Icon Health and Fitness

Dear [redacted] I am sorry we took so long for a replyHave you selected a new unit yet? Do you need anymore help? Please let me know so we can get this resolved for you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as ICON takes action as indicated in their latest Revdex.com correspondence, I will be satisfied Sincerely, [redacted]

Dear [redacted] , I apologize for how long it took to get your partI found one and shipped it dayI see you got it todayPlease let me know how the part works for you

Dear [redacted] ***, I apologize for all the issues you have with our customer serviceI have ordered a new controller and wire harness for your machineYou should get them within business daysI also setup a service tech for youYou should get a call from him next weekPlease let me know if you need anything else

Dear [redacted] , I apologize for the parts being out of stock for you machineI do see notes in our system we are replacing the unitWere able to work everything out on the replacement? If you need anything let me knowI will be able to get you helped

Dear [redacted] ,I apologize for the inconvenience you are receiving with your machineI see a order has placed to get the unit fixedWhat I would like to do is try to get it fixed this one timeIf the technician is unable to resolve the issueI will go with replacing the unitPlease let me know is if this will sufficient

Dear [redacted] ,I want to apologize for the inconvenience you have receivedI am having our return deptcalling youPlease let me know if they did call youAlso if you have better contact #'s let me knowI will get you take care of as fast I canI want to fix the experience you have received

Dear [redacted] ,Can you please let me know if you have seen the credit from paypal?

Dear [redacted] ***,I want to apologize for the problems that you are having with your machineAfter reviewing your account and the photos that you have sent over to our customer service team, it does show that the frame on your machine is damagedThis is not something that can be fixed with parts, so we will be sending you out a new machine free of chargeYou will be contacted by our product replacement department via email within business hours with the next steps in getting your machine replacedI have also requested that they remove your current machine from your homeIf you have any questions you can contact me directly at kylee.f [redacted] @iconfitness.com

Dear [redacted] ***, I see we have a tech setup for youI see notes on the 21st, he reached out to youHas he set an appointment yet? Has he been out? I just asked for more info from the tech

Dear [redacted] ***,I apologize for the inconvenience we have put your through on your machine orderHave you received the refund back to you? If not let me know and I can get it put through faster for youPlease let me know if you need anything else also

Complaint: [redacted] I am rejecting this response because:As of right now, the company is supposedly in the process of refunding most of, but not all of my money because of this debacle I'm not accepting the response given to me, because they didn't do their due diligence by fully looking into my account to see what's going on and based on the response, it worries me that a refund may not be being processed I have been told something different each time I deal with this company so there is no trust on my end that the matter will be resolved Until I have the refund in hand, I'm not going to be accepting any resolution on this matter I was told a refund takes 3-weeks, which is ridiculous as well If that's the case, I'll have dealt with this matter for well over months Unacceptable to me I wanted a full refund, but was told that wouldn't happen because the treadmill did get delivered to me and setup Regardless, the treadmill was under warranty and stopped working within months of use I should have been granted a FULL refund of all money Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did get tired of waiting and not being able to use the machine as intended, so my husband and I took it apart and have already returned it to WalmartI am still waiting for a refund from iFit for the month that I paid forI have never received a response from them after multiple inquiriesI would also appreciate a refund for the power adapter that I purchased from the ProForm company, before I realized that the product had misleading advertisingI have absolutely no use for it since I got no use out of the machine, and no longer have it.As of today (Saturday 2/20/16) there still is no app available for these machines!! Sincerely, [redacted]

Dear [redacted] , I am sorry for how long it has taken to get your refundI see it was processed on our end the 25hYou should see it any dayIf you do not see anything by Wednesday please let me know

Dear [redacted] , I am so sorry for how long this is taking to get your machine fixedI have been promised you would be contacted by todayIf you do not please let me know thanks

Dear [redacted] ***, I see the pictures uploadedThe parts have been ordered on the 9thI see the frame is out of stock, but we should get it any daySince you are under UTS warranty I will need to speak to them on extensionsHere is my email Justin.l [redacted] @iconfitness.com, just in case this gets closedLet me know if you have more questions

Dear [redacted] , I apologize for the delay on getting your weightsThey have shipped and should be there soonThe tracking # [redacted] is Please let me know if you need anything else

Dear [redacted] ***,I apologize that has happenedWe are processing the credit right now and you should see the funds this weekWhen your were looking at our product to you remember hitting submit? I do know we have systems in place to make sure customer know that they are going through the purchasePlease let me know what you can rememberThis will help us find out if there is a problem in out system

Dear [redacted] , I apologize for the part being out of stockI have submitted a ordered to be built for youIt should ship out this weekI also upgraded the shipping to day mailI do apologize assembly didn't do a good job, I have submitted a refund for the assemblyYou should see it this or next weekPlease let me know if I can do anything else thanks

Dear [redacted] , I am so sorry how long your return is takingI have spoken to returns and it should go through tonight and you should see it on your account anytime this weekIf you do not see by Friday please let me know