Complaint: [redacted] I am rejecting this response because:The vendor has incorrectly reported a return of an entire receipt of over items which two were exchanged back in January/FebruaryThey voided the entire receipt on May 25th Due to the time frame that has passed I no longer have the receipt to verify the exchange; however if anyone has been improper it is the vendor Walmart and Ibotta I have not abused the system or been fraudulent at all whatsoeverThey did reactivate to provide most of the monies in my account; however, I'd like verification and also mediation regarding my account as this is bad business practice and slanderous to say it's only one parties fault and there is no resolution Sincerely, [redacted]
Hi there,Thank you for bringing this to our attention.After reviewing this users account, it seems as though they were able to resolve tis issue with the help of our Support Team.If the user has any other questions, please have them contact [redacted] .Thank you
Hello, After a second review of your account, we are firm in our decision to permanently deactivate your accountWe work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other usersDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hello, Thank you for the reply regarding your accountWe have performed a second review of your accountWe have also presented your case to additional personnel including your comments via the Revdex.comUnfortunately, we are firm in maintaining deactivation of your accountWe apologize for the inconvenience that this may have causedIbotta is grateful for the choice our users make every day to use our appWhen outlying users violate our Terms of Use, this jeopardizes our relationships with Brands and Retailers, potentially preventing us from continuing to provide high quality rebates and bonuses to the majority of our usersAbuse of our rebates and service provided is taken very seriously by our teams and an account can be flagged and reviewedWe will always conduct a review in a timely manner and answer questions relevant to the accountAlthough not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of UseThank you for your cooperation and understanding
Hi [redacted] , Thank you for the concern regarding your accountWe have looked in to your account and it does not appear that your account has ever been locked and/or deactivated.If you are unable to access your account, most likely you have entered an incorrect passwordIn order to access your account, you will need to follow the following instructions: [redacted] Due to recent glitches on mobile devices, please attempt to reset your password on a desktop computer or laptop.Please let us know if issues continueThank you!
Hello, Thank you for your reply regarding your accountWe apologize that you feel that we do not want to pay out the funds to youHowever, we are choosing to not payout funds that we feel were not rightfully earned by youWe partner with quality brands and retailers and could be jeopardizing those relationships if we let users, who are violating our Terms, continue to redeem these rebatesWhile we absolutely hear you out and understand the frustration that you may be feeling, we are firm in our decision to maintain deactivation for your account due to improperly receiving creditImproperly receiving credit and violating our Terms is taken very seriously by our teams and an account can be flagged and reviewedWe will always conduct a review in a timely manner and answer questions relevant to the accountAlthough not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of UseThank you for your cooperation and understanding
Hi there, Thank you for bringing this to our attention. It seems as though this user was deactivated for having too many accounts associated with their device.This user has since been reactivated and received their funds.Thank you and have a great day!
Initial Business Response / [redacted] (1000, 5, 2015/07/25) */ Thank you for bringing this to our attentionWe have reviewed the account with our Fraud Prevention TeamThey were able to reactivate the account on [redacted] but our system informed our team of another possible fraudulent activityAfter further review, they found several more fraudulent submissionsThese submissions had several high-value rebates that were activated and scanned, but had not been purchasedPer our Terms of Use: Section 10: Prohibited ConductBY USING THE SERVICE YOU AGREE NOT TO: redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase; Because our Terms of Use were violated, our Fraud Prevention Team has chosen to leave the user's account inactiveIf the user has any questions or concerns, our Support Team would be happy to answer them
Hello, Thank you for your messageAfter a second review of your account, we are firm in our decision to permanently deactivate your accountYour account has been deactivated due to suspicious account activityDue to purchasing information and or account activity, we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activityUnfortunately, we will be unable to reactivate your account at this timeThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your account (completed on 11/15/17) for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account.We verified that multiple items were selected for rebate credit, but the items were not present on the receiptPer Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.We verified that you have submitted the same receipt for rebates that have already received creditYou will only receive credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping trip.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/termsIf you have any questions or concerns please let us knowHave a great day!
