Complaint: [redacted] I am rejecting this response because:As a part time wedding planner, your determination that I violated the terms of use is unfairly discriminatory based on my purchasing patternsBy filing a complaint with the Revdex.com, I have since learned that this is a common practice of yoursI have contacted each of the manufacturers and retailers for the rebates I rightfully earned and notified them of the situation as well as advised them not to pay you since the money won't make it to the end userI will continue to correspond with them on the matter as I see fitWhile the amount of rebates may seem insignificant, judging by the number of people with similar complaints, it appears that you are pocketing money that isn't rightfully yoursI will do everything in my power to assure that you suffer your misguided business practices Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountsWe have completed a second review of your accounts and are firm in our decision to maintain deactivation on both of your earning accounts with IbottaIbotta has created a referral program that grants users $for every successful NEW user that an existing user invites to use IbottaOn October 21, 2016, this user intentionally created a SECOND Ibotta account using the referral code from her FIRST Ibotta accountIt is clear to us that the user was attempting to fraud Ibotta by inviting herself to join Ibotta in order to earn the $creditThen the user continued to earn on BOTH accounts thus violating Ibotta's TermsThe user also shared the same receipt between the two accounts in order to earn addtional Ibotta credit with an already submitted receiptWe verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta accountWe have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceWe also verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user)Therefore, we are firm in our decision to keep both of this user's accounts deactivated as the user intentionally violated Ibotta's TermsWe appreciate your understandingThank you
Complaint: [redacted] I am rejecting this response because: My PASSWORD IS NOT WORKINGYou say I logged out then logged in using my password but I have been trying that and it does not work! I tried on a CPU and my password does not work!!! Please how do I get the funds that I earned onto a third party account without a password?Ibotta has my email and it is the same on ***Please add funds to that accountThank you Once again my PASSWORD DOES NOT WORK Sincerely, [redacted]
Hi ***, After a second review of your account, we are firm in our decision to permanently deactivate your accountWe work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other usersDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Final Consumer Response / [redacted] (2000, 7, 2016/01/05) */ After letting them know I was putting this complaint in they finally made good on their error and gave the rebateStill not happy with how it had to be handled but happy they resolved
They are stating that there is a conflict with the bonuses in question but when they say you have to make x amount of purchases to claim the say January bonus for dollars that is where I make separate purchases to count for that bonus and then you have a level January bonus I would do the same thing to get that bonusAs far as my shopping habits who are you to say how I should shop and how I shouldn’t? I used Ibotta for things that appealed to me I didn’t just go buy something because it was on IbottaIf [redacted] *** was on there I used it I drink ***Is the [redacted] water was there I used it as I drink ***If [redacted] was on there is used it as I drink [redacted] The same goes for [redacted] I’m not brand specific when it comes to beerThey pretty much all taste the sameAs far as my purchases as [redacted] again if it appealed to me I bought it here again the yarn I buy was never on the rebate thingSo I always watched for the 20% cash back to appear in my [redacted] section of Ibotta and that’s when I would use itThis just seems to be an ongoing complaint with this companyDid I enjoy using Ibotta? Yes I did it was great being able to get cash in my bank account to be able to help outI stand firm in the fact that all of my purchases claimed through Ibotta were made and retained by meI did nothing to “violate the termsI haven’t seen anywhere where it says I can not make multiple purchases to count towards the bonuses for the month Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Hello,Thank you for your concern regarding your accountWe have completed a review of your account on 6/7/and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account.We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Also, only one receipt may only be submitted by one userSharing receipts across multiple accounts is a violation of our Terms of Use, regardless of the rebates being verifiedThis receipt was already submitted by another user and therefore, the receipt can not be used to gain credit on another accountI hope this helps to explain.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/termsIf you have any questions or concerns please let us knowHave a great day!
Hi there, Thank you for bringing this to our attentionUnfortunately this user was deactivated due to submitting receipts across two accounts.We have deactivated the account under the email [redacted] , which the earnings for that account have been redistributed.However, as a one time courtesy, we have reactivated the account under the email [redacted] , which the user should have access to.If the user has any further questions, please have them contact [redacted] , for further informationThank you and have a great day!
