Icon Health and Fitness

Dear *** ***, I am sorry that you have not been contacted by our pick up teamI have looked into your account, and it is stating your machine was picked up on the 17thCan you please verify this for me? Also it states your refund went through on the machineIt should be posted in your account within business day

Dear *** * ***, I want to apologize for this experience we put you throughI do see you called in for a refundI am sorry we were unable to get you your machine

Dear *** ***, I want to apologize that it has taken this long to get your machine fixedUnfortunately we are unable to replace your machineWhat I want to do is extended your warrantyI also have upgraded your shipping on the consoleWe will be getting the console within weeks
Once the console is there, we will have the tech come out and repair itI then have no problem extending your warranty for youSorry that we cannot replace your machine, but I will do whatever I can to help you

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have been told several times by this company that I will be refunded and nothing ever happens The resolution will only be satisfactory to me if indeed I see the refund in business days back to my account If not, I would like to proceed with the legal arbitration to resolve this matter Please do not close my complaint until this time period has passed to give the business an opportunity to make the refund to my account and for me to inform you if this has happened
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The company has requested the part #, S/N and description of the broken part:Model ***S/N ***part : wheel cap
Sincerely,
*** ***

Dear ***, My contact information is Email- ***@iconfitness.com Phone -###-###-####I would suggest using emailI am not always by my computer to answer callsPlease let me know if any other information is needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Hortense B***

I have spoken to ReturnsThey have promised me they will call youThey will make amends with your issuePlease let me know if they do not

I am sorry you had this extra chargeWe are going to get rid of the extra 217$ from the orderYou should see it off your account no later than business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,I have setup service and ordered the reprogramming cardThe service order # is ***, the company is called northern fitness solutionsThe part order # is ***, you should get it next weekLet me know when this fix's it so I can change your membership thanks!

Complaint: ***
I am rejecting this response because:the machine is still not fixedPlease just send a replacement.
Sincerely,
*** ***

Dear * ***,I apologize for the inconvenience we have put you throughWhat I would I like to do is to follow through with the last repairIf this fails to fix the unit, I will move your account over to our Product Resolution team

Complaint: ***
I am
rejecting this response because: I just received an email from A Icon Customer NoService representative telling me the machine has not shipped and again apologizing It seems that apologizing is one thing they do well I have been dealing with Icon for almost three months trying to get the defective machine replaced I have only broken promises, excuses and worthless apologies to show for the many hours spent on hold when I call and days spent between email responses I just want the machine delivered
Sincerely,
*** ***

Dear *** ** ***, I am sorry the bike is causing you to feel illI just have a question did you ever try to return it to bed bath and beyondSince you purchased it from them they should handle the return

Dear *** ***, I am so sorry that we failed to setup service for youService has been setup, the service order # is ***The company will be called NV CorpYou should get a call this week from them

Dear *** ** ***, I do apologize for the lack of response from usThe agent over your case was out sickWe have moved it over to AdamHe has told me he is replacing the watchPlease let me know if you need anything else

Complaint: ***
I am rejecting this response
because:While I understand the explanation, and have sent the product to you, I do not have a replacement at this time. If a replacement product is received, and functions properly, I will close the complaint with appropriate comments. It is just a bit early to accept the solution
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I refuse to pay a 15% re-stocking fee ($88.00), as it is the most expensive part on the treadmill, and I only ordered it per technician's recommendation. This is a scam
Sincerely,
*** ***