Icon Health and Fitness

*** ***, I apologize for the confusion, but we do not make the productUnfortunately I do not know who does etherI found their contact info here https://www.sitncycle.com/b5/contactSorry again for any confusion

Dear *** ***, I am so sorry you haven't received your vuesWhich vues do you want? (colors/size)Since it has been so long I am also willing to of HR's instead for the inconvenienceLet me know which you would like

Dear *** ***, I can understand you want to wait for the product firstPlease let me know how everything works out for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
However, I have yet to hear back from anyone in regarding how I will be compensated for the inconvenience. I finally heard from the delivery guy today July 10th, and he said he wouldn't be able to deliver my treadmill till next weekSo again, I'm still left waiting, without the product I purchased
Sincerely,
Sarah C***

Dear *** * ***,I do apologize that your unit stopped working for youI want I am to see is that you returned the unitI do apologize that you have had issue's with the machine

Dear *** *** I have approved for a Product Resolution for youYou will receive an email stating on getting a replacement or refundIf you do not see an email by Friday let me know thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like the company to immediately process the $refund that they have offered The technician is to come to finish repairs this Friday, February 3rd Thank you for your responding to my complaint.
Sincerely,
*** ***

Dear *** ***, I want to apologize that we failed to get you your machineI would love to get you your machineIt looks like it was lost in transitI can order you a new one and give you a 100$ off for the troubleIf you still want return please reply and said you want refund

Dear *** ***, I understand your frustration with all thisI have closed the case against youYou no longer need to worry about paying for the product againPlease let me know if you need anything else

Dear *** * ***,
I do apologize for the time it has taken to get your machine fixedI do see the belt has shipped and you should have itHave you been able to setup the tech to come back out? I am sorry that are pars were out of stock, we now have stockIf any more parts are needed I
will expedite them forPlease let me know if you anything else

Dear *** ***, I apologize that we have not been here to help youI have setup parts and service for your machineI am sending the parts that I think are the most likely defectiveYou should get them this weekThey are shipping from Logan UtYou should hear from a tech this week as
wellSorry for the inconvenience with your machine not working

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because it is unclear in your response if you will pay for the return shipping as well In a follow up message received from a representative earlier in the week, your company said I would have to pay for return shipping and restocking which is going to be close to the cost of the machine itself, leaving me out a lot of money for a returned order I called to cancel before it shipped It feels like you're giving me no choice but to accept this order, or pay the same amount of money for nothing
Sincerely,
*** ***

Dear *** ***, I want to apologize for the problems that you are having with your finance accountI have reviewed your account and it is shows that the $charges are no longer on thereIf you are still seeing them, please contact FORTIVA and let us know what charges they have on your account

Thank you, I appreciate that however, when will I receive it? The last time it took over a month? Is it standard shipping like the last time?Thank you-Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint:
***
I am rejecting this response because:The technician was out yesterday January 31, 2016...he has been out other times for the same issues and they continue to return within a week or soUntil we have used the machine consistently for at least a two week period and see that the habitual squeeking while running or walking on the treadmill has dissipated we will be keeping this complaint openThe lack pf response and ability to get a truthful answer from this company leads me to believe we will have continued issues if the problem comes backThe technician told me the day he called the company to check on the ETA of the parts they told him the parts were out of stock which was shortly after I filed the complaint and then all of a sudden they shipped the partsTerrible service for sureThe technician also told me that if the squeak returns, which sounds like a rusty hamster wheel to the tenth power, that he has done everything in his power to fix itI feel this treadmill is a lemon as we continue to have issuesWe just want to make sure that we do not get written off as we have been with past issues
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I do want a 10% discount to the credit card we paid with due to the damage because the treadmill was not installed correctly
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The response is not acceptable. It fails to address my complaint in any meaningful
way. I will only accept an offer that meets the requirements detailed in my complaint including that the company Expert Fitness is not allowed in my home and will not be used
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We did receive the email from them and have resolved our issueThank you for working to get this issue resolved
Sincerely,
*** ***