Icon Health and Fitness

Dear

Dear *** * ***, I am having a billings/return agent call youThey will be able to return, or tell you when your machine will arrivePlease expect a call anytime today

Dear *** ***, Unfortunately, TD Bank is the one that pulled your credit and they are a 3rd party companyYou will need to contact them directly in order to get any corrections done to your credit report

Dear *** ***,I do apologize for the inconvenience with our appI was told the app is suppose to be out by FridayPlease look for an app called IFIT BLEIf the app is not out, I will no problem doing a refund for you

Dear *** ***, I am sorry that our shipping's services were below parI see we are doing a full refund on everythingIF you still need help, please let me know. I will do whatever I can to resolve this

Dear *** ***, I am sorry that you were confused with the financing agreementThe agreement is setup between you and Fortiva (Vyze)You would need to speak to them about this issueBefore you agree on the credit, it states at the top if you qualified for the month financingIf you are
getting billed it could mean you didn't qualify for it and were given a basic credit, with interestPlease Call Fortiva, they should be able to help youTheir # is (800) 710-2961, please let me know how it goes

Complaint: ***
I am rejecting this response because: I did not receive a call on Monday as
was promised; no one has contacted me and now the bike that I purchased from them has broke, I am really upset with these companies and how they treat their clientsand the quality of their productsSince bike is broke (chain came apart) I should only be responsible for the shipping costs and I request they adjust this account accordingly, I have been under so much stress do to this I am now under Dr.'s care, this company should have to pay my medical costs, but I will agree to pay for shipping and get this settled once and for all
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I would like them to go ahead and ship two motors, using the fastest possible shippingPlease let me know as soon as the motors arrive, and when I can expect themThank you
Sincerely,
Carol S***

Dear *** * ***, I do apologize for the delay on getting your partThe good news it is shipping today or tomorrowI will let the tech know it is on its waySorry again for the delay

Dear *** * ***,I do apologize for the all the issues you have had with your machineI have sent this over to our PR deptThey will send you and email on the next steps to get it replacedI do apologize that you had to go through so much on this machinePlease let me know if you do
not receive the email tomorrow or Thursday

Dear *** ***, I want to apologize for all you have been through on your machineI see we have sent parts and service to repair the unitI want the tech to go out there, and see if he can repair itIf he fails to fix it we can look into replacementWe have to have at least
attempts at repair before replacementThere might be another way to get the unit replacedCan you let me know when you first contacted us? Also if it was within the first days, I should be able to get the unit replacedI do understand the frustration with all thisIf the tech is able to repair the unit, I will refund the white glove for the troubleLet me know if you have more questions

Dear *** ***, I apologize for the delay on the replyI am sending your info to our product resolution deptThey will contact you on how to replace or refund your machine

Warranty has been reset, and your ifit will now expire jan I apologize for all the issues you have had

Dear *** **, I am sorry that we don't have tracking #I do not know why there isn't one to give***This link shows it shipped on the 8th so it should be there any dayif you do not see it by Wednesday please let me know. I will make sure your taken care of

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I really appreciate your help!!!
Sincerely,
*** ***

Dear *** ***, I am really sorry for how this order has gone for youI see the machine is scheduled for the 18th, is this correct? For the extended warranty, when you register your machineIt will ask purchase date, put it as your day receivedThis will set the extended warranty for the proper time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We apologize for your frustration regarding this issueYou rile shows that per your email request on 6/15/a part order as well as a service with Fitness Shop was set upOnce this repair is completed we will add all down time back to your manufacture warrantyThank you

Dear *** * ***, I do apologize that we missed out on the 31st deadline you wantedI do see we have delivered the machine nowI apologize for the time it has taken to get your machineIf you have anymore questions please let me know

Dear *** ***, I want to apologize for the poor experience that you have had with our company up to this pointAfter reviewing your account, it shows that the tech is requesting multiple replacement parts, one being a new consoleUnfortunately, the console is on back order and we will
not receive a new shipment of them for another month. The best solution at this point would be to either send you a replacement bike or issue a full refundI will need a copy of your sears receipt in order to get the replacement/refund process startedPlease send it to kylee.f@iconfitness.com