Icon Health and Fitness

I apologize for the inconvenience with your issuesI am having are best agent from returns call youI know they will take care of youPlease let me know if you need anything else thanks

Dear [redacted] , I do apologize for the inconvenience with your machine being downWhat I can do for you is replace your machineWe usually go with parts and service, but understand your needsI will approve replacement to be ordered for youPlease let me know if this is okay with youI will order it when I get a responseIf you want you can contact us to this email [redacted] , Let use know thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am hoping this new console will indeed fix the issues Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Donna-kay [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me pending they actually fix the the billing issues and I receive new documentation with the financing issues corrected I would prefer to speak with someone and have them reach out to me since I have tried multiple times and get no response Sincerely, [redacted]

We are unwilling to except this response until the machine has been fixed and the warranty has been extended in paper and received on our end Please advise in writing what the process is for extending the warranty and the dates of suchIn addition, we would liken a written copy of the "extended warranty" we chose to purchased from you and what items/service are covered Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me Sincerely, [redacted]

Dear [redacted] ,I apologize that we have not been helping youI would to replace the part for youIf you could provide me the key # from the manual I will order itIf you do not have your manual, please go to https://www.iconservice.com/ to download itThank you

Dear [redacted] ***,I apologize that you had to go through so much to get your machine replaced or refundedI am glad to see we were able to get your refundedIf you need anything please let me know

Dear [redacted] , I want to apologize for all the issues we have causedI had an agent reach out to you todayI was told they left you a messagePlease give us a call back so we can get your issue resolved

Complaint: [redacted] I am rejecting this response because:I still have not received a refund as of Monday, December 4th, 12:19PM CST Sincerely, [redacted]

Dear [redacted] , I am sorry that our assembly team did not do their jobI sent this to the returns managerExpect a call tomorrow from them, they will get you taken care of

Dear [redacted] ***, I apologize for the delay on your refundI do see it has been approved for refundYou need to call this # 1-866-896- They will be able to get this resolved for you

Dear [redacted] ,I have looked into why you are still being billedSo the credit went back to PAYPAL on the 18th from usI was told it can take up to business days to be done by PAYPALSo it should be done by the end of this week

Complaint: [redacted] I am rejecting this response because: Despite their telling me I should receive a call from a tech to schedule service I have not received a call from anyone and it has been days now They need to stand by their word when they say they will do something Sincerely, Francis ***

Dear [redacted] ***,I apologize with the time is has taken to repair your machineI have upgraded the shipping to the fastest possibleYou should see the part ship this weekI do apologize for thisI will watch your account as well to make sure it is fixed

Dear [redacted] , I have put a stop on the refundI do apologize that you had to go through all this for a machineI have put through a refund for the ifitSo you will be getting that for free for the inconveniencePlease let me know if you need anything else

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am receiving a refund for the machineThank you to all who assisted meThank you Icon for making it right with my family Sincerely, [redacted]

Dear [redacted] ***,I apologize for the delay of your refundI am having it processed ASAPYou should see the funds no later than FridayI do apologize that it has been such a delay

iI am not 100% sure of my ifit account name, however the email associated with my account was [redacted] This should be enough to find the information neededI do not know who I am speaking with however so I would appreciate an email at your earliest convenience for any future correspondenceThank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]