Hello, Thank you for the concern regarding your accountIt appears that you have had several correspondences with members of our teamWe have completed the review of your account and have chosen to permanently deactivate your accountIt appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountIt appears that you have been in contact with our Support TeamAs stated in previous correspondences, we have completed the review of your account and have chosen to permanently deactivate your accountIt appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that userDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hi there, Thank you for bring this to our attentionThis users account has been reactivated and they have withdrawn their earnings since then.If the user has any questions or concerns, please have them contact [email protected] you and have a great day!
Hello, Thank you for the reply regarding your accountWe are happy to provide an example of the repeated behavior that caused the user's account to remain deactivatedThis is the most recent example of the behaviorOn 5/10/17, the user's account was deactivated for submitting too many fraudulent receiptsIf this happens to a user, the user must write to our Team and the Team will review the fraudulent submissions and determine whether or not the account will be reactivatedOn 5/4/17, the user submitted a receipt from Target with the following items on the receipt and were eligible for offer credit: Ritz, Dove Wash, Arnicare, Multi Gummy (4), Centrum, Emergen-C, & Super FoodThe user was credited for this purchase the same day, 5/4/Five hours later on 5/4/17, the user submitted the same receipt from Target, but this time for different offers: Nubian Heritage (2), Clif, Sargento (2), BBQ Sauce, Sugar, Orange Juice (2), Granola, Snack bar, Cream, Gerber, Dish Soap, Australian Gold spray, Cereal, Dog Treats, and Toaster StrudelUpon review of the additional receipts in the user's account, the user did not submit and "incorrect receipt" accidentallyThe user submitted the exact same receipt, that did not have any of the eligible items on the receipt listed as purchasedTherefore, we believe that the user was intentionally resubmitting the same receipt for different offers in hopes of receiving Ibotta creditThis is considered fraudulent behavior, especially since it occurred multiple times, which resulted in the account being deactivated in the first placeWe hope that this better explains for the user and we appreciate the user's cooperation and understandingThank you
Complaint: [redacted] I am rejecting this response because: marked out my credit card info, ibotta should not need my personal credit card infoSeveral transactions were made in one day by me, at cvs you earn extra bucks on itemsAt cvs you can split what you buy to "roll" extra bucks earned for one item you buy to use on next item you want to buyI purchased each item it should not matter in I split items I? was buying in to seperate transactionsMost items were not purchased in same day at same storeAll were bought by me Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountThe user's account was deactivated on 12/4/and reactivated on 12/8/The user submitted a receipt that was cut and taped together, as provided by the imageIbotta takes tampered receipts very seriously as an attempt to fraud Ibotta with an invalid submissionThe user also submitted two receipts that he had marked for offer credit but the products eligible for the offer were not present on the receiptThe user has been educated about submitting these two types of receipts and submissions with the knowledge that future submissions may result in permanent deactivationWe truly apologize for the inconvenience that this may have caused the user and hopes that the user understands that Ibotta is protecting it's ability to provide offer credit to all users of IbottaIf Ibotta did not take tampered receipts seriously, we could jeopardize our relationship with brands and retailersIf the user has any further questions about his account, please contact the Care TeamThank you for your understanding and happy earning!
Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user is submitting photocopies of edited receiptsThis is considered tampering receipts and is against the rules of IbottaIn the image that I have included, you can see where the user taped two portions of two different receipts together in order to remove, obscure and edit the information presented on the original receiptUnfortunately, this has happened multiple times throughout the account and we are unable to reactivate the account at this timePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally, in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirelyWe appreciate the user's cooperation and understanding and apologize for the inconvenienceThank you
Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.-We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.-We verified that too many accounts have logged in using your devicePer Ibotta’s Terms of Use, Section 11, each unique mobile device may not be associated with more than two (2) user accountsDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hi [redacted] , Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your original account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your accountWe verified that more than one account was created using your informationPer Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta account.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms Additionally, we will be unable to credit you for either of the recent receipt submissions - on the original account and on your duplicate accountIn the future, we ask that you allow hours for a response from any email sent in to our Support TeamIf you have any questions or concerns please let us knowHave a great day!
