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Ibotta Reviews (376)

Hi [redacted] , Thank you for the concern regarding your accountWe have taken a look at your account and past correspondences with our customer service representativesIt appears that you have received three emails from our Support Team in the last days regarding your unclaimed gift cardEach email contains a link for the gift card, only meant for you to redeemIn order to receive this email and access to your gift card, you will need to check the personal email associated with your account Thank you for your patiencePlease continue corresponding with our Support Team via email in order to get this resolvedHave a great day!

Hi there,Thank you for bringing this to our attentionThis user's account has been fully restored as nowPlease let us know at [redacted] , if the user has any further troubleHave a great day!

Thank you for providing this user's responseAt this time, this user's account is deactivated, which means we are unable to credit their account for the desired amountAlso please note that our minimum cash withdrawal threshold is currently $for every userIf the user would like to reinstate their account, please have them contact our [redacted] at [redacted] @ibotta.com

Initial Business Response / [redacted] */ Thank you for bringing this to our attentionWe have reviewed the user's account fully, and it appears that they were deactivated for having more than accounts linked to their deviceThis is something that our Customer Support Team should be able to assist withHowever, we confirmed with them that they have not yet received any emails from the user We recommend that the user write in directly to our Support Team's email address, [redacted] @Ibotta.comAlso, make sure that the email used to write in is the one that is linked to their Ibotta accountOur Support Team should be able to solve this issue as soon as they receive an email Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) I have sent emails (attached) with no response as of yetI will attach them here and follagainCan you please reply and communicate this information to the appropriate people? Final Business Response / [redacted] */ Thank you for letting us knowWe checked the attached emails, but we weren't able to access the informationWe confirmed that our Customer Support Team hasn't been able to reach out to the customer, so we started a new email thread and our Support Team should send an email shortly Once they get in contact with the user, our Fraud Prevention team will assist the user with his account Final Consumer Response / [redacted] */ (The consumer indicated he/she ACCEPTED the response from the business.) They fixed this and emailed me directly

Hello, Thank you for the concern regarding your accountIt appears that the following message was sent to you on November 29th, by our Support Team: "I am writing to you from Ibotta’s Account Review TeamOur automated system flagged your account for review based on either user data, shopping behavior, or account audits.We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.Specifically, we found several submissions that have been marked with a pen or marker in order to hide informationThis is against our Terms of Use.It appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Please provide us with any information you can to help us make a decision regarding your accountYour account will remain locked until we receive your response and complete our review." If you feel that your account was wrongfully deactivated, please continue corresponding with our Support Team via email Thank you for your patience and consideration

Hello, Thank you for the concern regarding your accountThe user's account has since been reinstated after receiving a response from our Support TeamWe apologize for the inconvenience and appreciate your patience while our Team reviewed your accountThank you and have a nice day

Hello, Thank you for the concern about your accountIt appears that you have had extensive correspondence with our representativesAs stated in a previous email, we have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that receipts submitted to us, through your account, violate Ibotta's Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.We also verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding

Initial Business Response / [redacted] (1000, 6, 2015/11/12) */ Thank you for bringing this to our attentionWe have reviewed this user's account and have determine that it is not currently suspended We have since reached out to this user to resolve the issue further

Hello, Thank you for expressing concern regarding your accountUpon completing a review of your account, we have determined to keep your account suspended, but allow for you to cash out your earningsWe can see that some of your balance was redeemed in accordance with our Terms of Use.As stated in a previous correspondence, we have verified that you have attempted to refer more than one account who uses the same account or purchase information, which violates our Terms of Use.Thank you for your cooperation and understanding

Initial Business Response / [redacted] (1000, 5, 2015/07/25) */ Thank you for bringing this to our attentionWe have reviewed this case with our Fraud Team, and it appears that the user was reactivated after our Fraud Team completed their reviewAny rebates for the returned products have been removed, and the user was able to cash out their remaining funds The user's account is currently being reviewed for a second instance of possible fraudThey will complete this within a few days and reach out to the user as soon as they are finishedOur Support Team is available for any other questions or concerns

Complaint: [redacted] I am rejecting this response because: I received a reply from Ibotta who is allowing me to reactive give my accountThey were informative and consistent with ur noteHowever I am unable to access my account stillI am getting some errors or locked out of my accountStill need Ibotta to follow up to allow me to access my account again Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/05) */ Thank you for bringing this to our attentionWe have reviewed this case with our Fraud Prevention teamIt appears that the user's account has been reactivated, and they have successfully cashed out their earningsIf the user has any other questions or concerns, our Support Team can be reached at [redacted] @Ibotta.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter only emails!!!! Thanks for your help with this matter [redacted] ***

Complaint: [redacted] I am rejecting this response because receipt images provided by the company were from after I contacted them that my phone was lost/stolen Furthermore, since receiving their reply via the Revdex.com, my personal email account has been inundated with automated emails from this company (I received emails from Ibotta between 1:PM and 1:PM) Sincerely, [redacted]

Hello, Thank you for the concern regarding your accountWe have completed a second review of your account and as a one-time courtesy, we have reactivated your account (on 10/22/17) for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account.We verified that too many accounts have logged in using your [redacted] devicePer Ibotta’s Terms of Use, Section 11, each unique mobile device may not be associated with more than two (2) user accounts.To resolve this issue, we have left your account on the device, and have unlinked the remaining account(s) from your deviceMoving forward, one additional account can login to your device, and all other accounts that attempt to log in will be deactivated.We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: [redacted] If you have any questions or concerns please let us knowHave a great day!

