Icon Health and Fitness

Dear [redacted] ,I want to apologize for you getting billed for something that you were told had been canceledAfter reviewing your account, a refund for the amount of $has been issuedThe reference number for this is [redacted] , please allow business days for this to reflect back onto your method of payment.I have also gone in and canceled your iFit membership and cleared your billing information so that we no longer have you as a yearly auto-renewal for iFit Best Regards, Kylee F [redacted]

Dear [redacted] , I am sorry that our delivery team, did not do their jobsI have issued a credit to your account for thatUnfortunately we cannot reimburse you for paying a different company to assemble

Complaint: [redacted] I am rejecting this response because: In the past months I have been promised call backs and I have been promised emails back and have received none So until I actually get a response I do not have faith that I will be contacted but my cell is ###-###-#### and I look forward to being proved wrong Sincerely, [redacted]

Dear [redacted] , I am sorry for the time it is taking to get the unit picked upWhat I would like to do is a do a Destroy AuthorizationThis means you can keep the unitIn which we can start the refund process AsapPlease let me know if this will workI can get started really quick for you

Dear Mr, [redacted] , I want to apologize for the delay in the removal of your old machineAt this time, we do not have anyone available in your area to remove your machineSo as stated in your desired settlement, you have our "permission to put it in the rubbish for collection without penalty." I have documented your account so our customer service department is aware that we will no longer be removing your machine

Complaint: [redacted] I am rejecting this response only because I need the actual terms of the warranty in writing, what is covered and dates to which it is active Thank you for resetting the iFit until Janof and I do accept that with thanks Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey did ask me a question about parts, and yes, the belt and roller are the parts I need Thank you Sincerely, [redacted] ***

Dear [redacted] , I want to apologize for the miscommunication from our endI have looked into you accountI have no problem getting a refund for youYou will receive and email today or tomorrowWithin this email, instructions will let you know on who to call to get the unit refunded Please let me know if you don't receive the emailIf you need anything else, let me know thanks

Dear [redacted] ***, I want to apologize for the poor experience that you have had with our companyUnfortunately, your machine was lost in shipping so I have gone ahead and placed a new order Your new order number is [redacted] , if you have any questions please contact me directly at kylee.f [redacted] @iconfitness.com

Dear [redacted] ,I want to apologize for the lack of service from out techniciansI am going to bring this up to our service managerI am seeing parts were just ordered and shippedSo has the tech been out and found more parts are needed? Please let me know what is happening with this and I will do what I can to speed this up

Complaint: [redacted] I am rejecting this response because:I was called and told I would receive box for my faulty machine to bepicked up I was also told I would receive an email confirming thedetails of my return and pick up.I have not received any emails from ICON as of today 10/7/ Sincerely, [redacted]

Dear [redacted] ***, We are sorry for how long this taking, also how long to replyYour refunds should be in your account no later then the end of next weekWe have pushed them as hotFor the carpet, we have to send them to the delivery companyI have looked at the pictures and I am having a hard time seeing the damageCan you send me a picture and circle the area, where the damage is?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I would like to note that the company REFUSED to move forward on my request until AFTER I informed them that I was filing a complaint with the Revdex.com They had been stalling and dragging their feet for TWO months Yesterday was the first move forward in a month The previous message from them was telling me to go take more pictures and get back to them I do accept their response, but with the utmost amount of frustration Sincerely, Marc R***

Dear [redacted] ,We have gone ahead and ordered the part that you requested free of charge to you, the tracking number for this is [redacted]

Dear [redacted] , I apologize that we failed to get you your machineI spoke to billings to have them contact youThey have told me they have reordered the unitPlease let me know if you need anything else

Dear [redacted] , I apologize I thought you purchased through your accountI have spoken to the returns manager, and the refund in processIf you want I can send a screen shot your email

Dear [redacted] , I can understand the frustration with thisI can a billings agent to call youI don't work with the billings department as much, so my knowledge is limitedSo please provide the best number and time to callI will get our best agent, she should be able to resolve everything

Dear [redacted] , I am sorry for all the troubles with your machineWe are refunding your ifit, white glove, and the warrantyWe do need you to send back the weights for usWe sent you a email for a prepaid shippingOnce you ship if back, we can do a full refund of the machine Let me know once you ship it, and will get your refund in the system ASAP

Dear [redacted] , I want to sincerely apologize for the lack of service from our customer serviceWe usually send service for motorsIs you machine working fine now? If not I have no problem sending a techAlso we can do a 5% refund and years fit for the troublePlease let me know if this okay with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Icon Fitness/ Nordictrack finally applied the credit back onto my credit cardIt's a shame it had to come to thisThis company needs to do some serious soul searching regarding the shoddy product they sell, and their excessively poor customer care Sincerely, [redacted] ***