Icon Health and Fitness

Revdex.com:Thank you for your serviceI have received my refund and would like this complaint closedI would like to mention iFit’s response was improperly worded and nonsensicalThere was a statement that my money should be refunded and corrected in my accountBut said ...” your money should not be found in your account.” You would think that if a business has intent to do good business they should at least be careful enough check what they wrote makes any sense in reply to a letter from the Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear [redacted] , I apologize that you were never told the machine was out of stockI have spoken with billings and the order has been canceledYou should have the money back into your accountIf you need anything else please let me know

Hi,I apologize for the inconvenience you have received with your moduleI apologize for not being able to get customer service to helpI have ordered a replacement module for you and a free floor mattThe order # is [redacted] Please allow up to business daysIt will ship from UtahPlease let me know if you need anything the else thanks

Dear ***,I see the Emily has sent you a console with servicePlease let me know if this fixs the issue or notFor the inconvenience I will get you free ifitSo please let me know thank you

Dear [redacted] , I have passed your info to the manager of UTS, I have been to they have spoken with you. Please let me know if this has been resolved and is satisfactory.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the promised refund to my credit card today Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted] , I see that our Extended warranty department has contacted you and started the product replacement/ refund processIf you have any further questions, let us know

Dear [redacted] , I apologize that we have not given you the best customer service. I have ordered the motor for you. Order # is [redacted] . I do apologize that this has taken this long.

Dear [redacted] , I want to apologize for the delay in your creditThe remaining part of your credit has cleared through our company and is on track to be sent to the bank tonight (3/26/18)Please allow 3-business days for your bank to reflect this refund

Dear [redacted] , I apologize that this has happenedI have looked up the order and I have a tracking # for you [redacted] use this at ups.comI sincerely apologize this affected your Christmas

Dear [redacted] , We are going to send your info to our Product resolution teamYou will receive an email from them today or tomorrowIt will have instructions on getting the machine replaced or refunded

Dear [redacted] , I apologize that our technician did not come out quick enoughI have no problem resetting your warranty, for youAlso is your machine running now? If not let me know and I will do what ever I can to help you

Dear ***,I apologize for the wrong amount of funds going to youWe are submitting the proper amountPlease check today and tomorrow for the proper fundsPlease let me know tomorrowSorry for the frustrations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** PLEASE NOTE THE CREDIT CARD USED TO PURCHASE THE ITEM MAY NO LONGER BE VALID AS MOST OF MY CARDS WERE REISSUED AFTER A DATA BREACH. HERE IS MY ORDER INFO: OrderCityStatePart #DescriptionOrder QtyShip QtyOrder DateScheduled DateCarrierTracking #Order Status***,PROFORM LE TOUR DE FRANCE1.01.0-*** 1yr additional subscript.1.0-----Open Please have ICON contact me directly [email protected] and/or call to confirm refund information and credit card. ###-###-#### (# on order is ###-###-#### - home, but not used)
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: nothing has been resolved yetWaiting for the technician to call me back and schedule an appointment to fix the treadmillThis will be his third time coming here. Every time, I have to take a few hours off from work and every time I do that, I get grief from my supervisor. In addition, when I don't work, I don't get paid. Technicians should provide service at more flexible times (afternoon / evening hours and weekends). This problem has caused me loss of wages, not to mention not being able to work out since June and it's still not resolved
Sincerely,
*** ***

Dear *** * ***, I am sorry that this has happenedI am going to have a Billings agent call youYou should hear from them tomorrowIf you don't please email me at Justin.l***@iconfitness.com

On Monday 1/25, I received a call from Justin L/ Product Resolutions/Customer
Service Coach/ Project Manager/Complaints Handler/ EXTregarding this case. I explained the entire history of failed attempts to resolve my pending return and refund with Icon Fitness. Justin was apologetic about my experience and took immediate action to resolve the current RMA/Refund process. I received an e-mail from Justin and direct contact information so that he could be kept in the loop moving forward. He has assured me that the return process has been taken care of, and is scheduled for Friday 1/29. Additionally, he has started a "Hot Refund" request, meaning that Icon wil process an immediate refund of my entire purchase, rather than having to wait until my equipment arrives back at Icon's facilities in Utah. The actual refund may not be complete until the end of this week, but this will be much faster
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear ***, I have talked to the returns managerShe said we will waive all the returning fees and restocking feesWhen the product comes or when they call reject the orderOnce that happens you can call the billings deptTheir contact info is ###-###-####If you have any other questions
please let me know