Icon Health and Fitness

Dear [redacted] .You should see refund back on your card within this weekI apologize that we were unable to assist you on the phone

I have already received the treadmill so you do not need to refund me Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Dear [redacted] ,I do apologize that you have gone through so many motorsI see that were are suppose to receive them in tomorrowI am going to upgrade your shipping to BLIt will be a days shipping, you will also be able to track itIf the motor do not come in I have no problem looking into a replacement

Dear [redacted] , It looks like the process for the refund for the fee's is in process. You should have it no longer than 14 business days. If you do not see it please let us know thanks.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, as long as the service technician visit on 10/7/is completed as scheduled and the treadmill is repaired Sincerely, [redacted]

Dear [redacted] ***, I am sorry we were unable to help you when you calledI have let the manager over UTS know about this issueHe has told me he will contact you todayPlease let me know if you need anything else

Dear [redacted] , I want to apologize for the delay in receiving the rest of your refundIt looks like our computer system flagged part of the credit and it was put on holdI have gotten that information over to our credit department, please allow business days for that credit to reflect back to your account

Dear [redacted] ,I have submitted a credit return to your cardPlease allow upto weeks thanks

Dear [redacted] ,I apologize that you have not received your creditI am getting a refund submitted as "hot"This means it should be in your account by the end of the weekI am sorry that we haven't gotten this taken care of for you

Dear [redacted] , I want to apologize that we have failed to fix your machine in a timely mannerI have a couple questions, has a new tech gotten a hold of you? We were told two days ago he wouldI would like to get a tech out there at least one more time to get this fixedWe do have policy's if the machine isn't fixed, we can look into a return or refundWe just have to try a couple times to fix before we go to replacementsPlease let me know if you have been contacted, also thanks for your patience

Dear [redacted] **, I want to apologize for the poor experience that you have had with our companyAfter reviewing your account, it shows that your machine was removed from your home on 2/22/@ amNow that the machine is no longer in your possession, a refund has been issuedPlease allow business days for the refund to reflect back on your card

Dear [redacted] , I am sorry that this has taken so long, to get your machine fixedI see we have setup service for you, and they are not able to get a hold of youIf you can provide me with the best # form them to contact youAlso I have no problem extending your warranty for the months its been down

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very much to the Revdex.com for your assistance in reaching a resolution Sincerely, [redacted] ***

Dear [redacted] , I am so sorry for thisI'm going to talk to the finical to see if we can get the check cut quicker and sent to you ASAPPlease respond back to keep this open, when I have more info I will let you know

Complaint: [redacted] I am rejecting this response because: I am ready for arbitrationI have made several attempts to correct this situation [redacted] Sincerely, [redacted] ***

Dear [redacted] , I am sorry this has happenedI have let the manager of the billings department knowThey are going to get this fixed as fast at they can

Complaint: [redacted] I am rejecting this response because:I have not yet received the refund Sincerely, [redacted] ***

Dear [redacted] ***,I do apologize for the inconveniences we have put you throughI am sending you account to our product resolution departmentThey will send you an email on how to get the unit replaced or refundedIf you do not see it by Friday let me know

Dear [redacted] , I want to apologize for our delivery companyPlease send picture of the damage to Justin.l [redacted] @iconfitness.comI will speak to the shipping company to get you reimbursed

Dear [redacted] ***, I want to apologize for the delay in the delivery the part that you orderedIt does look like that part is still currently out of stock, but will ship out to you once we receive them.As for the refund that you have requested, because you have already received one of the parts you ordered, we will not be refunding the price that you paid for itHowever, I have submitted a partial refund for $27, this will cover more than the cost of the part that have not received, and half the shipping cost and the tax you paid on the order