Icon Health and Fitness

Dear *** ***, I understand the frustration with no getting your refundI was told by the person that cuts the checks it has been done and sentIt should be there any day, I want to keep this open till you do

Dear *** ***, I am sorry the delivery of you machine ended up so badLooking at the notes on your file I see a refund is being doneIt should be there within business daysFor the rug please send pictures to Justin.l***@iconfitness.comWe will need see the damage done

Dear *** * ***,I do apologize all the inconvenience we have put your throughWe can do a refund on your machine and get it removedI have been told you did a dispute on your assembly orderI will not be able to refund that part while it is under disputeI do apoligze how long this has
takenPlease let me know if this okay for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution is satisfactory to me
The action the business will take is upcomingI will be most satisfied upon receipt of my paid merchandiseMore to follow
Sincerely,
Tamara B***

Dear *** ***, I am sorry there has a been issue with your orderI see you spoke to returns, and they are giving you a discount for the troubleIf you still need more help let me know please

Complaint: ***
I am rejecting this response because: My treadmill is still not fixedI want this left open until it is fixedthis is the second time this part has broken and both times it was on back orderMaybe you should look at why this part keeps breaking and it obvious its not just my machine as the part is always on backorderI also want my warranty extended as it is nowmonths I have not had a machine
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Considering it was delivered a few days ago finally and they did not assemble it your response doesn't make sense Please meet half way and do a 20% refund This has been a horrible experience with you guys
Sincerely,
*** ***

Dear ***, I apologize that the new part came broken againWhen we get the receipt will get a refund processed for youPlease let me know when you mail it

Dear *** *** *** ***, I can provide you exteneded warranty info once the unit is fixedI am seeing the tech has been out thereIs the machine working now?

Dear *** * ***, I want to apologize for all the issue's you have had with your machineGoing over your file, I see we have setup service againI want the tech to go out on more time to see if he can fix itWe have to have a tech try a couple times before replacementIf the tech doesn't
contact you by Wednesday next weekI will start the procedures of replacementIf the tech dose go out and is unable we will start looking into replacement againI want get this resolved for youIf you will give us once more chance to make things rightPlease let me know if this works with you

Dear *** ***, I am really sorry for thisI wish I could of helped you when you first called inI could send you a free vue if that would help rectify the situationI could actually give you the refund I wouldPlease let me know if you would like a free bandEmail me at Justin.l***@iconfitness.comThere is not anything more I can do

I apologize for the inconveniences,I have talked to out Billing and returns DeptThey have informed me they will waive the return freight fees and 10% restocking feesIf you call the B&R dept., its noted on your account about waving feesThere # is *** ***If you would like them to
call please let me know a time frame Thanks

Dear ***,I apologize for the inconvenience of calling in and not getting your motorDo you have the name of the reps you spoke to? I have also ordered the motor for youThe order # is ***It can take up to ten business days for the part to reach youSorry again for the
inconvenience

Dear *** * ***,I apologize for the delay of the partI do see it was delivered to youPlease verify that it wasI also am going to restart your warranty, since your machine has been unusable

Dear *** * ***,I apologize for all the delays in fixing your machineI have reported this to our service managerIt usually isn't handle like this, in which I apologize forI am submitting your info to our Product Resolution teamThey will be able to replace or refund your machine
Expect an email form the Monday or TuesdayThanks for your patience

Dear *** ***, I am sorry that your order has taken so longIt looks like they contacted you yesterdayCan you please verify this with me? If they haven't I will talk to them ASAP

Dear *** ***, I want to apologize for the poor shipping experience that you have had with our companyAfter reviewing your account, a full refund has been issuedThe reference number for this is ***, please allow business days for this to reflect back to your account

Complaint: ***
I am rejecting this response because:Correct on the refund I credit the Revdex.com for the refundThe pressure they applied to your company forced you to respond and apply the refund As for the delivery dates, your advertisement clearly stated up to three weeks for delivery, not to weeksBlaming the delivery company for your organizations failure is inexcusableYou hired the shipping company, they are your business partnerYou need to be aware of their business practices as they represent your organizationThese are advertising practices Never once did your organization attempt to expedite resolve the matterWe were forced to endure minute hold times for customer service support, this is plainly ridiculousBased on this experience we will share our experiences with our friends and family and avoid ProForm and NordicTrack in future purchases
Sincerely,
*** ***

Dear *** * ***, I am sorry you haven't received your refund, according to our records you should not have the money back into your account

Dear *** * ***, I am sorry you have not received your machineI will try to track it down for youEmail me at Justin.l***@icofitness.com, so we can stay in touchI will also get you a discount for thisI am really sorry