Icon Health and Fitness

Dear [redacted] , I am sorry that your refund hasn't getten back to youI have the latest notes here, stating "Set up customer # [redacted] with check request # [redacted] , and [redacted] with check request # [redacted] " You should see your check in the mail any dayIf you still don't see it in a few days please let me know

Dear [redacted] , I do apologize for how long your machine has not been workingI can do a refund for the productPlease email your receipt to [redacted] Once we get the receipt we will process a refund checkSorry again for the issue's you have had

The recent service that came to your house found that your machine can be repaired by replacing the resistance motorAn order for the motor has been placed and is coming 1st class mailFitness Service will contact you to make an appointment to make the repair to your machineWe will also add the down time of months to your manufacture warrantyOnce again we apologize for this inconvenience Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have sent the documentation indicating that I paid for an extended warranty on my treadmillIt's unfortunate that it took months and the threat of public shame to make this happen, but it did all the same.Thank you for your help Sincerely, [redacted] ***

I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID [redacted] ,I understand that because I have decided to not pursue arbitration that Revdex.com must close my complaintI have decide to pursue legally or via other avenues Regards, Justin L [redacted] Let the customer know we will do a refund for the product

Complaint: [redacted] I am rejecting this response because the business offers to make this up to me, yet has provided zero contact information as to how to proceedAlso, to answer the business' questions, the newer models of the ProForm 995i do not support WiFi, only BluetoothThe older model number that supports WiFi and Bluetooth is PFTLHowever, my newer model of this treadmill(PFTL99715) only supports BluetoothTherefore, the item sold was not as advertised Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This is the same response I received last week Tomorrow will be the second Friday Will I now be receiving this same message every Thursday? It has now literally been months since I have contacted company and still have no resolution How is it acceptable for a company to behave this way? Sincerely, [redacted]

Dear [redacted] , I want to apologize for the issue's you have dealt withWhile looking into your account I see the tech called and left you a voicemailHe wants to come Tuesday to fix your machineIf he fails to do so againI will look into getting a replacement for youThank you for being patient with us

customer received a new replacement console from us

Dear [redacted] ***, I am sorry the cushioning was not what you wantedUnfortanley the terms "Great Cushioning" is very subjectiveIt does have a cushioning system, and to most people it is greatSince you did not buy this from us, we cannot refund any moneyI am sorry that you the machine wasn't up to your wantsIf you want a refund you have to speak to the company the took your money I have offered what I can do in the earlier textsBesides what I said before, there is nothing else I can do

Dear [redacted] , I want to apologize for how long the machine took to get to youI see it was delivered to you, can you let me know how the machine is? Also I see we did a 100$ credit for the issue'sHave you received this yet?

Dear [redacted] , I apologize for the time and confusion with getting your machine fixedI can send a tech to come see the console ant motorI will send parts and service under warranty for youPlease email [redacted] , with exact details of the issueWe just want to get good understanding on what the issue isWere thinking of sending a console and incline motorPlease let us know if you have more questions

Dear [redacted] ***, I apologize that the order process is differentThe reason we want people to register before buying anything, is to lower returnsA lot of customers will order the wrong parts for the model and/or the version #I understand that are CS queue has been longer, it is because it is our busy seasonsUsually most of time it dose not take long to call inAlso we have special # for techs ordering partsIt is 888-851-9413, please use this to order parts

Dear [redacted] I apologize that we have failed to get your machine delivered to youI have canceled this order and we are going to refund all the amountYou should see the refund by the end of the week

Dear [redacted] ***,I really apologize that your machine was never sent to youI am going to talk to the manager in returns to get your money back to youI want to verify that you paid with your debit/credit cardThe rest were done on gift cardsI know we can ether do a check return or possibly all back on the other cardI will talk to her on MondayPlease let me know if the card amount is correct

Complaint: [redacted] I am rejecting this response because: I still have not received the motor nor have a received anything more than a vague idea of when it might receive itI paid for a brand new, working treadmillI don't want a broken one that will eventually be repairedI want a new machine Sincerely, Meagan S [redacted]

Dear [redacted] , I am sorry you haven't been contactedWhat is the best time for them to reach you? Also I am confused on your machine, these machines do not have chainsSo I don't understand what you mean the chain brokeTo pay shipping is confusing me as well, can you please clarify this

Dear [redacted] , I apologize that the parts were not the same color as your machineWould you please send pictures of the machineWe should be able to find parts to matchSend the pictures to [redacted]

Dear Mr ***,I have tracked the package and the unit should be there the 22nd of this monthI am going to send you a screen shot of it to your personal email Sorry for the delay and I hope you enjoy the new unit

Complaint: [redacted] I am rejecting this response because: Continuing to wait and provide more patience is not a solution The appointment you referenced in your 11/response is from the 1st time the tech came out a couple of weeks ago He replaced one part, only to find there were more issues with the other equipment We just received those new parts (console, control board, power cord) last Thursday afternoon and I was finally able to reach a tech and he is returning this Friday If multiple replacements parts and two tech visits doesn't fix the existing problems, I don't see why I should wait for you all to "look at replacements." Replacements will result in more waiting and more time I can't use something that I am already paying for If the tech can't fix these issues, then I believe it's time to part ways with the machines and your company If it comes to that, I expect your company to have someone come out, take apart the machines at your expense (I paid for them to be put together) and remove them from my home I am sick and tired of throwing money away, which is exactly what I have been doing since September I will respond again after the tech visit later this week Sincerely, [redacted]