Hello, Thank you for the concern regarding your accountWe received the user's first message regarding their account on Saturday 8/12/Unfortunately, the Ibotta team is experiencing longer than response timesThe user had blocks and holds preventing a confirmation email from reaching the userWe have since cleared these blocks and holds and manually sent the user a confirmation emailThe user must complete the confirmation cycle in order to cash out her accountPlease reach out to the support team if the user continues to have troubleThank you for your patience and understanding

Complaint: [redacted] I am rejecting this response because:I've read the complaint and as it states, I was made aware of the policy several months ago but there were no issues at that time and I did not receive a referral bonus for the accounts they mention At that time, I was made aware that accounts couldn't be registered to the same phone but was told that another user could login to Ibotta from my phone as long as they were registered under another number Over the next months, I continued to redeem rebates as with no issues It wasn't until my niece complained in October that Ibotta suddenly "found" a reason to deactivate my account Between the time I was made aware of the policy and when they deactivated my account, I didn't violate any policies.As far as the same purchase information being used, I have a [redacted] RedCard and my other family members don't so we tend to use my card as payment so we get the extra 5% off How my family pays for things is of no concern to Ibotta though.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: First of all, I am rejecting because what ibotta has responded has nothing to do with my initial complaintI would like to recap what has transpired since April 19, I submitted a receipt that I had purchase multiple itemsI redeemed a rebate for oneThe rebate came back into my gallery and I redeemed again with the second product I had purchasedibotta rejected my second submission stating I had violated their terms of useI "emailed" back and forth with the company several times and they continued to state I violated their terms of use, but what I did was not in the terms of useThe company then showed where it is stated in a FAQWhen customers sign up for ibotta, they agree to the terms of use, not an FAQBut, they continued to tell me I violated the "terms of use" even though I did notIf they wanted to begin enforcing this rule, then ibotta should update their terms of use to include this type of submissionI believed this to be a dishonest thing on the company's part because they continued to reject my particular submission, so I reached out to the Revdex.com and submitted a complaint explaining the situation in more detail than listed aboveI submitted the complaint on April 24, 2016.*ibotta has now retaliated against their customer, myself, for reaching out to the Revdex.com.*On April and April 18, I submitted a receipt where I had purchased one 18pack of Bud Light, tostitos, and salsaI submitted the receipt for separate rebatesMost importantly I would like to note that ibotta accepted and gave me credit for these rebatesI was not deniedNo one told me I did anything wrongI have uploaded the emails stating that ibotta accepted this and gave me credit for theseOn April 27, after I had submitted the complaint to the Revdex.com, ibotta went looking for something I had done wrong so that they could deactivate my accountThey went looking! They wanted to find something I did wrong so that they could retaliate against meTheir customer! How despicableI have emails where they re-ran the already approved (APPROVED BY IBOTTA, not my fault they approved it) and then denied them and now say I have negative creditI would like to also say that I genuinely didn't know I had done anything wrong with submitting the Bud Light receipts and combining the rebatesPreviously, the Mott's rebates stated you could not combine in the rebate details, so that is where I looked for the information about combining the Bud Light rebatesIf ibotta had denied those rebates as they should have in the first place, and showed me where it said it in the fine print, then I wouldn't have "negative credit" as they say I do nowSo, what does ibotta do? On April 27, again, after submitting the complaint, they have DEACTIVATED my account for something THEY initially approvedSomething that they didn't even let me know I had done wrongI have been an excellent customer since July of Almost YEARSI'm not new to this and not trying to scam ibottaI am a personI am a fatherI am a husbandI work very hard for my moneyI am an honest personIf ibotta had looked at my overall history over the last years, they would see I do not try to do anything wrongI have been very disappointed by this entire situationI pointed out something they should fix in their terms of use that I did NOT violate, and they chose to retaliate against their excellent customer by looking for something that I accidentally did that violated itAgain, which they approved and only denied AFTER I contacted the Revdex.comThis just isn't good businessIt's shadyIt's rudeIt's completely childishSo, yes, I reject their response because they have retaliated against me by deactivating my account for something they approved in the first placeAgain, their responses have had almost nothing to do with the original complaint Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The receipts are legitimate regardless of irregular shopping behavior or notNot one receipt submitted was sent the same day and purchases were made separate days throughout the weekTo be straight to the point, you accepting and approved my earnings only to lock my accountI would like it if the company can show the submitted receipts that I had on the account to me and show when more then one receipt was submitted any given dayI have a strong feeling that your company pockets the approved earnings while blocking your usersYou do not actually have any considerations or respect for the vendors that you work for and the big companies that offer these rebates to their consumers Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: they have made no specific changes to deliberately misleading advertising practices Sincerely, [redacted] ***

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