Hello, Thank you for your reply regarding your accountUpon review of your submitted receipts, the receipts have been altered, tampered, or otherwise fabricated for the sole purpose of obtaining Ibotta receiptsIn some instances, no products were purchased at all, an incorrect product was submitted for a rebate, OR products purchased for a rebate were returned; in which Ibotta is not only being defrauded but the retailer as well Ibotta is grateful for the choice our users make every day to use our appWhen outlying users violate our Terms of Use, this jeopardizes our relationships with Brands and Retailers, potentially preventing us from continuing to provide high quality rebates and bonuses to the majority of our usersImproperly receiving credit is taken very seriously by our teams and an account can be flagged and reviewedWe will always conduct a review in a timely manner and answer questions relevant to the accountAlthough not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of UseThank you for your cooperation and understanding
Hi there,Thank you for bringing this to our attentionThis user's referrals are not being credit due to the fact that they all used the same device to register.In order for users to receive credit for their referrals, the referral must sign up on a unique mobile device of their own.At this time, due to our Terms of Use, we cannot award any further credit.If the user has any further questions, please have them contact [redacted] Have a great day!
Hello,Thank you for the concern regarding your accountWe have looked into your account and your account remains active and accessibleIt appears that you have had some correspondence with our Support TeamAs stated in a previous email, once your password is entered incorrectly too many times, your account will be locked for anywhere between - hoursYou should then be able to try againIf you continue to get locked out for trying to log in with the wrong password, we suggest you proceed with the "forgot password" hyperlink under the log in boardFor your reference, we have provided the steps necessary to change your password: To reset your password start from Ibotta’s welcome screen, please select “Sign In” and choose “Sign in with Email”Then select “Forgot Password” at the bottomYour device will prompt you to enter your email address to send you a link to reset your passwordMake sure to check your spam folder if you are not seeing the email from usIf you are already signed in on the app, select the Menu icon found on the top left corner and this will then bring up the Menu from the left side of your screenThen, tap on the gear icon in the upper right corner and choose "Update Profile"From here, you can select "Reset Password"Once this is complete, simply follow the steps listed aboveWe apologize for the inconvenienceHave a great day!
I don't want to waste more time with this businessThey only point fingers at users but don't take responsibilities and admit the loopholes in their systems that allow users to make all kinds of mistakesThey are very quick and strict to catch user mistakes though.Yes we did share receipts between two family accounts, but it was for totally different items purchasedI already told them many times, I didn't read their "terms" and didn't know users shouldn't share receiptsWe made a point NOT to submit the same items from the same receipt twice into the systemsOur intent was to abide the terms of useAt this point, we do not plan on using Ibotta ever againWe do not care if they open/close our accounts any moreBut we feel bad all our earnings have been robbed by a business THIEF who instead treats their users like criminals!
Hi there, Thank you for bringing this to our attention and we apologize for the delayed response.It seems as though this user's account was deactivated due to submitting duplicate receipts that were not originally purchased by the userPer Ibotta's Terms of Use Section users are prohibited from submitting receipts for purchases they did not actually make.We have allowed this user to withdraw her earnings within a hours period, which they have taken advantage ofTheir account, however, will remain deactivatedIf the user has any further questions, please have them contact [email protected] Thank you!
Hello, Thank you for the concern regarding your accountIt appears there was a small glitch in our system that put your account in an inactive state after the one-time courtesy reactivation was grantedWe truly apologize for the inconvenienceWe have now reactivated your Ibotta account Please remember that only two Ibotta users are permitted to use one device in order to avoid suspension in the future.Your account is now active for useThank you for your patience and for supporting Ibotta, have a great day!
