Icon Health and Fitness

Dear [redacted] , I do apologize that your vue is not working. Could you please let me know where it was purchased from? If you could attach receipt for proof of purchase. With this we can see If we can replace it.

Dear [redacted] , I am sorry the agents have not setup service for youI have requested a tech to fix your machinePlease allow up to business days for contactAlso for the warranty, what was the purchase date exactlyI can make sure it is the right one on the file

Dear [redacted] , I do apologize for the treatment you have hadWe are doing a refund and removal for youHave you received the box? If you want a call from our returns, I will set it up for youI want to make the return smooth for your troublesLet me know if you have been contacted by our removal teamI do apologize for all you went through

Dear [redacted] ***, I am sorry it is taking sometime to get your machine returnedThe order is in for the return and refund, once it is picked up the refund will go throughYou should get a call early next weekAgain I am sorry for the inconvenience

Dear [redacted] , I apologize for not getting you serviceI just have a few questions about the issueHow loud is the noise? Does it sound like a jet taking off? Is the belt rubbing any were? Is there any visible damage on the belt or the walking railsPlease let me know, because I need to give notes to the tech, before he will go out

Dear [redacted] ,I apologize that we haven't been able to help youI am going to have a returns agent call you Monday and get this resolved for youSorry for delay

Dear [redacted] ,I apologize for the delay in getting a responseHas you machine been delivered and assembledI see you spoke to someone about thisPlease let me know what the status is on thisIf it hasn't I will make this #priority and get this resolved

Dear [redacted] , I apologize for the issues you are having with your machineI do see the belt has shipped, have you received it? Let me know so I can let the tech knowAlso I have no problem resetting you warranty for youI will when your machine is fixed

Dear [redacted] ***, I am going to talk to the manager of the returns deptI am going to try to get your machine returned for youPlease expect a reply back tomorrow

Complaint: [redacted] I am rejecting this response because:I have only received refund so far The total cost of the machine was around 1700.00.I'm not sure why only has been refunded and not the total bill.This does not make sense since you picked up the entire machine Where does the $come from? Sincerely, [redacted]

Dear [redacted] , I want to apologize for this, it is taking to long for a returnI see notes they called you on the 3rd for the returnHave you setup a time yet?

Complaint: [redacted] I am rejecting this response because: The technician finally called on 6/in the afternoon He said that he would be in our area on July 5th and that he would call on Sunday July 2nd with a hour time window of when to expect him He did not call back on sunday, and we dont want to close this complaint until the treadmill has actually been fixed Sincerely, [redacted] ***

Dear [redacted] ***,I want to apologize that the machine was delivered damaged. I also apologize that a customer service didn't provide the parts and service which they promised. I do see that you talked to returns and they are going to return the unit. Were they able to help you with getting it... returned? If you need anything else let me know and I can get it done for you. I do apologize for the issues you have had with your machine.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance Sincerely, [redacted]

Dear [redacted] ***,I apologize that your ifit is not working for youI see that you were able to get hold of the returns deptI am glad they were able to assist you with a returnI want to personally apologize for the times to contact our customer service

Complaint: [redacted] I am rejecting this response because: Please be honest with me, there was no message or callI don't expect to see my refund anymoreIcon Fitness has no clue about customer serviceYou don't seem to care about customersIf I were to do this over again I know I would definitely not buy a Nordictrack treadmill on any other Icon fitness productAnd if I'm asked my opinion on any Mordictrack, icon product I will not recommend them at allI am a very dissatisfied and upset customer Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. In agreement with 4 year full service warranty and the repair of my machine. Currently waiting on phone call from company and parts. Sincerely, [redacted] ***

Dear ***,I apologize for the late responseThese complaints were not coming into our electronic systemIt has now be corrected with the Revdex.comI have looked into the issueBillings have stated "I show that we authorized hisaccount and charged his account We refunded the amount on I don’t see any other charges." Please check your account to verify it is thereIf it isn't please let me knowThanks for your patience

Dear [redacted] , I am sorry that our shipping team is not doing their jobI have placed a refund for you, for the white gloveHas the company came back out and setup the machine?

Dear [redacted] , I am sorry you are having issues with your machineWe have setup a service tech to fix your machineIf you do want to cancel your warranty, you will not be able to get any refundSince the time is prorated, and service already sent is deductedI am sorry you have had issues with service, but we will get your machine fixed