Icon Health and Fitness

Dear [redacted] ,I do apologize that we have failed to help youI have no problem ordering you a replacement partWill you please tell me the key # from the manualI want to verify it before I order it for you

Dear [redacted] ***, I am so sorry for this, I have sent your info over to the manager over returnsThis should speed up the process on thisIf you would like I can have her call youPlease provide the best # and time to contact you

Dear [redacted] , I apologize for how long this has taken to be resolved for youWe have issued a refund for you machineWe have sent a request for a check to be made to repair your carpetPlease let me know when you receive these

Dear [redacted] ***, I want to apologize for the time your machine has been brokenI have sent your info to out product resolution departmentYou will receive and email today or tomorrowThe email will contain instructions on getting it replacedPlease let me know if you need anything else

Complaint: [redacted] I am rejecting this response because:The treadmill has still not been delivered Today I had to call Sid again as he never returned the voice mails I left Sid stated he and the shipping company would call me with an update It is 7pm eastern time; so 5pm central and I still have not heard from Sid DeDe from MXD (shipping company) called and said by 6pm the treadmill would be delivered to the warehouse (not my house) The white glove service then has 24-hours to call me to set up an installation appointment At this rate it will be mid January by the time I receive the treadmill.Please review with Sid, the shipping company (MXD), and the white glove service (All American Moving and Storage) before replying again.In my call with Sid he did offer me compensation for me now having to take time off work The amount he offered only covers half of the pay I will be missing in order to stay home for installation He stated that was all he was allowed to provide I hope you will be able to do better Sincerely, [redacted]

Dear [redacted] Per the terms of the agreement as well as the options that have been offered and provided to Mr [redacted] there is no refund amount due under the agreement as outlined in the previous response If the customer would like to have the agreement reinstated for the remainder of the service terms we will allow for a reversal We can also offer the customer an additional year of coverage for the time lapsed during this period of dispute so that the agreement would expire 10/24/

Dear [redacted] ,I do apologize that we failed to keep our promise of white gloveIt looks like an agent has done a refund with no feesYou should see the money back this weekI'm sorry for the inconvenience

Complaint: [redacted] I am rejecting this response because: The initial order was placed on 11/27/and after pursuing with so many people in ICON, courier companies, today after days your are informing me that new treadmill has been reorderedAs a damage for the time I spent on pursuing the issue and amount I am spending towards fitness center for me and my family, I demand $as penalty on ICON Health Sincerely, [redacted]

Hello ***, I have gotten in contact with the delivery company and unfortunately they have informed me that your machine has been lostAt this time, I can either go ahead and get a new machine ordered for you, or issue a full refundPlease let us know what you would like to do

Dear [redacted] , I will be extended it for how long your machine has been downOnce the machine is repaired, let me knowI will extend it in out system, then send proof of itIt looks like the only tech in the area is Mclain, I can see if a different tech within the company can comePlease email me in you have more questions Justin.l [redacted] @iconfitness.com

Dear [redacted] ,I want to apologize that you have had to go through all thisI want to get this fixed asap for youThe order had shipped the tracking # is belowI will also make sure service contacts you this weekPlease let me know if this dose not happenI really do apologize for all this, I want to make this right for you [redacted]

Dear [redacted] ,I would love to help you outI have a few questionsDid Sports Authority replace the machine or did us the manufacture? Also on the extended warranty, did you buy it from Sports Authority or through usI am unable to see the that this was done through usYou might need to talk to Sports Authority to get all this resolved, since they are the ones that you bought it through

Dear [redacted] ,I apologize for the inconvenience with contacting our returns departmentI have sent your info over to themYou should hear from them within a couple daysLet me know if you do not hear from them

Dear [redacted] , I am sorry our agent charged you for the serviceI have submitted a refund for you, it can take up to business days till you see itLet me know if you need anything else

Dear [redacted] , I want to start off by apologizing for the poor experience that you have had with our companyAfter reviewing your account I see that our tech company contacted you and scheduled an appointment for 4.28.18, is that correct? Please let us know how that visit goes, we will also watch for the tech to upload his notes regarding the visit

Mr [redacted] ,I want to apologize for the frustration this situation has caused youI have gone in and cleared all of your billing information on your iFit account, so you won't be billed againI have also issued a $credit back to your card, this will more than cover the amount that you were chargedThe reference number for this is [redacted] , please allow business days for this to reflect back to your card

Complaint: [redacted] I am rejecting this response because: To whom this may concern:As of today 3/19/I have not heard from Icon Fitness, they promised they would replace my treadmill with another one Therefore, I would like to re-open my case It has been more than weeks ago.Thank you, [redacted] Sincerely, [redacted] ***

Dear [redacted] ***, I want to apologize for the lack of software on your machineI have order for a full refund, in the fastest mannerYou should see you refund within business daysIf you need anymore help please let me know

Dear [redacted] ***,Let me know when your machine arrives and everything is okayI just want to make this smooth for you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still feel that it shouldn't have taken involving the Revdex.com to finally get a response from management at Icon Fitness after a month of attempts Sincerely, [redacted]