Hello, Thank you for the concern regarding your accountsAs a one time courtesy, we have reactivated ONE account, associated with [redacted] This is the user's main earning accountWe understand that the user may have wanted to show new users how to use Ibotta, however, it is the user's responsibility to read and ensure compliance with all of Ibotta's Terms of Use, which are publicly postedTo reiterate, the user may not share her device with ANY additional usersIf ANY additional users log into their account on her device, all accounts will be permanently deactivatedThe user may not create additional accounts the share the same name, email, location, payment information, or any other information that could be deemed as a secondary account to the main userThe user may not attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceWe appreciate the user's intent of inviting new user's to Ibotta, however, the user may not exploit the referral bonus program in any way or the account will be permanently deactivatedIf the user has any further questions, we suggest that the user fully read and comprehend Ibotta's Terms of Use and direct any questions to the Care TeamThank you for your cooperation have a nice day
Hello,It appears that you have already had correspondence with one of our representativesAs stated in a previous email, we have completed the review of your account and we have chosen to keep your account deactivated for the following reason:We verified that multiple items were selected for rebate credit, but the items were not present on the receipt Per Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.We work with brands to deliver high quality rebates to our users, who we pay cash to, for items being purchased and retained When users operate outside our Terms of Use they are breaking this contract If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hello, Thank you for providing your additional informationThis information was previously supplied to our Mobile Shopping Care Team who has escalated the user's purchaseUnfortunately, we are still awaiting more information from third parties, including but not limited to ***As stated, we will be happy to keep the user's inquiry open until we receive more information from the other partiesWe can guarantee that we will hear back but cannot guarantee whenWe truly apologize for the inconvenience and appreciate the user's understanding and cooperationThank you
Hello, Thank you for your feedback regarding your accountWe appreciate your concerns and have opted to keep your account deactivatedWe apologize for the impact that this may have on your businessThank you for your cooperation and understanding
Hi there,We apologize for delayed response.This user was unfortunately deactivated due to having multiple accounts linked to one deviceAt this time, we only allow to different accounts per deviceThese accounts must be owned by to different users.However, it seems as though this user has been reactivated under the account associated with the email [redacted] If the user has any further questions or concerns, please let our Support Team know by contacting [email protected] you for connecting us with our users!
Complaint: [redacted] I am rejecting this response because:I did not submit another persons receipt I submitted my own receipt that happened to have similar purchases because I shop with a friend who uses the same app I would like a refund of $that was in my account and available before it was deactivated Sincerely, [redacted]
This so called excuse came less than hours after I was informed that my complaint had been sent to the businessThis is completely retaliatory and I am going to accelerate my complaints to the next level Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because Ibotta is trying to play semanticsI have purchased everythingI have never said that I did notI often purchase items for othersThe receipts I have uploaded were never used by another userThey were used by me because I purchased the items and either kept them in my possession or delivered them to a personI really shouldn't have to explain myself more because I made the purchasesIbotta continues to try to say the Terms say something that they DO NOTNowhere do the Terms say or suggest that I cannot buy something for another family member or for a friendThis is not a difficult topicI broke no TermsFurthermore, I obviously had the items in my possession because I scanned the barcodes Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountWe are happy to grant a one time courtesy reactivation with the acknowledgement that the user will abide by the following: Receipts that are submitted to Ibotta for redemption credit may not be tampered, edited, folded, cut, or otherwise obscure ANY information from the receiptFuture submissions that are "removing" or covering up information from the receipt will be considered tampered and may be permanently deactivatedPlease also review this article from our Help Center that publicly posts Ibotta's receipt qualificationsLet us know if you have any further questions and we will be happy to helpThank you and have a nice day
Complaint: [redacted] I am rejecting this response because: That's a bunch of crap, I earned the fundsIf security is an issue, I am the owner of the account, I earned the funds that are available to meI can email you a copy of my Driver License, passport etcYou guys refuse to send me my earned money because of a phone number? That is [redacted] Sincerely, [redacted] ***
Hello,Thank you for the concern regarding your accountThe account was deactivated due to suspicious network activityThere has been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activityThis activity does not reflect the activity of actual individual users using the appPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account, inviting falsely created accounts for credit, or inviting others who share the same mobile device.At this time, we will be unable to reactivate your accountDue to the nature of our business, we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activity.Thank you for your cooperation and understanding
Hi there,Thank you for bringing this to our attention and we apologize for the delay in responseOur team was able to verify that this user's purchase was valid and has since been credited.Unfortunately we are unable to award further credit for this user's other request.If the user has any further questions, please let the user know to contact [redacted] with any further questions.Thank you and have a great day!