Hello, Thank you for the concern regarding your accountIt appears that you recently had some correspondence with our Account Review TeamAs stated in an email from today, we have completed the review of your account and have chosen to permanently deactivate all of your accountsWe verified that more than one account was created using your information - specifically we have found at least five accounts created under the same informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta accountWe have also verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceUsers shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriateDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Complaint: [redacted] I am rejecting this response because:The vendor has incorrectly reported a return of an entire receipt of over items which two were exchanged back in January/FebruaryThey voided the entire receipt on May 25th Due to the time frame that has passed I no longer have the receipt to verify the exchange; however if anyone has been improper it is the vendor Walmart and Ibotta I have not abused the system or been fraudulent at all whatsoeverThey did reactivate to provide most of the monies in my account; however, I'd like verification and also mediation regarding my account as this is bad business practice and slanderous to say it's only one parties fault and there is no resolution Sincerely, [redacted]
Hi there,Thank you for bringing this to our attention.After reviewing this users account, it seems as though they were able to resolve tis issue with the help of our Support Team.If the user has any other questions, please have them contact [redacted] .Thank you
Hello, After a second review of your account, we are firm in our decision to permanently deactivate your accountWe work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other usersDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hello, Thank you for the reply regarding your accountWe have performed a second review of your accountWe have also presented your case to additional personnel including your comments via the Revdex.comUnfortunately, we are firm in maintaining deactivation of your accountWe apologize for the inconvenience that this may have causedIbotta is grateful for the choice our users make every day to use our appWhen outlying users violate our Terms of Use, this jeopardizes our relationships with Brands and Retailers, potentially preventing us from continuing to provide high quality rebates and bonuses to the majority of our usersAbuse of our rebates and service provided is taken very seriously by our teams and an account can be flagged and reviewedWe will always conduct a review in a timely manner and answer questions relevant to the accountAlthough not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of UseThank you for your cooperation and understanding
Hi [redacted] , Thank you for the concern regarding your accountWe have looked in to your account and it does not appear that your account has ever been locked and/or deactivated.If you are unable to access your account, most likely you have entered an incorrect passwordIn order to access your account, you will need to follow the following instructions: [redacted] Due to recent glitches on mobile devices, please attempt to reset your password on a desktop computer or laptop.Please let us know if issues continueThank you!
Hello, Thank you for your reply regarding your accountWe apologize that you feel that we do not want to pay out the funds to youHowever, we are choosing to not payout funds that we feel were not rightfully earned by youWe partner with quality brands and retailers and could be jeopardizing those relationships if we let users, who are violating our Terms, continue to redeem these rebatesWhile we absolutely hear you out and understand the frustration that you may be feeling, we are firm in our decision to maintain deactivation for your account due to improperly receiving creditImproperly receiving credit and violating our Terms is taken very seriously by our teams and an account can be flagged and reviewedWe will always conduct a review in a timely manner and answer questions relevant to the accountAlthough not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of UseThank you for your cooperation and understanding
Hi there, Thank you for bringing this to our attention. It seems as though this user was deactivated for having too many accounts associated with their device.This user has since been reactivated and received their funds.Thank you and have a great day!
Initial Business Response / [redacted] (1000, 5, 2015/07/25) */ Thank you for bringing this to our attentionWe have reviewed the account with our Fraud Prevention TeamThey were able to reactivate the account on [redacted] but our system informed our team of another possible fraudulent activityAfter further review, they found several more fraudulent submissionsThese submissions had several high-value rebates that were activated and scanned, but had not been purchasedPer our Terms of Use: Section 10: Prohibited ConductBY USING THE SERVICE YOU AGREE NOT TO: redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase; Because our Terms of Use were violated, our Fraud Prevention Team has chosen to leave the user's account inactiveIf the user has any questions or concerns, our Support Team would be happy to answer them
Hello, Thank you for your messageAfter a second review of your account, we are firm in our decision to permanently deactivate your accountYour account has been deactivated due to suspicious account activityDue to purchasing information and or account activity, we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activityUnfortunately, we will be unable to reactivate your account at this timeThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your account (completed on 11/15/17) for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account.We verified that multiple items were selected for rebate credit, but the items were not present on the receiptPer Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.We verified that you have submitted the same receipt for rebates that have already received creditYou will only receive credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping trip.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/termsIf you have any questions or concerns please let us knowHave a great day!