Complaint: [redacted] I am rejecting this response because: what kind of business practice is "we feel" ? I feel that Dinosaurs never existed, we did not land on the moon and you are a bunch of crooksThat MUST be right because I Believe thatYour argument is completely irrelevantAs for your Integrity, I Believe you lost that when your only answers are "we feel." I bet your businesses must be extremely satisfied with your "integrityMaybe my next step will be to appeal to the businesses directly that deal with your company and show them your actual lack of integrityI am actually appalled that the Revdex.com continues to let this continue back and forth with all of your lack of proof other than your feelingsI remain steadfast to spreading the word of your crooked company Sincerely, Quintin Field
Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user made a purchase through one of Ibotta's mobile shopping retailersThe user's purchase was considered "dropped"This means that the link between Ibotta and the retailer was somehow disrupted and the purchase was not linked to the user's accountIbotta requested the purchase information from the user and has escalated the purchase to our partners for reviewA review consists of reviewing the purchase for it's eligibility and then administering credit after the review is completedIbotta has sent the information regarding the user's purchase over to the relevant parties, however, we cannot guarantee when we will hear back from themWe appreciate the user's patience and understanding regarding this matterThe user can be 100% sure that we will get back to her regarding her purchase and it's eligibilityThank you and have a nice day
Complaint: [redacted] I am rejecting this response because:As a part time wedding planner, your determination that I violated the terms of use is unfairly discriminatory based on my purchasing patternsBy filing a complaint with the Revdex.com, I have since learned that this is a common practice of yoursI have contacted each of the manufacturers and retailers for the rebates I rightfully earned and notified them of the situation as well as advised them not to pay you since the money won't make it to the end userI will continue to correspond with them on the matter as I see fitWhile the amount of rebates may seem insignificant, judging by the number of people with similar complaints, it appears that you are pocketing money that isn't rightfully yoursI will do everything in my power to assure that you suffer your misguided business practices Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountsWe have completed a second review of your accounts and are firm in our decision to maintain deactivation on both of your earning accounts with IbottaIbotta has created a referral program that grants users $for every successful NEW user that an existing user invites to use IbottaOn October 21, 2016, this user intentionally created a SECOND Ibotta account using the referral code from her FIRST Ibotta accountIt is clear to us that the user was attempting to fraud Ibotta by inviting herself to join Ibotta in order to earn the $creditThen the user continued to earn on BOTH accounts thus violating Ibotta's TermsThe user also shared the same receipt between the two accounts in order to earn addtional Ibotta credit with an already submitted receiptWe verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta accountWe have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceWe also verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user)Therefore, we are firm in our decision to keep both of this user's accounts deactivated as the user intentionally violated Ibotta's TermsWe appreciate your understandingThank you
Complaint: [redacted] I am rejecting this response because: My PASSWORD IS NOT WORKINGYou say I logged out then logged in using my password but I have been trying that and it does not work! I tried on a CPU and my password does not work!!! Please how do I get the funds that I earned onto a third party account without a password?Ibotta has my email and it is the same on ***Please add funds to that accountThank you Once again my PASSWORD DOES NOT WORK Sincerely, [redacted]
Hi ***, After a second review of your account, we are firm in our decision to permanently deactivate your accountWe work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other usersDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Final Consumer Response / [redacted] (2000, 7, 2016/01/05) */ After letting them know I was putting this complaint in they finally made good on their error and gave the rebateStill not happy with how it had to be handled but happy they resolved
They are stating that there is a conflict with the bonuses in question but when they say you have to make x amount of purchases to claim the say January bonus for dollars that is where I make separate purchases to count for that bonus and then you have a level January bonus I would do the same thing to get that bonusAs far as my shopping habits who are you to say how I should shop and how I shouldn’t? I used Ibotta for things that appealed to me I didn’t just go buy something because it was on IbottaIf [redacted] *** was on there I used it I drink ***Is the [redacted] water was there I used it as I drink ***If [redacted] was on there is used it as I drink [redacted] The same goes for [redacted] I’m not brand specific when it comes to beerThey pretty much all taste the sameAs far as my purchases as [redacted] again if it appealed to me I bought it here again the yarn I buy was never on the rebate thingSo I always watched for the 20% cash back to appear in my [redacted] section of Ibotta and that’s when I would use itThis just seems to be an ongoing complaint with this companyDid I enjoy using Ibotta? Yes I did it was great being able to get cash in my bank account to be able to help outI stand firm in the fact that all of my purchases claimed through Ibotta were made and retained by meI did nothing to “violate the termsI haven’t seen anywhere where it says I can not make multiple purchases to count towards the bonuses for the month Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Hello,Thank you for your concern regarding your accountWe have completed a review of your account on 6/7/and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account.We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Also, only one receipt may only be submitted by one userSharing receipts across multiple accounts is a violation of our Terms of Use, regardless of the rebates being verifiedThis receipt was already submitted by another user and therefore, the receipt can not be used to gain credit on another accountI hope this helps to explain.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/termsIf you have any questions or concerns please let us knowHave a great day!
Hi there, Thank you for bringing this to our attentionUnfortunately this user was deactivated due to submitting receipts across two accounts.We have deactivated the account under the email [redacted] , which the earnings for that account have been redistributed.However, as a one time courtesy, we have reactivated the account under the email [redacted] , which the user should have access to.If the user has any further questions, please have them contact [redacted] , for further informationThank you and have a great day!
