Icon Health and Fitness

Dear *** ***, I apologize for the wrong information, I don't do much with machine ordersI am seeing there is a scheduled delivery for todayPlease let me know if this happens

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as the unit continues to work, with the one exception listed below.I have also asked the business to restart both my manfacturer's warranty and extended warranty to make up for time lost with a defective unitThey have agreed to do so, and I am now waiting to see evidence of that in my Registered Products section of their website
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The c clamp is on the front end of the bike and I asked Tom D*** if he could replace the screw that was brokenHe said he could not because he did not have a work order for that part, the time it has taken me to get the squeeking fixed I placed a c clamp to hold the upper front endIt does not have anything to do with the squeekingIf you decline on the warranty you will receive the bike back and I will go on every internet I know and let them know the service I received and the fact that you are not honoring the warrantyThe product was good however the service for repair is not, Tom D*** did not even attempt to ride the bike to hear the squeakWhat a lame technicianMy friend was at the house and requested him to ride the bikeHe probably showed up and had an attitude because I went to the Revdex.com of Ogden, now its a warranty issueWhy did he not tell you that the c clamps were intact the first visit he made to my house, the C clamp was on at that timeI don't get itThe c clamp literally has nothing to do with the squeak in the rear endPoor technicianI will send the bike back to your company piece by piece
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as my $is refunded quickly via check to *** *** ** *** ** ***
Sincerely,
*** ***

Dear *** (***) ***,I apologize you have not received your unit yetI looked this up for you and I see it was loaded on the truck todayI should be able to get you a tracking # next weekSo sorry for the delay

Dear *** ***, I want to apologize for how long it has taken to repair your machineI can tell over the notes we have dropped the ball on thisI see went sent a control board and setup servicePlease allow us to try to fix it one more timeIf the tech is still unable, email me at
Justin.l***@iconfitness.comAt that point we can look into replacements

Complaint: ***
I am rejecting this response because: It does not matter where I bought the machine What matters is that Pro-Form advertised the treadmill as having great cushioning Pro-Form was deceptive in their advertising and the advertising is false I am still entitled to a refund on the delivery and pickup of the treadmill
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Per message was told to respond to keep openThanks
Sincerely,
*** ***

Dear *** ***, I am sorry we were hard to get a hold ofI put in a credit request for the full amountPlease allow up to weeks to see it

Dear *** * ***, I am sorry for the inconivnece on returning your machineWe quote day business days as a maximum, it usually doesn't take that longI have put in a request to speed up the refund, you should see if no later than next week

Revdex.com:
Thank you for reaching out.I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me That is assuming that the product resolution team will work towards getting a replacement treadmill if the current pending parts order & next technician are unable to repair it in this one final visit.Again, I am willing to pay a portion of the cost of a new treadmill if necessary
Sincerely,
* ***

Dear *** ***, I want to apologize that you had so many issues with your machineI am glad we were able to replace it for youI want to also apologize that one of agents, did not tell you the right info on warranty transfersaccording to the terms on the UTS warranty, any machine
that is upgraded, will not be able to transfer a warrantyAlso if since you have had services under the UTS warranty, they will be deducted from the refundI have spoken to UTS, and they say no refund would be available, because of the deductionsI really am sorry that we can not get you the extended warrantyIf there was more to be done I would

Dear *** * ***,I apologize for all the inconveniences you have gone throughI am going to have a returns agent contact you start of next weekSo please look for the callI do apologzie for all this

Dear ***,I apologize that we haven't delivered your unit yetI have sent this information to our manager over the billing and returnsThey will be contacting you with information on when you should receive your unitThey also will make sure to follow through on this for youI do apologize that
this issue has happenedYou should hear from them today or tomorrow

Dear *** ***, I am sorry you have not received the money, I have been informed it cleared us yesterdayThis means any day you should have it

Dear ** ***, I am sorry your machine is not workingI have placed and order for a new controllerIt should be there no later than business daysI also setup service, you will have a call from them within business daysPlease let me know if you need anything else

Dear *** *** , I apologize the machine failed to reach youWe have been informed that the machine was lost in shippingWe are doing a refund for you right nowYou should see it within 5-business days

I would be fine with a phone call at this time as long as a resolve comes aboutI have been waiting for a phone call for over a month nowI do not wish to put my number on hereI am in your system as I have registered and have extended warranty purchasedBest hours would be 7:am until 8:pm EST

Dear *** * ***, I have sent your complaint over to the manager over billingsI have been told they will be contacting youlet me know if you don't hear from them in a few days