Icon Health and Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because: No information was included about how to contact the business with my ifit information. Additionally I have no idea when my treadmill will be working. They say one way or another it will be resolved sometime in the future, so I can't see where it can be resolved until it is fixed? Right now I have a year membership to ifit that I have paid for that is worthless. (at kquad) I would have bought the more expensive version with the map built in if I had known ahead that this one doesn't work.
Sincerely,
*** ***

Dear *** ***,I do apologize that this has happened to youI have no problem giving you a callPlease give me the best time to contact you

Dear *** ***, I see parts were ordered today for you to fix the unitI just upgraded the shipping to Blue Label, which is two dayI also setup a tech to come install the partsThe company is called Aatlantic Fitness Repair, you ill here from the within this weekPlease let me know if you need anything else

Dear *** ***,I am going to put a hold on this complaintOnce you receive the refund let me know

Complaint: ***
I am rejecting this response because: still nothing has been accomplished so I will keep refusing until job is done. No service agent has contacted me to schedule an appointment as was promised last week
Sincerely,
Tammy T***

Dear *** ***, I apologize you haven't gotten a responseWe are going to do the refund for the restocking feeYou should see it within business daysI am sorry for the inconvenience

Dear MR***,I do apologize that you have not received your unitI apologize that we have not be able to be much helpWith this we will upgrade you to the Here are the order #'s ***New order # ***You should receive a call next week with delivery times

Dear *** ***, I want to apologize for the poor experience that you have had with our company up to this pointUnfortunately, the bike that you purchased is a brand new bike that we just started to produce so we do not currently have a stock of itWe receive our first shipment of them at
the beginning of March and they are scheduled to ship out to customers on March 7th

Dear *** * ***,I just tried calling you to get this fixed for youHas your machine been delivered? If it has did we add assembly? Please let me know, so I can setup assembly for youI do feel bad that we didn't do this in the first place

Dear *** * ***, I apologize for the delay in your partIt looks like it is ready for shipmentYou should receive an email that is shipped today or MondayI will watch it as well to make sure we get this to youI am sorry for the delays

Dear *** ***, I am so sorry you haven't received it yetI have spoken to the returns deptIt has cleared us, yet the credit company that was used hasn't cleared itI am going to try to reach out to themI sent you and email with a picture to prove that it has cleared us

Dear *** *** ***, I want to apologize for the delay on getting your ifit fixedI am going to have the head ifit tech call youHe will be able to get this resolved for youYou will receive a call MondayPlease reply and let me know if there is a better day or timeI will make
sure you do not lose any ifit time from your subscription

Dear *** ***,I do apologize for the inconvenience of the app not being outI do have question on your machine, our records show the 995i has built in wifi and doesn't need the appCould you send me the model # of the machine to verify? Also the app has been released to android tabletsI have
no problem making this up to youPlease let me know the model # so I can proceed

Dear *** ***, I apologize for how long it has taken to get your machine fixedThe tech states he left you a voicemailCan you please verify this? If you haven't heard from himPlease provide me the best contact #At the end of the repair, I have no problem adding warranty time

Dear *** *,I do apologize that your machine is not working againWhat we can do is a one time repair at no cost to youSince your warranty terms are no longer in effect

Dear *** * ***, I want to apologize for how long service has taken to get your machine up and workingYou should be getting a call Monday or Tuesday, from the techIf you do not hear anything please let me knowWe may have to switch technician's for you

Dear *** ***, I have approved for the console to be taken from a new machineI also upgraded the shipping as wellYou should get the console by the end of the weekOnce the machine is up an working, please let me knowI will add the time on to your warranty

Dear *** ***,I apologize that it has taken this long to get your machine shippedI am do see it is shipping todayIf you go to NVClogistics.com and use this BOL # *** to track itI will see what I can do a refund on your shippingI will try to get you at least something

Complaint: ***
I am
rejecting this response because: the UTS response is vague. Their response indicates they will honor the warranties. However, I was asking for an exception to warranty to maintain the machines in my garage based on the following facts:1. UTS sales representatives never verbally briefed the warranty conditions to me prior to and/or after my purchase decision. 2. The machines have always been in my garage since their purchase. 3. UTS condoned the placement of the machines in the garage and have performed warranty service repairs on the machines inside the garage. UTS' initial response may be a miscommunication and in fact they do grant the exception to warranty policy I seek, however I would like UTS to contact me to discuss/clarify their response before I accept their decision
Sincerely,
*** ***