Hello, Thank you for your reply regarding your accountUpon review of your submitted receipts, the receipts have been altered, tampered, or otherwise fabricated for the sole purpose of obtaining Ibotta receiptsIn some instances, no products were purchased at all, an incorrect product was submitted for a rebate, OR products purchased for a rebate were returned; in which Ibotta is not only being defrauded but the retailer as well Ibotta is grateful for the choice our users make every day to use our appWhen outlying users violate our Terms of Use, this jeopardizes our relationships with Brands and Retailers, potentially preventing us from continuing to provide high quality rebates and bonuses to the majority of our usersImproperly receiving credit is taken very seriously by our teams and an account can be flagged and reviewedWe will always conduct a review in a timely manner and answer questions relevant to the accountAlthough not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of UseThank you for your cooperation and understanding
Hi there,Thank you for bringing this to our attentionThis user's referrals are not being credit due to the fact that they all used the same device to register.In order for users to receive credit for their referrals, the referral must sign up on a unique mobile device of their own.At this time, due to our Terms of Use, we cannot award any further credit.If the user has any further questions, please have them contact [redacted] Have a great day!
Hello,Thank you for the concern regarding your accountWe have looked into your account and your account remains active and accessibleIt appears that you have had some correspondence with our Support TeamAs stated in a previous email, once your password is entered incorrectly too many times, your account will be locked for anywhere between - hoursYou should then be able to try againIf you continue to get locked out for trying to log in with the wrong password, we suggest you proceed with the "forgot password" hyperlink under the log in boardFor your reference, we have provided the steps necessary to change your password: To reset your password start from Ibotta’s welcome screen, please select “Sign In” and choose “Sign in with Email”Then select “Forgot Password” at the bottomYour device will prompt you to enter your email address to send you a link to reset your passwordMake sure to check your spam folder if you are not seeing the email from usIf you are already signed in on the app, select the Menu icon found on the top left corner and this will then bring up the Menu from the left side of your screenThen, tap on the gear icon in the upper right corner and choose "Update Profile"From here, you can select "Reset Password"Once this is complete, simply follow the steps listed aboveWe apologize for the inconvenienceHave a great day!
I don't want to waste more time with this businessThey only point fingers at users but don't take responsibilities and admit the loopholes in their systems that allow users to make all kinds of mistakesThey are very quick and strict to catch user mistakes though.Yes we did share receipts between two family accounts, but it was for totally different items purchasedI already told them many times, I didn't read their "terms" and didn't know users shouldn't share receiptsWe made a point NOT to submit the same items from the same receipt twice into the systemsOur intent was to abide the terms of useAt this point, we do not plan on using Ibotta ever againWe do not care if they open/close our accounts any moreBut we feel bad all our earnings have been robbed by a business THIEF who instead treats their users like criminals!
Hi there, Thank you for bringing this to our attention and we apologize for the delayed response.It seems as though this user's account was deactivated due to submitting duplicate receipts that were not originally purchased by the userPer Ibotta's Terms of Use Section users are prohibited from submitting receipts for purchases they did not actually make.We have allowed this user to withdraw her earnings within a hours period, which they have taken advantage ofTheir account, however, will remain deactivatedIf the user has any further questions, please have them contact [email protected] Thank you!
Hello, Thank you for the concern regarding your accountIt appears there was a small glitch in our system that put your account in an inactive state after the one-time courtesy reactivation was grantedWe truly apologize for the inconvenienceWe have now reactivated your Ibotta account Please remember that only two Ibotta users are permitted to use one device in order to avoid suspension in the future.Your account is now active for useThank you for your patience and for supporting Ibotta, have a great day!
Complaint: [redacted] I am rejecting this response because: what kind of business practice is "we feel" ? I feel that Dinosaurs never existed, we did not land on the moon and you are a bunch of crooksThat MUST be right because I Believe thatYour argument is completely irrelevantAs for your Integrity, I Believe you lost that when your only answers are "we feel." I bet your businesses must be extremely satisfied with your "integrityMaybe my next step will be to appeal to the businesses directly that deal with your company and show them your actual lack of integrityI am actually appalled that the Revdex.com continues to let this continue back and forth with all of your lack of proof other than your feelingsI remain steadfast to spreading the word of your crooked company Sincerely, Quintin Field
Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user made a purchase through one of Ibotta's mobile shopping retailersThe user's purchase was considered "dropped"This means that the link between Ibotta and the retailer was somehow disrupted and the purchase was not linked to the user's accountIbotta requested the purchase information from the user and has escalated the purchase to our partners for reviewA review consists of reviewing the purchase for it's eligibility and then administering credit after the review is completedIbotta has sent the information regarding the user's purchase over to the relevant parties, however, we cannot guarantee when we will hear back from themWe appreciate the user's patience and understanding regarding this matterThe user can be 100% sure that we will get back to her regarding her purchase and it's eligibilityThank you and have a nice day