Complaint: [redacted] I am rejecting this response because:that is false.I did nothng wrong I had to constantly contact them because they were incorrectly crediting my account.they allowed my account to stay open and I accrued more money that they are once again keeping.Horrible Horrible customer service! Sincerely, [redacted]
Hi there,Thank you for bringing this to our attentionThis users account has been fully restored which they should have access.If the user is still experiencing any problems, please have them contact [email protected] for further assistance.Thank you and have a great day!
Hello, Thank you for your response. The following was sent to you via email by our Support Team: "We have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user). Please review our Terms of Use to avoid suspension in the future. They can be viewed here: https://ibotta.com/docs/terms If you have any questions or concerns please let us know. Have a great day!" Thank you for your patience and understanding.
Hello, Thank you for the reply regarding your accountUnfortunately, we are firm in our decision to maintain deactivation of this and the various additional accountsAs previously stated, we granted the user a one time courtesy reactivation for falsifying referrals in order to receive referral bonus(es)However, the user committed the same behavior a second time and is now subject to permanent deactivationWe apologize for the inconvenience and must adhere to corrective action towards individuals who intentionally violate Ibotta's Terms of Use multiple timesWe appreciate the user's cooperation and understandingThank you
Hello,Thank you for the concern regarding your accountIt appears that your received an email yesterday from our Support Team stating the following: "Our automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your account.Thank you for your patience and have a great day!" In the future, we ask that you allow hours for a response from our Support Team due to the number of inquiries we receive on a daily basisHave a great day!
Hello, Thank you for the concern regarding your account and your referralsUpon review of the user's multiple accounts and referrals, we are firm in our decision to keep the user's account deactivatedWe are happy to explain our decisionOn 9/1/15, [redacted] created an account with IbottaThe user was a great user, earning credit through redemptions as well as inviting some new users to IbottaOn 8/4/17, the user created a duplicate account, with the same user information on her same deviceOn 8/5/17, using the second account, the user again referred herself to a different device that was being shared with additional accounts that were referred by the first accountAll of these accounts shared the same user informationThen on 11/16/17, the user again referred herself to the same device as the first account, again sharing the same account information as all previous accountsOn 8/5/17, the user submitted a receipt to her first account that had been submitted on one of her additional accounts and received credit for the submissionOn 12/1/17, the user submitted a fraudulent receipt to the system in order to earn Ibotta creditUpon review of the user's account, several receipts were submitted multiple times in order to receive Ibotta creditPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta accountPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceUsers shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriatePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user)Unfortunately, due to the various violations of Ibotta's Terms of Use as stated here, we will not reactivate the user's multiple accounts with Ibotta as well as the fraudulent referral accountsWe apologize for the inconvenience and appreciate the user's understanding and cooperationThank you
Good Morning, I am emailing in regards to Complaint ID # [redacted] I am unable to leave an additional comment on the complaint pageHowever, I do want to let you know that this has been resolvedIbotta reopened my account minus any bonuses received for referralsI understand their concern and appreciate them reopening the accountI have no further concerns regarding this matter and would like to close the complaint as satisfiedThank You, Brittany [redacted]
Hello, Thank you for the further concern regarding your accountAt this point, we consider your case closedYour account has been reactivated and is available to useWe are unable to discuss the status of other users' accountsThank you for your understanding and patience
Hello,Thank you for your noteUnfortunately, as stated in a separate Revdex.com case and in previous correspondences with our Support Team, we chose to reactivate your original account as a one-time courtesy for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your accountAll other associated accounts will remain suspended.Per Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta accountAll subsequent accounts created will remain permanently deactivated.We have also verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriate.Please review our Terms of Use to avoid suspension in the future: https://ibotta.com/docs/terms.At this time, we consider this case closedThank you for your understanding and cooperation
Hello, Thank you for the concern regarding IbottaUnfortunately, the email provided by the user does not yield any accounts with IbottaThe name yields two accounts which we are unable to verify against the information provided by the userHowever, we are happy to provide this information to the user that can be found in the Help Center: Having Issues with our TouchID Feature?You may need to bypass this feature if it isn't working correctlyIn order to disable the Touch ID feature on your device, please complete the following steps:From Account, tap on Settings.Tap "Enable TouchID" to white to turn this feature offYou can also turn this feature back on by tapping it to green.Restart and refresh the app.Once these steps are complete, you should be able to Withdraw Cash at your convenienceWe hope that this information assists the individualWe suggest that the individual utilize the Help Center for anything further questions about how to use IbottaThank you and have a nice day