Hello, Thank you for the concern regarding your accountIt appears that you have had several correspondences with members of our teamWe have completed the review of your account and have chosen to permanently deactivate your accountIt appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountIt appears that you have been in contact with our Support TeamAs stated in previous correspondences, we have completed the review of your account and have chosen to permanently deactivate your accountIt appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that userDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hi there, Thank you for bring this to our attentionThis users account has been reactivated and they have withdrawn their earnings since then.If the user has any questions or concerns, please have them contact [email protected] you and have a great day!
Hello, Thank you for the reply regarding your accountWe are happy to provide an example of the repeated behavior that caused the user's account to remain deactivatedThis is the most recent example of the behaviorOn 5/10/17, the user's account was deactivated for submitting too many fraudulent receiptsIf this happens to a user, the user must write to our Team and the Team will review the fraudulent submissions and determine whether or not the account will be reactivatedOn 5/4/17, the user submitted a receipt from Target with the following items on the receipt and were eligible for offer credit: Ritz, Dove Wash, Arnicare, Multi Gummy (4), Centrum, Emergen-C, & Super FoodThe user was credited for this purchase the same day, 5/4/Five hours later on 5/4/17, the user submitted the same receipt from Target, but this time for different offers: Nubian Heritage (2), Clif, Sargento (2), BBQ Sauce, Sugar, Orange Juice (2), Granola, Snack bar, Cream, Gerber, Dish Soap, Australian Gold spray, Cereal, Dog Treats, and Toaster StrudelUpon review of the additional receipts in the user's account, the user did not submit and "incorrect receipt" accidentallyThe user submitted the exact same receipt, that did not have any of the eligible items on the receipt listed as purchasedTherefore, we believe that the user was intentionally resubmitting the same receipt for different offers in hopes of receiving Ibotta creditThis is considered fraudulent behavior, especially since it occurred multiple times, which resulted in the account being deactivated in the first placeWe hope that this better explains for the user and we appreciate the user's cooperation and understandingThank you
Complaint: [redacted] I am rejecting this response because: marked out my credit card info, ibotta should not need my personal credit card infoSeveral transactions were made in one day by me, at cvs you earn extra bucks on itemsAt cvs you can split what you buy to "roll" extra bucks earned for one item you buy to use on next item you want to buyI purchased each item it should not matter in I split items I? was buying in to seperate transactionsMost items were not purchased in same day at same storeAll were bought by me Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountThe user's account was deactivated on 12/4/and reactivated on 12/8/The user submitted a receipt that was cut and taped together, as provided by the imageIbotta takes tampered receipts very seriously as an attempt to fraud Ibotta with an invalid submissionThe user also submitted two receipts that he had marked for offer credit but the products eligible for the offer were not present on the receiptThe user has been educated about submitting these two types of receipts and submissions with the knowledge that future submissions may result in permanent deactivationWe truly apologize for the inconvenience that this may have caused the user and hopes that the user understands that Ibotta is protecting it's ability to provide offer credit to all users of IbottaIf Ibotta did not take tampered receipts seriously, we could jeopardize our relationship with brands and retailersIf the user has any further questions about his account, please contact the Care TeamThank you for your understanding and happy earning!
Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user is submitting photocopies of edited receiptsThis is considered tampering receipts and is against the rules of IbottaIn the image that I have included, you can see where the user taped two portions of two different receipts together in order to remove, obscure and edit the information presented on the original receiptUnfortunately, this has happened multiple times throughout the account and we are unable to reactivate the account at this timePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally, in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirelyWe appreciate the user's cooperation and understanding and apologize for the inconvenienceThank you
Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.-We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.-We verified that too many accounts have logged in using your devicePer Ibotta’s Terms of Use, Section 11, each unique mobile device may not be associated with more than two (2) user accountsDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hi [redacted] , Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your original account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your accountWe verified that more than one account was created using your informationPer Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta account.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms Additionally, we will be unable to credit you for either of the recent receipt submissions - on the original account and on your duplicate accountIn the future, we ask that you allow hours for a response from any email sent in to our Support TeamIf you have any questions or concerns please let us knowHave a great day!
Hello, Thank you for the concern regarding your accountIt appears that you recently had some correspondence with our Account Review TeamAs stated in an email from today, we have completed the review of your account and have chosen to permanently deactivate all of your accountsWe verified that more than one account was created using your information - specifically we have found at least five accounts created under the same informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta accountWe have also verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceUsers shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriateDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding