Icon Health and Fitness

A credit for the amount of $(the difference in amounts that you stated in your complaint) has been issuedThis will take up to days to reflect back onto your method of purchase

Dear *** ***,I want to apologize that are machined failed and put your through that situationWe do take anytime of fire very seriouslyI do see we are doing a replacement unit for youOn my end it looks like everything has been taken care ofIf there is something more your need let me know
and I will get it done for you

Dear ***,I am so sorry that you have not received your machine yetI would love to get his resolved for youPlease give me the best contact # and timeI will have someone call you and get your taken care of

Dear *** ***, I want to apologize for the poor experience that you have had with our companyI am unsure why the manager that you spoke with did not refund the iFit, but I have gone ahead and refunded it in fullThe reference number for this is ***, please allow business days for
this to reflect back onto your account

Dear *** ***, I am sorry for how long your repair is takingI have spoken to service and you will be call tomorrow or FridayIf you do not hear please let me knowI will get the machine as fixed as fast as I can

Dear ***,I have ordered the new unit for you with assemblyThe order # is ***It will ship this week once it does I will have a tracking # for youPlease let me know if you have received the refund yetThanks

Complaint: ***
I am rejecting this response because: thank youThey called me and said they had it on the 10th but can't deliver until the 18thThe lady said no way they can deliver soonerIs there anyway you can have them deliver at the beginning of the week since we have to make arrangements for them to come? The lady wasn't very pleasantI don't want to come off picky, but, I ordered this machine over months ago and paid a lot and it's frustrating that I can't use itI went to you guys because I wanted a reputable company and did read reviews but took a chance because you can't always believe what you readIt's unfortunate that I am in the same position.Thank you.
Sincerely,
*** ***

Dear *** * ***, I am so sorry that you have had to go through such a hassle to return the unitHave you been able to make the return? Please let me know, if not I can go talk to the manager in the returns dept

Dear *** ***,I apologize the part is on back orderWhat we are going to do to resolve thisIs were going to build on for youIt is being built and should ship out this weekFor the inconvenience I can set up a tech to come install the walking board for youLet me know if you want the tech
setup

Dear *** ***, I want to apologize for how you were treatedI have listen to the calls and I am so sorryThis has been reported to the manager over the floorI do see we finally setup service for youIf you still need help on getting the machine repaired please let me know

Dear *** ***,I fully understandI will email my contact at Revdex.com to place a hold on this

Dear *** ***, I am sorry for this charge, please email me personally at Justin.l***@iconfitness.comI am seeing billings is looking into thisAlso let me know what date did this pending appear?

Dear *** ***,I apologize that we have not been able to help youI am going to have a returns rep call youYou should get a call today or tomorrow from themSorry again for the inconvenience

Dear *** * ***, I am so sorry for thisI am taking this to our shipping managerThis should not of have happenedI see you requested a refund, I am sorry it had happenedThank you for notifying me on this

We are very sorry that service did not resolve your issueWe have submitted your file to our Product Resolution DepartmentThey will email further instruction regarding your requestThank you

Revdex.com:
The answer to the question is yes. The workout ends and the option to resume is given seconds after starting. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** **, I have found a console to be shipped to you asapYou should have it shipped next weekI see there is service setup for you, I will let them know about the consolePlease let me know if you need anything else

Dear *** ***, I want to apologize for the poor experience that you have had with our companyAfter reviewing your account, I do see that you spoke with our returns department on 3/13/and a refund less the shipping cost and restocking fee's has been issuedPlease allow days for
this refund to reflect back on your card

Complaint: ***
I am rejecting this response because: Today, June 2015, Luis, a technician, came to install the motor that had arrived at my home on June Luis immediately declared that the motor was not the problemHis diagnosis was a failed DisplayThe Display was not transmitting a signal to the motorFurther he diagnosed that the power input transformer was the incorrect modelMy unit was shipped with a 9V transformer but since my unit does not have a cooling fan it only requires a 6V TransformerFurther he says that it is "possible" that the 9V Transformer damaged the Display unitAgain, new parts were ordered and those parts will be sent to my home and a technician will be called to come and repair my unitThe projected time is 2-weeksPersonally I am ready for a refund and the manufacturer can come haul this thing away
Sincerely,
Michael ***

Hello Osayi,I apologize for the inconveniences you have hadI have made sure that your new unit will have the full warranty"ICON Health & Fitness, Inc(ICON) warrants this product to be free from defects in workmanship and material, under use and service conditionsThe frame is
warranted for a lifetimeParts are warrantedfor six (6) years from the date of purchaseLabor is warranted for three (3) years from the date of purchase." Please let me know if there is anything else I can do for you