Hello,Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your original account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your accountAs stated previously in correspondences with our representatives, we have verified that more than one account was created using your information (specifically three separate accounts)Per Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta accountAll subsequent accounts created will remain permanently deactivated.We have also verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriatePlease review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms.If you have any questions or concerns please let us knowThank you for your patience and cooperation
Complaint: [redacted] I am rejecting this response because:This is not solving my iissue....well it is sad that it won't be resolved , and even going to the Revdex.com , it wont be resolvedI have made purchases on valid receiptsSo evidently it's a stupid game of he said, she said (a child's game) I believe I had a significant amount of credit on my Ibotta balance when they deactivated my account , giving me the feeling of being robbedSo, as I have been robbed of doing nothing wrong and going by Ibotta's guidelines of buying products, submitting valid receipts and if I recall being told that I shop at a location to much ( I believe they called it irregular shopping...what is that?) .It is becoming clear that this issue will not be resolvedI hope that Ibotta doesn't do this to anyone else ( However reading other complaints on here about them...they have) Know this is sad, but ibotta will do what ibotta will do I guess, so I will not recommend ibotta to anyone, thinking it's a scam and that thus us company that doesn't take pride in resolving issuesGiving that the hope of resolving my issue is lost.Well have a nice day Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello, Thank you for the concern regarding your accountAfter a second review of your account, we are firm in our decision to permanently deactivate both of your accountsWe verified that more than one account was created using your informationWe are able to see that you earned funds on bothPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta accountDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
I am rejecting this response because: My shopping behavior has nothing to do with violating your terms, I have legitimately made purchases and I have not sharred any receiptsIf other people buy the same thing as me considering you likely have 1000s of people are you going to suspend everyone? Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The purchase was made on 12/17/and submitted the same dayWhen the receipt was submitted for the offer, I received an errorThe offer was then added to my account again as often times offers are offered for subsequent redemptionsBelow is a response from Ibotta support about the issue that states the offer started on 12/15/which verifies the offer was available on my account and the error occurred prior to the second submission for the same offerTori W(Ibotta)Dec 22, 16:MSTHello ***,Thank you for taking the time to send us that photo of your 12/13/ [redacted] *** receiptUnfortunately, the ' [redacted] Bonus' you are referencing actually started on 12/15/17, and so only purchases made on or after 12/15/are eligible for this bonus.I hope this helps answer your questionThank you for using Ibotta, and have great day!Sincerely, Tori W Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Ibotta still seems to think the receipt is a duplicate or not original, I don't know which because they never specifiedTheir responses have continually been copy and pasted to an email and sent out without checking for errors on their partWhile I am happy I have been credited for my rebates I still feel the people who are overseeing the customer service are ignoring my very simple wish that they check the receipt I have no idea why this receipt was rejected in the first place, I submitted it just like all my other receiptsIts been very frustrating to repeatedly explain my situation to Ibotta and they still don't get itI would be satisfied if Ibotta 1) Acknowledged they were wrong, 2) Gave me some type of compensation for messing up and 3)Ensured that should this happen again, I will be listened to instead of repeatedly being ignored and given a generic response to my problemI am including a copy of the receipt and I think you will find that it is clearly original Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ Thank you for bringing this to our attentionIt appears that our Support Team has tried to contact the user, but their replies may not be getting throughOur Support Team attempted to remove all blocks and spam reports and reach out one more timeIf the user didn't receive our last message, we ask if they could write in through an alternate emailThis will allow our Support Team to start assisting them with resetting their passwordOur Support Team can be reached at [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have contacted me and the problem is resolved
Thank you for bringing this to our attentionWe are sorry to hear that the user would like to deactivate their accountAs of right now the account has been officially deactivated with the remaining balance being at $ If the user would like to reactivate their account at any time, please have them contact our [redacted] at [redacted] @ibotta.comThank you!
