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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Cheryl B***

Dear *** ***, I am sorry for the time it has taken to get a refundI see the refund has cleared usIt should be in you account later than FridayIf you don't see it please let me know

Complaint: ***
I am rejecting this response because:I have just received the box to return the item Once the item is taken apart and boxed, I am required to schedule a pick up time with UPS Once UPS delivers the defective merchandise to Nordictrack, according to their representatives, I will be waiting approximately weeks to be issued a refund Given their requirements, the return process will take about an additional weeks before they will give me my money back (for a defective item that they sent to me) This company has had my money for months, they have given me nothing but grief about returning their product, and IF they provide me a refund, it won't happen for another weeks, minimally I will not consider this case "resolved" until Nordictrack refunds my purchase price The only thing that will satisfy me at this point in time is if Nordictrack issues a FULL and IMMEDIATE refund I am quite obviously returning the product Their requirement that I wait this long after being jerked around for over a month already is inane
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I do, however wish to keep my complaint open until I have received the items. I have been told countless times since my order that the items I have been waiting on for months were sent or would be sent and they never were. In regards to the offer from the business, I would like the two (2) iFit HR's. One (1) in LG/XL in the Asphalt color and one in LG/XL in the Plum color
Sincerely,
*** ***

Dear *** (***) ***,I do aplogizd that we have not been able to assit you quicklyI have placed a new order for youOrder # ***For the old unit we are going to do a Destroy Authorization. If you would please remove and dispose of the unitI always suggest keeping it for
extra partsThank you

Dear *** ***, I want to apologize that you were charged for the ifitWe are doing a full refund on the 144, you should see it in business daysSince the 99$ one is so long ago we wont be able to refund itI would like to offer a free year for youThe app should be out and
working for you machinePlease let me know your user name, to add the time

Dear *** * ***, I want to apologize that our emails for customer service have failed to help you outI have forward this to our floor managerThe agents did not do what they were suppose to doSince the machine is far from the return period, we cannot do a replacementI can do a
replacement parts expedited, with a technician for youFrom the information I have gatherThat your incline motor is not workingIs the motor making noise? does it move at all? Answer those questions please and I get you up in running in no time

Complaint: ***
I am rejecting this response because: I have taken time to write Revdex.com and all of the worrying of me being charged this additional fee has been extremely stressful to meNow are you waiving the restocking fee and the freight fee? Ill just deny the order when it comes to my residence if that's the caseIm a disabled veteran and would likely "not" get it back in the box as it was if there is anything wrong with it and I return itNot to mention the customer service I received from your workersI do though appreciate your assistance and hopefully you'll help me out with any discounts on this machine if I keep it or credit me the full amount in the returnfeel free to contact me via telephone or email as well, but I would like to see the response here on Revdex.com due to future customers considering purchasing from you
Sincerely,
William G***

Dear ***,I apologize for the issue's you have had with your unitI have extended your warranty by a monthPlease let me know if you still are having issue's getting partsThanks

Dear Ms*** *** ***, I understand your frustrationI have let upper management know about the suggestionOur shipping is usually on a fair time scale, and sometimes they take long because of errorsI will give you a 10% return on your order for the inconvenienceYou should see it with business daysI am sorry that your machine was delayed

Dear *** ***,I am sorry that we have not been able to help you and for the long call timesCould please let me know what is going on with the unit? In need to know this so I can send a service tech outPlease reply back and I will get this resolved for you

Dear *** ***,I want to apologize that we have not been able to repair this unit in a timely mannerI have sent your info over to our Product Resolution teamThey will replace your unit for youPlease watch for a email from them with instructions on this process

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Dear Sir or Ma'am, Thank you for your email Feb, & its suggestion to refer my Complaint to Bed Bath & Beyond Following your advice, I contacted that shopTheir manager Rene E*** came to my apartment the next day with a colleague & a truckthey quickly removed the defective PRoFORM equipment whose noxious fumes I had been inhaling for more than five weeks Thank you for your assistance, Dr ** *** *** ** ***
Sincerely,
*** ** ***

Hi Tammy,We have spoken and I have put upgraded your shipping on parts and serviceI also have put a request from service to get taken care of in the fast way possiblePlease let me know if anything comes up, that I can help you with

Revdex.com:
Thank you so much for your assistance with this matterI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, due to my painful past experiences with the company, I would like a documentation of this warranty sent to me in writing--email is acceptableThat way, when the machine arrives and I call to register the warranty as I have been asked to, I will not get the run-around like the one I have had to go through this entire past year
Sincerely,
Osayi A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** * ***, I have submitted a credit request for the amount of You should see it within weeksI apologize for the delay and hassle

Dear *** * ***, I want to apologize for the delay in out parts and serviceI am getting a new board sent youYou should have it next weekI also setup service to come install the part for youPlease let me know if you have any questions

Dear *** ***, I will be approving for a refundI am going to be out of the office tomorrow and FridayExpect an email with more info on Monday

Dear *** * ***,I do apologize that we have failed to help you when you calledI have sent your info to our returns deptThey will be calling you today, no later than MondayI do apologize that it has taken this long to get your helpedPlease let me know if any thing else is needed