Icon Health and Fitness

Hi, I apologize for the issue you have hadI have talked to UTS and they have submitted a refund on June, The refund will appear back to you within no more than business daysIf you have any questions please call UTSThey can provide more in depth infoSincerely Justin L [redacted]

Hello,I apologize for the inconveniences you have receivedI have had the console sent and service setupI am looking into getting a refund for youI am talking to our returns deptI will let you know as soon as I find out, on what we can do for youPlease let me know if you have gotten the console and service has reached you

Dear [redacted] ***, I want to apologize for the poor experience that you have had with your machine and our customer service departmentI have gone ahead and let our product replacement department know that we will be issuing back a full refund on your machinePlease allow them up to business days to contact you via email in regards to the next step in the refund process

Complaint: [redacted] I am rejecting this response because: I have checked repeatedly in the last days including a minute phone call today with the pro form financing company and the account is not at a zero balanceThe balance is $which includes a $late fee since I didn't pay the bill The original bill was $and only $has been refunded even though the business response said the account balance was $ Nothing short of the balance cleared and the account closed is acceptable Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:NordicTrack sent me an e-mail in an attempt to resolve this matter after receiving notification from the Revdex.com that I had a complaint The e-mail was from Kerri J [redacted] and it directed me to call "Billing and Returns" at ###-###-#### When I call this number, I am directed to a sex hotline I replied to the e-mail that they sent and have not received a response I'm uncertain as to how to proceed because my multiple attempts to resolve this with the company have failed as I cannot reach anyone in the organization The sex hotline isn't going to resolve this situation Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:From: [redacted] ***< [redacted] @rocketmail.com>Date: Wed, Jan 10, at 11:AMSubject: Complaint # [redacted] To: [email protected] Whom It May ConcernRegarding C# [redacted] on 01/14/I accepted resolution offered to me of delivery of my original item (treadmill) with a $discount (to be refunded to me).I did request to be contacted as to delivery date and estimated time frame for delivery.As of yet I have had no further correspondence from Nordic Trac.At this point my credit card has billed me & I am incurring interest charges having still not received my product.It would be helpful if I could have specific contact information so that I can outreach to that person specificallyWhat is the next step? [redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I want a date range of when I can expect a technician to contact me I want a phone number of a manager or whomever is handling this complaint on ICON's side They need to keep me in the loop not the other way around This complaint will only be considered resolved by me once my treadmill is in working order Sincerely, [redacted]

Dear [redacted] , I am so sorry for how long this is taking, I see it shipped out on the 9thIt is being shipped by MXDgroup, tracking # is [redacted]

Dear [redacted] ,I apologize for the frustrations we have gave youI was going over you accountIt looks like you are going through a PR and need to finishI am going to have a rep call you and get this resolved for youPlease expect a call today or tomorrowYet again I am sorry for the delays

Dear ***,I will make sure to follow this through for youIf you keep me in the loop on this issueI will watch you account as wellI promise I will get you taken care of

Please keep this open

Dear [redacted] , I apologize that we have failed to get your machine deliveredI was researching your account and it is stating you filed a dispute? If you have I would be unable to do a refund or delivered the unitIf you haven't I would love do what I ever can to satisfy you

Dear [redacted] , I am sorry that we failed to get you your machineWe have submitted a refund for youYou should see it no later than business daysIf you do not see it please let us know

We apologize for your frustrations regarding this issueWe have submitted your file to our Product Resolution Department who will be emailing you further instruction on your option of replacementThank you

Dear [redacted] , It looks like we sent it to the wrong emailI have given them the one listed on this siteLet me know if you see it tomorrow

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear [redacted] ***,I want to sincerely apologize for what you have gone throughI see the time you have gone without a working machineYou should hear from the tech tomorrow or MondayIf you don't let me know, I will personally get this taken care ofFor the refund I can see what I can doOn things like this we usually offer a free floor matt or a year of ifitPlease let me know if you get contacted

Dear ***, I apologize for the confusion, please send your contact info and machine to [redacted] Please provide a in-depth description, on the issues with the unitPlease let me know if you have more questions

Dear [redacted] ,I apologize that we have not been able to repair your unitI have setup service for free for youThe S/O # is [redacted]

Dear [redacted] , I am sorry for how long you repair is takingI have found a console to send youIt should ship by Monday, and you should have it within a day periodI am sorry it has taken this long, and all you had to do to get it