Complaint: [redacted] I am rejecting this response because: it is the same response given initially and does not address the nature of my complaint or my initial rejection of businesses response Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:that is false.I did nothng wrong I had to constantly contact them because they were incorrectly crediting my account.they allowed my account to stay open and I accrued more money that they are once again keeping.Horrible Horrible customer service! Sincerely, [redacted]
Hi there,Thank you for bringing this to our attentionThis users account has been fully restored which they should have access.If the user is still experiencing any problems, please have them contact [email protected] for further assistance.Thank you and have a great day!
Hello, Thank you for your response. The following was sent to you via email by our Support Team: "We have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user). Please review our Terms of Use to avoid suspension in the future. They can be viewed here: https://ibotta.com/docs/terms If you have any questions or concerns please let us know. Have a great day!" Thank you for your patience and understanding.
Hello, Thank you for the reply regarding your accountUnfortunately, we are firm in our decision to maintain deactivation of this and the various additional accountsAs previously stated, we granted the user a one time courtesy reactivation for falsifying referrals in order to receive referral bonus(es)However, the user committed the same behavior a second time and is now subject to permanent deactivationWe apologize for the inconvenience and must adhere to corrective action towards individuals who intentionally violate Ibotta's Terms of Use multiple timesWe appreciate the user's cooperation and understandingThank you
Hello,Thank you for the concern regarding your accountIt appears that your received an email yesterday from our Support Team stating the following: "Our automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your account.Thank you for your patience and have a great day!" In the future, we ask that you allow hours for a response from our Support Team due to the number of inquiries we receive on a daily basisHave a great day!
Hello, Thank you for the concern regarding your account and your referralsUpon review of the user's multiple accounts and referrals, we are firm in our decision to keep the user's account deactivatedWe are happy to explain our decisionOn 9/1/15, [redacted] created an account with IbottaThe user was a great user, earning credit through redemptions as well as inviting some new users to IbottaOn 8/4/17, the user created a duplicate account, with the same user information on her same deviceOn 8/5/17, using the second account, the user again referred herself to a different device that was being shared with additional accounts that were referred by the first accountAll of these accounts shared the same user informationThen on 11/16/17, the user again referred herself to the same device as the first account, again sharing the same account information as all previous accountsOn 8/5/17, the user submitted a receipt to her first account that had been submitted on one of her additional accounts and received credit for the submissionOn 12/1/17, the user submitted a fraudulent receipt to the system in order to earn Ibotta creditUpon review of the user's account, several receipts were submitted multiple times in order to receive Ibotta creditPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta accountPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceUsers shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriatePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user)Unfortunately, due to the various violations of Ibotta's Terms of Use as stated here, we will not reactivate the user's multiple accounts with Ibotta as well as the fraudulent referral accountsWe apologize for the inconvenience and appreciate the user's understanding and cooperationThank you
Good Morning, I am emailing in regards to Complaint ID # [redacted] I am unable to leave an additional comment on the complaint pageHowever, I do want to let you know that this has been resolvedIbotta reopened my account minus any bonuses received for referralsI understand their concern and appreciate them reopening the accountI have no further concerns regarding this matter and would like to close the complaint as satisfiedThank You, Brittany [redacted]
Hello, Thank you for the further concern regarding your accountAt this point, we consider your case closedYour account has been reactivated and is available to useWe are unable to discuss the status of other users' accountsThank you for your understanding and patience
Hello,Thank you for your noteUnfortunately, as stated in a separate Revdex.com case and in previous correspondences with our Support Team, we chose to reactivate your original account as a one-time courtesy for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your accountAll other associated accounts will remain suspended.Per Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta accountAll subsequent accounts created will remain permanently deactivated.We have also verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriate.Please review our Terms of Use to avoid suspension in the future: https://ibotta.com/docs/terms.At this time, we consider this case closedThank you for your understanding and cooperation
Hello, Thank you for the concern regarding IbottaUnfortunately, the email provided by the user does not yield any accounts with IbottaThe name yields two accounts which we are unable to verify against the information provided by the userHowever, we are happy to provide this information to the user that can be found in the Help Center: Having Issues with our TouchID Feature?You may need to bypass this feature if it isn't working correctlyIn order to disable the Touch ID feature on your device, please complete the following steps:From Account, tap on Settings.Tap "Enable TouchID" to white to turn this feature offYou can also turn this feature back on by tapping it to green.Restart and refresh the app.Once these steps are complete, you should be able to Withdraw Cash at your convenienceWe hope that this information assists the individualWe suggest that the individual utilize the Help Center for anything further questions about how to use IbottaThank you and have a nice day
Hello,Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your original account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your accountAs stated previously in correspondences with our representatives, we have verified that more than one account was created using your information (specifically three separate accounts)Per Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta accountAll subsequent accounts created will remain permanently deactivated.We have also verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriatePlease review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms.If you have any questions or concerns please let us knowThank you for your patience and cooperation
Complaint: [redacted] I am rejecting this response because:This is not solving my iissue....well it is sad that it won't be resolved , and even going to the Revdex.com , it wont be resolvedI have made purchases on valid receiptsSo evidently it's a stupid game of he said, she said (a child's game) I believe I had a significant amount of credit on my Ibotta balance when they deactivated my account , giving me the feeling of being robbedSo, as I have been robbed of doing nothing wrong and going by Ibotta's guidelines of buying products, submitting valid receipts and if I recall being told that I shop at a location to much ( I believe they called it irregular shopping...what is that?) .It is becoming clear that this issue will not be resolvedI hope that Ibotta doesn't do this to anyone else ( However reading other complaints on here about them...they have) Know this is sad, but ibotta will do what ibotta will do I guess, so I will not recommend ibotta to anyone, thinking it's a scam and that thus us company that doesn't take pride in resolving issuesGiving that the hope of resolving my issue is lost.Well have a nice day Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello, Thank you for the concern regarding your accountAfter a second review of your account, we are firm in our decision to permanently deactivate both of your accountsWe verified that more than one account was created using your informationWe are able to see that you earned funds on bothPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta accountDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
I am rejecting this response because: My shopping behavior has nothing to do with violating your terms, I have legitimately made purchases and I have not sharred any receiptsIf other people buy the same thing as me considering you likely have 1000s of people are you going to suspend everyone? Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The purchase was made on 12/17/and submitted the same dayWhen the receipt was submitted for the offer, I received an errorThe offer was then added to my account again as often times offers are offered for subsequent redemptionsBelow is a response from Ibotta support about the issue that states the offer started on 12/15/which verifies the offer was available on my account and the error occurred prior to the second submission for the same offerTori W(Ibotta)Dec 22, 16:MSTHello ***,Thank you for taking the time to send us that photo of your 12/13/ [redacted] *** receiptUnfortunately, the ' [redacted] Bonus' you are referencing actually started on 12/15/17, and so only purchases made on or after 12/15/are eligible for this bonus.I hope this helps answer your questionThank you for using Ibotta, and have great day!Sincerely, Tori W Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Ibotta still seems to think the receipt is a duplicate or not original, I don't know which because they never specifiedTheir responses have continually been copy and pasted to an email and sent out without checking for errors on their partWhile I am happy I have been credited for my rebates I still feel the people who are overseeing the customer service are ignoring my very simple wish that they check the receipt I have no idea why this receipt was rejected in the first place, I submitted it just like all my other receiptsIts been very frustrating to repeatedly explain my situation to Ibotta and they still don't get itI would be satisfied if Ibotta 1) Acknowledged they were wrong, 2) Gave me some type of compensation for messing up and 3)Ensured that should this happen again, I will be listened to instead of repeatedly being ignored and given a generic response to my problemI am including a copy of the receipt and I think you will find that it is clearly original Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ Thank you for bringing this to our attentionIt appears that our Support Team has tried to contact the user, but their replies may not be getting throughOur Support Team attempted to remove all blocks and spam reports and reach out one more timeIf the user didn't receive our last message, we ask if they could write in through an alternate emailThis will allow our Support Team to start assisting them with resetting their passwordOur Support Team can be reached at [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have contacted me and the problem is resolved
Thank you for bringing this to our attentionWe are sorry to hear that the user would like to deactivate their accountAs of right now the account has been officially deactivated with the remaining balance being at $ If the user would like to reactivate their account at any time, please have them contact our [redacted] at [redacted] @ibotta.comThank you!
Complaint: [redacted] I am rejecting this response because: it is the same response given initially and does not address the nature of my complaint or my initial rejection of businesses response Sincerely, [redacted] ***