once the machine isrepairedI apologize again for the in convinces you have received from ourcustomer serviceTell us why here

Dear *** ***,Sorry that this has taken so long to get your machine to youI see it should be delivered the 29thLet me know if this happens or not

Dear *** ***, I am sorry that we didn't honor are wordI gave the okay sell you service at that priceA agent of ours is going to reach out to you to set it up

Dear *** ***, I apologize that the machine came with hardware missing from itI also apologize for how long it has takenWe have started a refund for your product, as you requestedWhat we do when there is an inconvenience, is give you some precent back on your orderSince you have
requested a full refund, we will not be able to do such creditIf you want to reorder your machine, we would be able to work out some discount for you

Dear *** * ***,I apologize for the late responseI have looked into you account and see we have given back, plus year ext warranty and year ifitIf you still want I can have Nicole call youI do apologize for the delay in the my response

Dear Mrs*** * ***, I want to apologize for the delay in your service visit, I see on your account that the tech was able to make it out to your home on 3/29/and got the machine fixedIf you have any further questions, please let us know

I apologize for the inconvenience for your issue'sI have listened to the call and help train mark to better serve our customersI have notice you are going through our Returns DeptI have given your info to SandraShe is a one of our best agents in returnsShe will be able to get your refund
setupI would offer if possibleWe would love to get a tech and fix this issue for youPlease let me know if you would take our apology and let us fix this issue

Dear ***,I apologize for the wait times and lack of serviceI know we have been busy, but we should of responded backI can take care of youWhat are the exact issue's you are having with your unit? With this information I can get service and parts out to youPlease let me know thanks

Dear *** ***, I apologize you haven't been helped yetI have ordered incline motor to you houseIt is going UPS blue label (day)I have also setup a service tech to contact youYou should get a call next week from the techI do apologize for the delay on getting your machine fixed for
youPlease let me know if you need anything else

Complaint: ***
Please be advised I do not agree with or even understand their answer that I am supposed to contact some person at Sears.(Sears employs thousands of people!) First they already told Sears they would do nothing which caused me to buy another unit Then after I expressed my dissatisfaction they agreed to do something but I already had another unit Now they are telling me to go back to Sears but they are the manufacturer and it was a manufacturing defect(confirmed by the Sears tech/agent).I will settle this for the $which I still have in the other unit If not please have them send me their President's contact info with the mat they offered to finalize a settlement Thank you.*** ***,Esq.*** *** *** ** ***

Dear *** * ***, I want to apologize that for the delivery issue'sWhile looking into your account I see you chose a refundIs this what you want to have? If not we can reorder you a machineAlso it look likes that MXD is the only company delivering in your areaPlease let me know what
I can do to help you

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I do not know why it took so long, but I did receive the part
and appreciate the response.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Everything is settledThank you for all of your help.*** ***Sent from my iPhone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com: My username is "***".
Sincerely,
*** ***

Hi,The machine was reorderedIt is being shipped out todayI do apologize for the delay on receiving your machineYou should receive an email with tracking info when the truck hits its first docking station

Dear *** * ***,I apologize we have not been able to get your machine repaired in a timely fashionI do apologize for thisWhat I did was send your information to our Product Resolution teamThey handle any replacements and possible returnsyou should receive an email today from themI am
sorry for the lack service, we have given you

Complaint: ***
I am rejecting this response because: After all the trouble, time and deceitfulness I have gone through with your company, a measly 20% seemed adequateAll this considering initially your rep, coincidentally the same one who lied initially to me starting this whole thing, said 5% is all you could offer. Than ....AFTER I said "no, please continue with the cancellation process", she says..."oh...we will be willing to give you 10% off". I told her I had to think about it due to finding a "company" that would work with me and not practice the same procedures as your rep did with meSo......I call back and after extremely careful consideration, decide that I would definitely accept your treadmill.This after even all the issues Ive had and tricks that were attempted to be pulled by the rep, with one stipulation, 20%. After being on hold for minutes, another rep comes on and says the highest you can go will be 15%. Great! Lose a sale with a potential client after putting him through countless issues, with not even as much as an apology.If you can do the 20%, Great! I will gladly accept, utilize and love to experience the equipment Ive heard so much great news about.If not, thank you for your service, Ive been a dedicated customer of NordicTrack for over 10years (owning pieces of your equipment and raving about the experience ive had with them)
Sincerely,
William G***

Dear *** * ***I apologize for the inconvenience with broken pulse barI do have a tracking #*** for youIt is going Blue label, so it should be there WednesdayPlease let me know how the part goesIf you have anymore issues please email Justin.l***@iconfitness.com
or reply back here

Dear *** ***, I am sorry for how long this has taken, it looks like a replacement is being done for youDo you have more questions?