Hello, Thank you for the concern regarding your accountIt appears that you have had continued correspondence with one of our representativesAs previously stated, the accounts created in an attempt to exploit the referral fraud system will remain permanently suspendedWe have found information across all of your accounts that indicate they belong to the same userDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Also, we are unable to transfer funds between accounts, since each user is only permitted one account and duplicate accounts are created outside our Terms of UseWe work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractPlease review our Terms of Use to avoid permanent suspension in the futureThey can be viewed here: https://ibotta.com/docs/termsIn addition, as state previously, your original account will remain activeThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your accountIbotta only accepts receipts submitted to us within one week of the printed receipt dateWhen submitting your receipt, Ibotta will inform you as to what time frame is acceptable to submit your receiptWe verified that many receipts submitted to us, through your account, violate Ibotta’s Terms of Use, Section They can be viewed here: https://ibotta.com/docs/terms Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms If you have any questions or concerns please let us knowHave a great day!
Hi there,We apologize for the delayed responseIt seems as though this user was deactivated due to registering two accounts with similar information and then using the second registered account to exploit the Ibotta user referral program.Please note that, per our Terms of Use section user may not exploit or attempt to exploit Ibotta’s referral bonus program by inviting yourself to join Ibotta using another account or invite others who share the same mobile device, in an effort to earn referral bonuses or credit(s); We have verified that you have attempted to refer more than one account who uses the same account or purchase information.Our Account Review team has allowed the second created account ( [redacted] ) to withdraw their remaining fundsUnfortunately the account associated with the email address [redacted] does not currently have enough funds in order to withdraw.At this time, both accounts will remain suspendedIF the user has any further questions or concerns, please have them contact [redacted] Thank you and have a great day
Hello, Thank you for the further concern regarding your accountIn your last correspondence, you explain "Nowhere in the terms does it say that I, the user, cannot buy products for others to retain." A combination of our Terms and explains that users cannot upload receipts for purchases that have not made themselvesWe have attached the first three Terms under Section for your reference: Prohibited ConductBY USING THE SERVICE YOU AGREE NOT TO:submit to Ibotta purchase information that is false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem Offers with Ibotta;redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase;upload receipts to Ibotta that have already been uploaded by you or another user, for the purpose of earning credit from Ibotta for purchasing products that you did not actually purchase; We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained When users operate outside our Terms of Use they are breaking this contract If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other usersAt this time, we will be unable to reactivate your accountThank you for understanding
Hi there,Thank you for bringing this to our attentionOur Fraud Prevention team has allowed this user hours to withdraw their earnings form their Ibotta accountAfter hours this account will remain suspendedIf the user has any further questions or concerns, please feel free to contact [redacted]
Hello, Thank you for the concern regarding your accountsAs a one time courtesy, we have reactivated ONE account, associated with [redacted] This is the user's main earning accountWe understand that the user may have wanted to show new users how to use Ibotta, however, it is the user's responsibility to read and ensure compliance with all of Ibotta's Terms of Use, which are publicly postedTo reiterate, the user may not share her device with ANY additional usersIf ANY additional users log into their account on her device, all accounts will be permanently deactivatedThe user may not create additional accounts the share the same name, email, location, payment information, or any other information that could be deemed as a secondary account to the main userThe user may not attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceWe appreciate the user's intent of inviting new user's to Ibotta, however, the user may not exploit the referral bonus program in any way or the account will be permanently deactivatedIf the user has any further questions, we suggest that the user fully read and comprehend Ibotta's Terms of Use and direct any questions to the Care TeamThank you for your cooperation have a nice day
Complaint: [redacted] I am rejecting this response because: It is factually incorrect Sincerely, [redacted]
Hello,It appears that you have already had correspondence with one of our representativesAs stated in a previous email, we have completed the review of your account and we have chosen to keep your account deactivated for the following reason:We verified that multiple items were selected for rebate credit, but the items were not present on the receipt Per Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.We work with brands to deliver high quality rebates to our users, who we pay cash to, for items being purchased and retained When users operate outside our Terms of Use they are breaking this contract If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hello, Thank you for providing your additional informationThis information was previously supplied to our Mobile Shopping Care Team who has escalated the user's purchaseUnfortunately, we are still awaiting more information from third parties, including but not limited to ***As stated, we will be happy to keep the user's inquiry open until we receive more information from the other partiesWe can guarantee that we will hear back but cannot guarantee whenWe truly apologize for the inconvenience and appreciate the user's understanding and cooperationThank you
Hello, Thank you for your feedback regarding your accountWe appreciate your concerns and have opted to keep your account deactivatedWe apologize for the impact that this may have on your businessThank you for your cooperation and understanding
Hi there,We apologize for delayed response.This user was unfortunately deactivated due to having multiple accounts linked to one deviceAt this time, we only allow to different accounts per deviceThese accounts must be owned by to different users.However, it seems as though this user has been reactivated under the account associated with the email [redacted] If the user has any further questions or concerns, please let our Support Team know by contacting [email protected] you for connecting us with our users!
