Icon Health and Fitness

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] to refund the full amount of $1887.84, and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear ***, I see you have received the part that was out of stockCan you please affirm to this, also do you need anything else? I will help you as quick as I can

Dear [redacted] ***, I am sorry that your upset about the interest on the financingWhen you bought your unit an email was sent to youThe only way to get financing was selecting I agree to the emailOn the first page it tells you what you have been approved forSince you clicked on the I agree button, you accepted the termsYou are also out of the day return periodI am sorry, but you have agreed to all this terms, when you bought the unit

Dear [redacted] , I am so sorry that we failed to get you your machineI looks like the machine was lost in transitWhat I can do is get a new order put in ASAP for youThis order should take no longer than the business days quotedPlease let me know if you want to place a reorder

Dear [redacted] [redacted] , I understand the frustration with machine not working properlyI see we have service and parts on the wayWhat we need to do before replacement, is a repair one more timeIf the tech isn't able to fix it this time, we can proceed into replacementsMy direct email is Justin.l [redacted] @Iconfitness.com, let me know if the tech doesn't fix it

Dear [redacted] , I apologize for the issue's you have had with your unitI also apologize for the time to get your machine up an runningI have no problem getting you the parts AsapWas the part you are needing the rollers and belts? I just want to verify before I ship themOnce you let me know I will get those shipped the fast as possible

Dear [redacted] ***,I want to apologize for the poor customer service your have received. I have pull the call and listen to for quality purposes. I have sent it to the director of Customer Service. I do apologize for what happened. Since you purchased the machine from walmart we are unable to swap it... out for you. What I can do is send any parts and service expidted. I also can send a free floor matt for the inconvenience. Please let me know how your repair goes.

Dear [redacted] , Thanks for the emailWe are doing a full refund for youWe are adding it to our hot list, which means a quicker processPlease allow up to business for the refund to show If you don't message us through this, or the email I provided you to Justin

Dear [redacted] , I am sorry, I forgot to add my info. Justin.L [redacted] @iconfitness.com is my email. I'm looking your account and I see parts setup on the 11th. Was that agent able to resolve this for you? If not let me know.

Dear [redacted] , I am so sorry for the lack of information from usI see we are doing a credit of back to youHave you been informed when the units are coming in? Let me know what you like me to do for youI also have informed our marketing manger of the issueThank you for point this out

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However the main problem is that the ifit programme does not work as well as the machine being hard to use at resistance above If the technician can fix both the machine and the ifit programme then thats acceptableIf they simply replace the consule which has been done twice already without getting the ifit programme to work then say problem fixed which is whats happened for years then this will have to be delt with Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Justin from ICON Fitness called me on Thursday saying he'd give 10% refund & years of Ifit I've tried calling the number he left at ###-###-#### several times and all it does is ring, and get no voicemail Please provide convenient times in Central time zone that is convenient for me to call and get the details on how to obtain the 10% refund and years of iFit membership or an e-mail address that I can easier communicate with Justin or ICON Sincerely, [redacted]

Dear [redacted] , I do apologize for all you have gone through. I will go ahead and do a replacement. Please look for a email from out product resolutions team. You see it Monday, it will contain instructions on what to do. Please let me know if you have questions.

Dear [redacted] ***, I want to apologize that we haven't been answering your callsI have spoken to returns, and they will be calling you tomorrow

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory to me. I would prefer not to wait up to 30 days for my refund. Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The shipment did not show up on 12/22/as promised and I never heard anything from the shipper nor have I been told who the shipper isAfter today I will only accept a refund Sincerely, [redacted] ***

Dear [redacted] , I want to apologize for the lack of service from usI have submitted a work order for youYou should hear from the tech within business daysPlease let me know how the repair go's

Complaint: [redacted] I am rejecting this response because: I really want the x11iPlease find a company that will deliver it to meI live in a house in metro-Denver, COThis should not be a problemAlso, I should not be required to sign a waiver for damage done to my home for delivery There are not special circumstances here and Nordic Track should be able to find a company to deliver the product Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me But I'm not happy with the service because I need to wait until Oct for the tech to put the part Sincerely, [redacted] ***