Icon Health and Fitness

Dear [redacted] ,I apologize for the issues you have been having with your unitI would love to find a resolution for youI also apologize no one has contacted youIf you want I can call youWhat's the best time and best #If you would let me know what the hissue is right now I should be able to get this fixedOf course if we come to conclusion that we cannot repair it we could look at replacementThanks for your patience

Dear Mr [redacted] ***,I want to apologize for the poor experience that you have had while attempting to get your refundA full refund has been issued ($951.31) and cleared through our system on 3/20/18, please allow 3-business days for this to reflect back onto your TD Bank account

Dear [redacted] , I am sorry you feel this way about your experienceThe issue is service is not a guaranteed fixed, its like a car and tech cannot always diagnose 100%Are policy is there is 15% restocking fee, and this what needs to be followed

Dear [redacted] ***, I am sorry that we were not bale to get a hold of youI was told by the rep, that she left a messageI am having her call again to gat a hold of youplease let me know if you don't hear anything by Monday

Dear [redacted] ***, I am sorry the agent didn't come talk to us about the extended warrantyI am sorry that you had to go through thisI have ordered parts and service for youYou should see the parts within business days, and should be contacted by the tech this weekIf you have more questions please let me know

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do not see an emailMy email is [redacted] I need this elliptical this weekPlease email me or give me a call ###-###-#### Sincerely, [redacted] ***

Dear [redacted] , I want to apologize for the poor experience that you have had with our companyAfter reviewing your account, a full refund has been issuedPlease allow business days for this to reflect back on your account

Dear [redacted] , I apologize for the lack of contact from out email teamI have setup service for you, you should hear from a tech within business daysI have sent parts as well, new rollerPlease let me know if you need anything else thanks

Dear [redacted] ***, I am sorry your machine is not workingThe tech company is saying the machine was fixedWas the machine fixed, and the issue has came back?

Dear [redacted] , I am sorry that we are not providing the service you paid forCan you provide me the order #, or the contact information you ordered withI cannot find any orders under the information provided

Dear [redacted] ,I am sorry the tech has not been able to fix the unit yetSometime units are hard to diagnose and to fixI have approved for the tech to go out on a warranty visitIf you feel the console doesn't need replaced, you can return it for a 15% restocking feeThe tech visit are not refundableLet me know have the tech visit goes

Dear [redacted] ,I have sent this over to our PR deptYou will receive and email stating instructions to get the machine replaced or refundedI am sorry for the inconvenience this has put you through

After reviewing your account, I want to apologize for the poor experience that you have had with our companyI am unsure why the deliver company initially scheduled an appointment and never showedI have personally gotten in contact with the shipping company and they have located your machine on the docThey stated that they will call you today (2/7/18) to schedule a deliveryIf you would still prefer to return the machine, please let me know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I would like a refund, however here is what I paid: Order Number: [redacted] Order Reference: QTY Description Item Price TL NORDICTRACK NTLWhite Glove In-Home Delivery & Assembly WGASSEMBLY year iFit membership with year stand IFITUTS4C YR 1001-UTS4C Year iFIT Premium Membership 1YEARIFIT IFIT VUE BLK GRAY DR IFVUEWMDSubtotal Sales Tax -------------------------------- ---------- Total $ 2469.55I can overlook the assembly, white glove service,and year ifit, however, I have no use for the attachments and extended warrantyProvided this is taken care of along with the machine payment itself, I will accept the refund Sincerely, [redacted]

Dear ***,I am so sorry to hear that your machine has been down this longI have no problem getting your machine fixedI also would love to extend warranty termsI want to verify some things firstIs the motor still not working? Is it making a weird noises? Once give me a brief description I will get parts and service out to ASAPI am sorry that this has gone so longI promise I will get this resolved for you

Dear [redacted] , I apologize that you haven't heardThey have let me know that your PR has been approvedPlease contact this # ###-###-####, please let me know if you are able to contact them

Dear *** ***, I am so sorry for how long it has taken to repair your machineI looked at your file and a tech was suppose to go yesterdayPlease email me at Justin.L [redacted] @iconfitness.com, about the visitAlso if you want a quicker reply please email meI will make sure you get all your needs taken care of

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I would like to know what additional documentation should I request to ensure I do not get asked or charged for this machine in the future or will this case and email provide me legal means to provide the needed proof in the future should a conflict occur? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:They lied that the model is no more availableThey are profoundly disrespectful.After months of poor customer service and emotional distress and aggravated medical problems(My first complaint was in 2nd of October and today is 20th of June 2016!!!), they refusing an honorable outcome of this dispute.They are in serious violation of the Magnuson-Moss Warranty Act, and the Fair Business Act.And they call me " [redacted] ", in the email, seriously?I attached the emails exchange with them Sincerely, [redacted]