Hello, The user email and name does not yield any active accounts with IbottaPlease review the attached screenshotsThank you
Complaint: [redacted] I am rejecting this response because:I did not submit another persons receipt I submitted my own receipt that happened to have similar purchases because I shop with a friend who uses the same app I would like a refund of $that was in my account and available before it was deactivated Sincerely, [redacted]
This so called excuse came less than hours after I was informed that my complaint had been sent to the businessThis is completely retaliatory and I am going to accelerate my complaints to the next level Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because Ibotta is trying to play semanticsI have purchased everythingI have never said that I did notI often purchase items for othersThe receipts I have uploaded were never used by another userThey were used by me because I purchased the items and either kept them in my possession or delivered them to a personI really shouldn't have to explain myself more because I made the purchasesIbotta continues to try to say the Terms say something that they DO NOTNowhere do the Terms say or suggest that I cannot buy something for another family member or for a friendThis is not a difficult topicI broke no TermsFurthermore, I obviously had the items in my possession because I scanned the barcodes Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountWe are happy to grant a one time courtesy reactivation with the acknowledgement that the user will abide by the following: Receipts that are submitted to Ibotta for redemption credit may not be tampered, edited, folded, cut, or otherwise obscure ANY information from the receiptFuture submissions that are "removing" or covering up information from the receipt will be considered tampered and may be permanently deactivatedPlease also review this article from our Help Center that publicly posts Ibotta's receipt qualificationsLet us know if you have any further questions and we will be happy to helpThank you and have a nice day
Complaint: [redacted] I am rejecting this response because: That's a bunch of crap, I earned the fundsIf security is an issue, I am the owner of the account, I earned the funds that are available to meI can email you a copy of my Driver License, passport etcYou guys refuse to send me my earned money because of a phone number? That is [redacted] Sincerely, [redacted] ***
Hello,Thank you for the concern regarding your accountThe account was deactivated due to suspicious network activityThere has been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activityThis activity does not reflect the activity of actual individual users using the appPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account, inviting falsely created accounts for credit, or inviting others who share the same mobile device.At this time, we will be unable to reactivate your accountDue to the nature of our business, we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activity.Thank you for your cooperation and understanding
Hi there,Thank you for bringing this to our attention and we apologize for the delay in responseOur team was able to verify that this user's purchase was valid and has since been credited.Unfortunately we are unable to award further credit for this user's other request.If the user has any further questions, please let the user know to contact [redacted] with any further questions.Thank you and have a great day!
Hello, Thank you for the concern regarding your accountIt appears that you have had continued correspondence with one of our representativesAs previously stated, the accounts created in an attempt to exploit the referral fraud system will remain permanently suspendedWe have found information across all of your accounts that indicate they belong to the same userDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Also, we are unable to transfer funds between accounts, since each user is only permitted one account and duplicate accounts are created outside our Terms of UseWe work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractPlease review our Terms of Use to avoid permanent suspension in the futureThey can be viewed here: https://ibotta.com/docs/termsIn addition, as state previously, your original account will remain activeThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your accountIbotta only accepts receipts submitted to us within one week of the printed receipt dateWhen submitting your receipt, Ibotta will inform you as to what time frame is acceptable to submit your receiptWe verified that many receipts submitted to us, through your account, violate Ibotta’s Terms of Use, Section They can be viewed here: https://ibotta.com/docs/terms Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms If you have any questions or concerns please let us knowHave a great day!
Hi there,We apologize for the delayed responseIt seems as though this user was deactivated due to registering two accounts with similar information and then using the second registered account to exploit the Ibotta user referral program.Please note that, per our Terms of Use section user may not exploit or attempt to exploit Ibotta’s referral bonus program by inviting yourself to join Ibotta using another account or invite others who share the same mobile device, in an effort to earn referral bonuses or credit(s); We have verified that you have attempted to refer more than one account who uses the same account or purchase information.Our Account Review team has allowed the second created account ( [redacted] ) to withdraw their remaining fundsUnfortunately the account associated with the email address [redacted] does not currently have enough funds in order to withdraw.At this time, both accounts will remain suspendedIF the user has any further questions or concerns, please have them contact [redacted] Thank you and have a great day
Hello, Thank you for the further concern regarding your accountIn your last correspondence, you explain "Nowhere in the terms does it say that I, the user, cannot buy products for others to retain." A combination of our Terms and explains that users cannot upload receipts for purchases that have not made themselvesWe have attached the first three Terms under Section for your reference: Prohibited ConductBY USING THE SERVICE YOU AGREE NOT TO:submit to Ibotta purchase information that is false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem Offers with Ibotta;redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase;upload receipts to Ibotta that have already been uploaded by you or another user, for the purpose of earning credit from Ibotta for purchasing products that you did not actually purchase; We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained When users operate outside our Terms of Use they are breaking this contract If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other usersAt this time, we will be unable to reactivate your accountThank you for understanding
Hi there,Thank you for bringing this to our attentionOur Fraud Prevention team has allowed this user hours to withdraw their earnings form their Ibotta accountAfter hours this account will remain suspendedIf the user has any further questions or concerns, please feel free to contact [redacted]